Pls Financial Services, Inc.
Customer Service Representative
Pls Financial Services, Inc., Chicago, Illinois, United States, 60290
3 days ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
This job is located at 7201 N. California Ave., Chicago, IL 60645
PLS Overview
Why PLS? Because You Deserve Better! PLS which stands for People Location Service is a leading retail provider of financial services. The P comes first, because our customers are at the center of everything we do, and we recognize that its our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents.
Position Overview
Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the face of PLS. As such, they are accountable for delivering superior customer service. They also educate customers on our company products and services. The CSR is accountable for maintaining company quality standards and complying with all policies and procedures.
Job Responsibilities
Providing outstanding customer service to ensure repeat business Educating our customers on our products and services Ensuring all transactions are completed in compliance with federal, state, and local regulations Following company policies and procedures Maintaining a balanced cash drawer Completing all transactions accurately, including cash handling Using our point-of-sale system to access information and process transactions Resolving customer complaints or referring complaints to the Store Manager for resolution Helping to maintain a neat and clean store environment for our customers and team members Performing other duties as instructed by management
Job Requirements
Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred Ability, willingness, and comfort to engage with customers Strong verbal communication Ability to offer products and services to customers based on their needs Exceptional attention to detail and ability to multi-task Professional appearance and demeanor Must be honest and have integrity Able to work flexible hours, including early morning, evenings, weekends, and holidays English fluency is required English/Spanish bilingual is a plus
Physical Requirements
Must be able to stand for extended periods Ability to lift up to 15 lbs. with little assistance Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels
Benefits
Benefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training.
We strive to demonstrate our Core Values in all positions at PLS:
Communication
Customer Focus Integrity and Trust Teamwork Results
PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug-free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at talentacquisition@pls247.com to make arrangements. The decision on granting accommodation will be made on a case-by-case basis.
For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment
Illinois Pay Band
$16.20 - $18.20 USD
Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Other Referrals increase your chances of interviewing at PLS Financial Services, Inc. by 2x Sign in to set job alerts for Customer Service Representative roles.
Customer Assistance Representative Full Time
Customer Service Representative - State Farm Agent Team Member
Customer Service Representative - Futures Clearing
Chicago, IL $75,000.00-$105,000.00 1 week ago Customer Service Representative - Phone and Chat - Chicago, IL
Customer Service Representative - State Farm Agent Team Member
Berwyn, IL $55,000.00-$75,000.00 6 months ago Client Experience Coordinator (Long-Term Temporary Assignment) - Chicago
Customer Experience Representative, Advanced Services
Call Center Senior Representative (100% remote)
Chicago, IL $25,000.00-$50,000.00 4 days ago Customer Service Representative - State Farm Agent Team Member
Chicago, IL $47,840.00-$47,840.00 5 days ago Chicago, IL $41,600.00-$64,500.00 6 days ago Future Opening: Customer Service Representative - State Farm Agent Team Member
Chicago, IL $44,846.29-$47,088.60 1 week ago Des Plaines, IL $45,000.00-$59,000.00 6 days ago Chicago, IL $72,000.00-$96,331.00 1 week ago Customer Service Representative - State Farm Agent Team Member
Core Crew (Front Desk & Sales) - Chicago, IL
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
PLS Overview
Why PLS? Because You Deserve Better! PLS which stands for People Location Service is a leading retail provider of financial services. The P comes first, because our customers are at the center of everything we do, and we recognize that its our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents.
Position Overview
Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the face of PLS. As such, they are accountable for delivering superior customer service. They also educate customers on our company products and services. The CSR is accountable for maintaining company quality standards and complying with all policies and procedures.
Job Responsibilities
Providing outstanding customer service to ensure repeat business Educating our customers on our products and services Ensuring all transactions are completed in compliance with federal, state, and local regulations Following company policies and procedures Maintaining a balanced cash drawer Completing all transactions accurately, including cash handling Using our point-of-sale system to access information and process transactions Resolving customer complaints or referring complaints to the Store Manager for resolution Helping to maintain a neat and clean store environment for our customers and team members Performing other duties as instructed by management
Job Requirements
Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred Ability, willingness, and comfort to engage with customers Strong verbal communication Ability to offer products and services to customers based on their needs Exceptional attention to detail and ability to multi-task Professional appearance and demeanor Must be honest and have integrity Able to work flexible hours, including early morning, evenings, weekends, and holidays English fluency is required English/Spanish bilingual is a plus
Physical Requirements
Must be able to stand for extended periods Ability to lift up to 15 lbs. with little assistance Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels
Benefits
Benefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training.
We strive to demonstrate our Core Values in all positions at PLS:
Communication
Customer Focus Integrity and Trust Teamwork Results
PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug-free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at talentacquisition@pls247.com to make arrangements. The decision on granting accommodation will be made on a case-by-case basis.
For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment
Illinois Pay Band
$16.20 - $18.20 USD
Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Other Referrals increase your chances of interviewing at PLS Financial Services, Inc. by 2x Sign in to set job alerts for Customer Service Representative roles.
Customer Assistance Representative Full Time
Customer Service Representative - State Farm Agent Team Member
Customer Service Representative - Futures Clearing
Chicago, IL $75,000.00-$105,000.00 1 week ago Customer Service Representative - Phone and Chat - Chicago, IL
Customer Service Representative - State Farm Agent Team Member
Berwyn, IL $55,000.00-$75,000.00 6 months ago Client Experience Coordinator (Long-Term Temporary Assignment) - Chicago
Customer Experience Representative, Advanced Services
Call Center Senior Representative (100% remote)
Chicago, IL $25,000.00-$50,000.00 4 days ago Customer Service Representative - State Farm Agent Team Member
Chicago, IL $47,840.00-$47,840.00 5 days ago Chicago, IL $41,600.00-$64,500.00 6 days ago Future Opening: Customer Service Representative - State Farm Agent Team Member
Chicago, IL $44,846.29-$47,088.60 1 week ago Des Plaines, IL $45,000.00-$59,000.00 6 days ago Chicago, IL $72,000.00-$96,331.00 1 week ago Customer Service Representative - State Farm Agent Team Member
Core Crew (Front Desk & Sales) - Chicago, IL
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr