Marriott
Additional Information Job Number 25120156 Job Category Sales & Marketing Location Sheraton Grand Los Angeles, 711 S Hope St, Los Angeles, California, United States, 90017VIEW ON MAP (Grand Los Angeles, 711 S Hope St, Los Angeles, California, United States, 90017) Schedule Full Time Located Remotely? N Position Type Management JOB SUMMARY Partners with the Sales Office to book group events within the group booking parameters. Provides property support by coordinating and executing site inspections/visits for off-property sales managers. Verifies that the business is turned over properly and in a timely fashion for quality service delivery. Pulls through business booked through the Sales Office, as well as achieves group revenue goals by actively up-selling each business opportunity to maximize revenue opportunity. Implements the brandu2019s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience. CANDIDATE PROFILE Education and Experience Required: u2022 High school diploma or GED; 4 years experience in the sales and marketing, guest services, front desk, or related professional area. OR u2022 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area. Preferred: u2022 Large group sales experience. CORE WORK ACTIVITIES Managing Sales Activities u2022 Pulls through business and achieves revenue goals for all opportunities booking through the Sales Office u2022 Partners with Area Sales to identify new group/catering business and achieve personal and property revenue goals. u2022 Partners with the Sales Office to book group events within the group booking parameters. u2022 Up-sells products and services, with the ability to bring the sale to closure u2022 Engages in proactive selling of all of facilities (e.g., Spa, Golf, Restaurants) to all of leisure guests as well as group planners u2022 Assists with selling, implementation and follow-through of group sales promotions. u2022 Provides recommendations to Sales Office and Area Sales associates regarding the potential to reallocate function space as needed. u2022 Handles event planning aspects prior to the business turning over for business booked in advance (e.g.,> 3 years out). u2022 Coordinates and plans all Familiarization Tours (FAM) t and in-market customer events. u2022 Provides accurate, complete and effective turnover to Event Management u2022 Represents sales department at staff meetings and stand up meetings and reports out on sales activity. u2022 Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction. u2022 Coordinates and executes all site inspections/visits at the property for out-of-market and non-deployed accounts (includes site visits for Remote Senior Sales Executives and out-of-market Senior Account Executives) u2022 Coordinates site visits and partners when appropriate for in-market sales managers (e.g., Account Executives and Senior Account Executives) u2022 Partners with account/selling manager to develop creative aspects of site visit u2022 Gathers all important customer data from account/selling manager in order to plan appropriately (e.g. customers goals, specific needs, key account info, etc.). u2022 Develops site standards and pricing guidelines in order to control Department 47 expenses and allow for accurate projecting u2022 Understands competitoru2019s strengths and weaknesses in order to differentiate Marriott from the competition during the site visit u2022 Understands the overall market (e.g., competition, economic trends, seasonability, supply and demand, etc.) and implements appropriate sell u2022 Provides expert knowledge on local destination (e.g., local attractions, events, etc.) u2022 Grows business of existing accounts by soliciting them for future open years while onsite u2022 Tracks bookings and leads generated from site visits. u2022 Executes and supports Marriottu2019s Customer Service Standards and property u2018s Brand Standards. u2022 Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders. u2022 Monitors successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International. u2022 Verifies that the business is turned over properly and in a timely fashion for quality service delivery. u2022 Implements the brandu2019s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience. u2022 Performs other duties, as assigned, to meet business needs. Building Successful Relationships u2022 Works collaboratively with off-property sales channels (e.g.,. Sales Office, Area Sales, Enterprise Sales Team (EST)) to verify that the property needs are being achieved and the sales efforts are complementary, not duplicative. u2022 Gets involved in community-based organizations in order to position property for group/catering sales opportunities. u2022 Meets with walk-in clients and qualifies lead for account/sales manager. u2022 Builds and strengthens relationships with existing and new customers to enable future bookings. u2022 Attends and facilitates pre-planning visits to establish consistent customer communication. u2022 Greets site clients and escorts overnight guests to their rooms u2022 Acts as Personal Concierge to client while on site to help coordinate any special requests. u2022 Assists with all transportation requests for sites and meets client upon arrival. u2022 Entertains customers by showing them the property and key locations surrounding the property u2022 Provides after-hours entertaining for customers u2022 Works with Marriott Guestware Program Manager to check for reward member status and any special needs of client u2022 Coordinates and delivers amenities and welcome note t to guest rooms u2022 Partners with Event Management and/or Operations in providing a customer experience that exceeds the customeru2019s expectations. u2022 Participates in and practices daily service basics of the brand (e.g., Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics, Renaissance Hotels and Resorts (RHR) Savvy Service Basics). u2022 Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and establishing their satisfaction before and during their program/event. u2022 Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott. u2022 Gains understanding of the property u2018s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. The hourly pay range for this position is $34.62 to $47.12. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law._ When you join the Sheraton family, you become a member of its global community. Weu2019ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If youu2019re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be u2018The Worldu2019s Gathering Placeu2019. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.