La Colombe d'Or Hotel and Tonight & Tomorrow Restaurant
Front Desk Speciaist
La Colombe d'Or Hotel and Tonight & Tomorrow Restaurant, Houston, Texas, United States, 77246
• The Front DeskSpecialist answers the Front Desk Supervisory.
Job Purpose:
The FrontDesk Specialist assists guests specifically with their arrival and departureexperience and anything related to completing such tasks. As all team member atLa Colombe d'Or, the Front Desk specialist will anticipate guests' needs andassist throughout their stay as needed to ensure they enjoy a memorable stay.
JobResponsibilities: • Warmly interact withall guests using guest name, including in public areas and while completingguest requests and tasks, provide an immediate sense of luxury, and comfortthroughout guest stay in all hotel areas. • Efficiently check-inand check-out guests, handling payments, applying credits, and accurately usingthe Property Management System. • Provide guests withany information they need to enjoy their stay. • Handle guestinquiries, requests, and special arrangements with a keen attention to detail,accurately, with care and in a timely manner. • Handles all guestinteractions with the highest level of hospitality and professionalism,accommodating special requests whenever possible; resolves customer complaints;assists customers in all inquiries in connection with hotel services, hours ofoperations, key hotel personnel, in-house events, directions, etc. • Promote and upsellhotel services, amenities, and packages to enhance the guest experience. • Maintain the frontdesk area's cleanliness and organization to reflect our luxury standards. • Collaborate with otherhotel departments to fulfill guest needs and resolve issues promptly. • Maintain an in-depthknowledge of the hotel's facilities, services, and local attractions. • Uphold security andprivacy standards to ensure guest safety and confidentiality. • Foster a friendly,professional, and luxury-oriented atmosphere for guests. • Maintain a safe andsecure environment for customers and employees while providing general safetyduties. • Has a fullunderstanding of emergencies procedure, safety and critical thinking. • Promoting safety bybeing alert to observe, correct and report any hazards immediately and ina timely manner. • Answer phones andplace reservations. • Other duties on an asneeded. • Always stayproductive.
Job Skills: • Handlingobjects, products, and computer equipment. • Basiccomputer skills to operate various property management and reservationssystems, etc. • Beingpassionate about people and service. • Strongcommunication skills essential when interacting with guests and employees. • Readingand writing abilities are used often when completing paperwork, loggingissues/complaints/requests/information updates, etc. • Problem-solving,reasoning, motivating, and training abilities are often used. • Have theability to work a flexible schedule on weekends and/or holidays.
MinimumQualifications: • Musthave a minimum of 6 months' experience in customer service, preferably inhigh-end environments. • Basicunderstanding and familiarity using computers. • Abilityto speak and communicate clearly. • Friendlyand genuine disposition. • Physicalability to stand or walk for long periods of time.
Benefits: • Health Insurance* • Dental Insurance* • Vision Insurance* • Supplemental Life and Disability Insurance* • Paid Time Off (PTO) • Employee Discounts • Professional Development Assistance • Employee Meal • Uniforms
Please visit our careers page to see more job opportunities.
Job Purpose:
The FrontDesk Specialist assists guests specifically with their arrival and departureexperience and anything related to completing such tasks. As all team member atLa Colombe d'Or, the Front Desk specialist will anticipate guests' needs andassist throughout their stay as needed to ensure they enjoy a memorable stay.
JobResponsibilities: • Warmly interact withall guests using guest name, including in public areas and while completingguest requests and tasks, provide an immediate sense of luxury, and comfortthroughout guest stay in all hotel areas. • Efficiently check-inand check-out guests, handling payments, applying credits, and accurately usingthe Property Management System. • Provide guests withany information they need to enjoy their stay. • Handle guestinquiries, requests, and special arrangements with a keen attention to detail,accurately, with care and in a timely manner. • Handles all guestinteractions with the highest level of hospitality and professionalism,accommodating special requests whenever possible; resolves customer complaints;assists customers in all inquiries in connection with hotel services, hours ofoperations, key hotel personnel, in-house events, directions, etc. • Promote and upsellhotel services, amenities, and packages to enhance the guest experience. • Maintain the frontdesk area's cleanliness and organization to reflect our luxury standards. • Collaborate with otherhotel departments to fulfill guest needs and resolve issues promptly. • Maintain an in-depthknowledge of the hotel's facilities, services, and local attractions. • Uphold security andprivacy standards to ensure guest safety and confidentiality. • Foster a friendly,professional, and luxury-oriented atmosphere for guests. • Maintain a safe andsecure environment for customers and employees while providing general safetyduties. • Has a fullunderstanding of emergencies procedure, safety and critical thinking. • Promoting safety bybeing alert to observe, correct and report any hazards immediately and ina timely manner. • Answer phones andplace reservations. • Other duties on an asneeded. • Always stayproductive.
Job Skills: • Handlingobjects, products, and computer equipment. • Basiccomputer skills to operate various property management and reservationssystems, etc. • Beingpassionate about people and service. • Strongcommunication skills essential when interacting with guests and employees. • Readingand writing abilities are used often when completing paperwork, loggingissues/complaints/requests/information updates, etc. • Problem-solving,reasoning, motivating, and training abilities are often used. • Have theability to work a flexible schedule on weekends and/or holidays.
MinimumQualifications: • Musthave a minimum of 6 months' experience in customer service, preferably inhigh-end environments. • Basicunderstanding and familiarity using computers. • Abilityto speak and communicate clearly. • Friendlyand genuine disposition. • Physicalability to stand or walk for long periods of time.
Benefits: • Health Insurance* • Dental Insurance* • Vision Insurance* • Supplemental Life and Disability Insurance* • Paid Time Off (PTO) • Employee Discounts • Professional Development Assistance • Employee Meal • Uniforms
Please visit our careers page to see more job opportunities.