Insight Global
This large municipality is needing extra help in their call center environment. This will be an onsite 8-5 M-F position. 85% of the role will be phone support where they would be taking incoming calls from internal employees and drafting tickets, trouble shooting over the phone, or escalating the issue up. They will be managing tickets in the ticket portals and expected to close out around 100 tickets per month. Some issues may require hands on which will involve local travel around Plano to other locations.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Comptia certifications
Microsoft certifications 3+ years experience in a helpdesk/Service Desk role providing mostly phone support
1+ Year of experience troubleshooting Audio Visual equipment, specifically with Crestron is preferred
Direct Experience with Hardware and Software Trouble Shooting
Windows 10 experience
Experience Remoting into users and troubleshooting using remote software
Imaging experience specifically with SCCM
Intune, Ipad or Mobile device Troubleshooting
Microsoft and Adobe trouble shooting experience
Ticketing system experience (service now preferred)
Excellent customer service and communication
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Comptia certifications
Microsoft certifications 3+ years experience in a helpdesk/Service Desk role providing mostly phone support
1+ Year of experience troubleshooting Audio Visual equipment, specifically with Crestron is preferred
Direct Experience with Hardware and Software Trouble Shooting
Windows 10 experience
Experience Remoting into users and troubleshooting using remote software
Imaging experience specifically with SCCM
Intune, Ipad or Mobile device Troubleshooting
Microsoft and Adobe trouble shooting experience
Ticketing system experience (service now preferred)
Excellent customer service and communication