Insight Global
Day to Day:
Insight Global is seeking a L2/L3 Production Support Engineer to join one of our largest financial clients in Charlotte, NC supporting the Global Risk Analytics Suite of Applications. This person will work closely with risk managers, application development team, and other technology partners to provide the production support of Treasury applications. Their business knowledge around financial applications is required, specifically in treasury based applications is desired.
Day to day responsibilities include:
Support includes research, triage, defect resolution, test support, coding, compliance and all other production support functions. Provides on call support for problem triaging and will coordinate with various support teams across the organization. Looks for areas of improvement in monitoring, application stability, and speed of determining root cause Performs trouble shooting, analysis, research and resolution using advanced query and programming skills and conducts root cause analysis. Work closely with Technology Infrastructure Teams, Development Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades etc Real-time restoration and triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period. Assesses initial severity, gather impacts, creates tickets (REMEDY), engages necessary support teams, and escalates as necessary to ensure timely restoration Participate in Disaster Recovery and Resiliency Excellent communication skills. Demonstrate ability to communicate effectively with both technical and non-technical partners. Hands-on experience in Incident and problem management.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Plusses: - Knowledge of Trade Life Cycle- in Treasury focused environment - Experience with Monitoring tool-ITRS-Geneos - Monitoring batch processes to completion Autosys Must Haves: - 5+ years of experience providing Production/Application support - SQL experience- query a database - mix off from scratch and a run book - Work experience in a Linux/Unix environment - Business knowledge in Asset Liability, Treasuries, Markets and/or Trading techniques - Experience with Python based applications - Experience monitoring the performance and health of system applications, ability to identify and resolve issues proactively - Experience with monitoring tools such as Splunk, Dynatrace, or AppDynamics -Working knowledge of ITIL
Day to day responsibilities include:
Support includes research, triage, defect resolution, test support, coding, compliance and all other production support functions. Provides on call support for problem triaging and will coordinate with various support teams across the organization. Looks for areas of improvement in monitoring, application stability, and speed of determining root cause Performs trouble shooting, analysis, research and resolution using advanced query and programming skills and conducts root cause analysis. Work closely with Technology Infrastructure Teams, Development Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades etc Real-time restoration and triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period. Assesses initial severity, gather impacts, creates tickets (REMEDY), engages necessary support teams, and escalates as necessary to ensure timely restoration Participate in Disaster Recovery and Resiliency Excellent communication skills. Demonstrate ability to communicate effectively with both technical and non-technical partners. Hands-on experience in Incident and problem management.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Plusses: - Knowledge of Trade Life Cycle- in Treasury focused environment - Experience with Monitoring tool-ITRS-Geneos - Monitoring batch processes to completion Autosys Must Haves: - 5+ years of experience providing Production/Application support - SQL experience- query a database - mix off from scratch and a run book - Work experience in a Linux/Unix environment - Business knowledge in Asset Liability, Treasuries, Markets and/or Trading techniques - Experience with Python based applications - Experience monitoring the performance and health of system applications, ability to identify and resolve issues proactively - Experience with monitoring tools such as Splunk, Dynatrace, or AppDynamics -Working knowledge of ITIL