Hitachi
Location:
(SUL) Salt Lake City, UT
Job ID: R0031964
Date Posted: 2023-09-18
Company Name: HITACHI GLOBAL AIR POWER US, LLC
Profession (Job Category): Sales, Marketing & Product Management
Job Schedule: Full time
Remote: No
Job Description:
Summary of the position:
This position will review, reconcile, process, and close-out field service and shop operations jobs / projects. Further, will support scheduling projects and service technician assignments. Goal is to facilitate the closing jobs through collection of required information from service technicians or elsewhere, to ensure invoicing is completed in an expeditious and timely manner.
Duties and responsibilities: Responsible for closing field service and shop jobs / projects:
Capturing ALL required information (service labor hours, parts consumed, costing) for each service / shop job Reconciling work orders against actual costs Submitting completed work orders to accounting for processing of invoices Assist scheduling field and shop technicians to specific jobs or projects Input work order data into ERP system Track assigned projects - ensure completed time cards, work orders are submitted from technicians in a timely manner
Handle customer inquiries as they pertain to specific work orders, jobs, projects Work with CPS - Sullair suppliers to determine costing of outsourced parts All other duties as required to support superior customer satisfaction Qualifications:
Education :
Associates Degree a plus Professional experience:
Minimum of 3 years' experience with administration functions Proficiency in Microsoft products Key behaviors:
Process driven - assertive Analytical thinking Demonstrated ability to solve problems with customer satisfaction as a focus Field Service Experience on Sullair products a plus Excellent communication skills both oral and written Ability to multitask - manage multiple projects Goal-oriented Customer-focused Drive to succeed Team player Familiar with Sage ERP & Microsoft Dynamics CRM a plus Direct reports:
N/A
Job ID: R0031964
Date Posted: 2023-09-18
Company Name: HITACHI GLOBAL AIR POWER US, LLC
Profession (Job Category): Sales, Marketing & Product Management
Job Schedule: Full time
Remote: No
Job Description:
Summary of the position:
This position will review, reconcile, process, and close-out field service and shop operations jobs / projects. Further, will support scheduling projects and service technician assignments. Goal is to facilitate the closing jobs through collection of required information from service technicians or elsewhere, to ensure invoicing is completed in an expeditious and timely manner.
Duties and responsibilities: Responsible for closing field service and shop jobs / projects:
Capturing ALL required information (service labor hours, parts consumed, costing) for each service / shop job Reconciling work orders against actual costs Submitting completed work orders to accounting for processing of invoices Assist scheduling field and shop technicians to specific jobs or projects Input work order data into ERP system Track assigned projects - ensure completed time cards, work orders are submitted from technicians in a timely manner
Handle customer inquiries as they pertain to specific work orders, jobs, projects Work with CPS - Sullair suppliers to determine costing of outsourced parts All other duties as required to support superior customer satisfaction Qualifications:
Education :
Associates Degree a plus Professional experience:
Minimum of 3 years' experience with administration functions Proficiency in Microsoft products Key behaviors:
Process driven - assertive Analytical thinking Demonstrated ability to solve problems with customer satisfaction as a focus Field Service Experience on Sullair products a plus Excellent communication skills both oral and written Ability to multitask - manage multiple projects Goal-oriented Customer-focused Drive to succeed Team player Familiar with Sage ERP & Microsoft Dynamics CRM a plus Direct reports:
N/A