City of Prineville, OR
Salary : $61,332.00 - $71,880.00 AnnuallyLocation : Prineville Police Department, ORJob Type: Full TimeJob Number: 25-007Department: 9-1-1-Emergency DispatchOpening Date: 08/12/2025FLSA: Non-ExemptBargaining Unit: PPOASalary Grade: PPOA GENERAL DESCRIPTIONSPOSITION WILL BE OPEN UNTIL FILLEDCROOK COUNTY 911 OVERVIEWCrook County 911 processes emergency and non-emergency calls for Crook County, Oregon. We also provide dispatch services for Prineville Police Department, Crook County Sheriff's Office, and Crook County Fire and Rescue in addition to coordinating with other local public entities and surrounding jurisdictions. HIRING PROCESS*Application screening CritiCall skills testing (More information about CritiCall TestGenius can be found here: )Oral board interviewDispatch center sit-inBackground investigationExecutive interviewPsychological evaluationPhysical and drug screening*Notification and other communication during the hiring process is done via email and phone.NATURE OF WORKPublic Safety Dispatchers must be able to independently answer and process 911 calls and non-emergency calls related to requests for public safety services. Duties often involve giving safety admonishments, medical instructions, and making determinations that may have a high degree of liability. Dispatchers must also use radio equipment and other technology to coordinate a response from police, fire, and medical personnel. Dispatchers are responsible for documenting information related to calls for service as well as accounting for responder safety. This position works under the general supervision of the Public Safety Communications Director. This is a non-supervisory position. ESSENTIAL FUNCTIONS/DUTIES & RESPONSIBILITIES The duties listed are intended only as Illustrative examples of the various types of work that may be performed by individuals in this classification. Any of the following duties may be performed. These examples are not necessarily performed by all incumbents and do not include all specific essential functions and responsibilities the incumbent may be expected to perform.Handles emergency and non-emergency phone calls and dispatches police, fire and/or medical response with a high sense of urgency.Occasionally handles requests for service via text to 911, email, or other methods of communication.Manages callers and quickly gathers pertinent information while providing professional, high-quality service.Provides instructions to callers to help guard their safety as well as the safety of others.Remains on the phone with callers as situations require.Communicates with responders via radio, phone, mobile data terminal, and other methods.Appropriately routes calls for service in outside jurisdictions to the appropriate Public Safety Answering Point (PSAP), places outbound calls as needed.Comply with regulations and requirements for the use of any data systems accessible through local, state, regional, federal or international networks (e.g. RMS, DMV, LEDS, NCIC, Interpol, etc.)Enters accurate and orderly information into computer systems to generate and update calls for service while talking on the phone; simultaneously monitors and responds to radio traffic from responders on multiple channels and frequencies.Maintain awareness of activity in the field and within the dispatch center; document and update unit status; gather and relay any and all information related to responder safety.Maintains working knowledge of geography of 911 service area and surrounding area; utilizes various maps to determine appropriate response.Handles sensitive information and maintains confidentiality.Obtains and retains necessary licensing and training within specified timeframes.Adheres to all City and Department policies; follows state and federal laws.Other duties as necessary or assigned. QUALIFICATIONS & REQUIREMENTS EDUCATION AND EXPERIENCE:High School Diploma or equivalent.KNOWLEDGE, SKILLS AND ABILITIES:Ability to keyboard accurately by touch at 35 wpm or faster. Ability to learn to use required computer systems, software, and other equipment necessary to perform the essential functions of the position.Ability to troubleshoot and resolve simple computer and equipment issues.Ability to operate radios systems, clearly enunciate, appropriately use agency terminology and codes, plain speech and phonetic alphabet.Ability to monitor 5 or more computer screens.Ability to learn the geographic area, community, agency resources, standard operating procedures, and mutual aid agreements; ability to use maps and related location software.Excellent listening skills and the ability to communicate clearly and elicit needed information from emotionally stressed and otherwise challenging callers.Ability to multitask and change quickly between essential tasks.Ability to maintain good working relationships with co-workers, all 911 Users Agency members and the public.Ability to remain calm in emergency situations and make accurate, logical decisions quickly while processing large amounts of information.Ability to manage stress, exercise discretion, and demonstrate sound judgement. SPECIAL REQUIREMENTS AND CERTIFICATIONS:Ability to obtain and maintain all required state certifications and licenses by the end of the 12-month probationary period including:Certification as Department of Public Safety and Training (DPSST) Basic Telecommunicator.Certifications as DPSST-Emergency Medical Dispatcher (EMD).LEDS Entry/Inquiry level certificationCPR and First Aid certificationAbility to pass a medical examination that includes vision, hearing, and drug tests.Ability to pass a psychological evaluation.Ability to successfully pass a comprehensive background investigation including criminal history check and obtain an Oregon State Police Criminal Justice Information Systems clearance.Possess and maintain an Oregon Driver's License (or obtain within 30 days if from out of state) with an acceptable driving record. US citizen or be able to obtain citizenship within 12 months after date of appointment. The City of Prineville participates in E-Verify. Must be at least 19 years of age.Ability to work rotating shift work and/or compressed work schedule, including days, nights, swing, weekends and holidays.Once released from field training, ability to work alone with no cover for up to 12 hours.Ability to work mandatory overtime with little to no notice and/or respond to the workplace from home when emergency situations warrant. SUPERVISION/LEAD WORK EXERCISED This is a non-supervisory position. Lead work/coordination of the work of others is not a typical function assigned to this position. Incumbents in this position may provide training and orientation to newly assigned personnel.The City of Prineville offers a generous benefit package for employees and eligible dependents. This position is represented by City of Prineville Police Association (PPOA) employees. For a complete and detailed overview of the PPOA benefits package Salary and benefits are subject to negotiation and, therefore, may change as a result of negotiations.01 Are you at least nineteen (19) years of age? Yes No 02 Can you provide documentary evidence of a high school diploma or successful completion of a General Education Development (GED) Test achieving a score no less than that required by the Oregon Board of Education before issuing an Oregon GED Certificate or a (GED) from another state consisting of official transcripts, diplomas or GED test report forms? Yes No 03 Can you work an 8-hour, 10-hour, or 12-hour shift? Yes No 04 Can you work all required shifts; day, swing, and night shifts? Yes No 05 Can you adjust to routine rotations in your work schedule from days, swing, and night shifts? Yes No 06 Can you work all days of the week, which will include weekends and holidays? Yes No 07 Can you accept last minute changes in your work schedule? Yes No 08 Can you be subject to abusive and profane language on the phone and deal with it indifferently? Yes No 09 Can you be stationary for long periods of time at a console throughout your shift? Yes No 10 Do you comprehend that if you process a call incorrectly, it may contribute to loss/damage of property, or someone being seriously injured or dying? Yes No 11 Are you willing to be closely supervised and questioned about why you followed a certain course of action without taking it personally? Yes No 12 Can you copy information as it is being received, simultaneously assess what you heard, and respond immediately? Yes No 13 Can you deal calmly and respectfully with angry people when the issue at hand is not your fault? Yes No 14 Can you handle a crisis call where, for example, a child has died, and officer was injured, or a woman was assaulted; and then continue to calmly deal with the next call where an irate citizen complains of a barking dog? Yes No 15 Are you willing to work under constant electronic surveillance that records all telephone and radio communications? Yes No 16 Do you understand before being offered employment you must successfully complete and extensive process which may include; however, is not limited to skills testing, oral interviews, and a complete background investigation including criminal history check, fingerprinting, credit check, and may take up to three months to complete? Yes No 17 Do you possess a current (Basic, Intermediate, or Advanced) Certification in Oregon through the Department of Public Safety Standards and Training? Yes No 18 Do you possess any type of dispatch certification through any other state than Oregon? Yes No 19 Have you operated as a solo dispatcher in Oregon or any other state? (Type Yes or No) If yes, indicate what state and the duration. 20 Have you been terminated or, resigned in lieu of being terminated, from a law enforcement agency? Select all that apply: No Yes; within last 10 years Yes; more than 10 years ago 21 What is your education background? (select the highest level achieved)) High School Diploma or GED Some secondary education (less than 40 credit hours) Business Trade School AA Degree Business Administration BA or BS Degree MA Degree PhD 22 After application review you will be required to take the dispatching exam, will you take the test? Yes No 23 Are you fluent in any other languages? If so, please list languages. If no, use N/A Required Question