Fairmont
Job Description
Are you passionate about the spa industry and providing unforgettable experiences? We have an amazing opportunity at to work in a fast-paced, luxury environment providing five diamond spa services to our guests. As a Spa Reservations Coordinator, you are the first point of contact for our guests, giving you the opportunity to shine and set the stage for an amazing experience at the Fairmont Scottsdale Princess.
Consistently offers professional, engaging and friendly service
Greet guests over the phone in a warm genuine manner
Maintain a high level of professionalism in all aspects of job performance
Host guests through the facility and familiarize them with the surroundings while explaining the wellness journey
Guide the guests toward their specific needs when making reservations and off multiple treatment bookings and up-sells
Communicate all changes, cancellations and additions to the back of house leadership team
Promote a safe working environment by adhering to hotel health and safety standards
Process transactions and adjustments in Book4Time daily
Perform any duties and responsibilities as assigned including daily checklists
Qualifications: Qualifications
Experience working in the spa or salon industry
Book4Time experience preferred
Must be able to read, write, and speak English
Bilingual in Spanish is an asset
Basic computer skills required
Adhere to Fairmont Scottsdale Princess grooming guidelines
Constant standing and walking throughout shift
Additional Information
Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One
**Our commitment to Diversity & Inclusion: **
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! ** #BELIMITLESS**
Are you passionate about the spa industry and providing unforgettable experiences? We have an amazing opportunity at to work in a fast-paced, luxury environment providing five diamond spa services to our guests. As a Spa Reservations Coordinator, you are the first point of contact for our guests, giving you the opportunity to shine and set the stage for an amazing experience at the Fairmont Scottsdale Princess.
Consistently offers professional, engaging and friendly service
Greet guests over the phone in a warm genuine manner
Maintain a high level of professionalism in all aspects of job performance
Host guests through the facility and familiarize them with the surroundings while explaining the wellness journey
Guide the guests toward their specific needs when making reservations and off multiple treatment bookings and up-sells
Communicate all changes, cancellations and additions to the back of house leadership team
Promote a safe working environment by adhering to hotel health and safety standards
Process transactions and adjustments in Book4Time daily
Perform any duties and responsibilities as assigned including daily checklists
Qualifications: Qualifications
Experience working in the spa or salon industry
Book4Time experience preferred
Must be able to read, write, and speak English
Bilingual in Spanish is an asset
Basic computer skills required
Adhere to Fairmont Scottsdale Princess grooming guidelines
Constant standing and walking throughout shift
Additional Information
Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One
**Our commitment to Diversity & Inclusion: **
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! ** #BELIMITLESS**