Florida Peninsula Insurance
Customer Service Escalation Specialist
Florida Peninsula Insurance, Boca Raton, Florida, us, 33481
Join to apply for the
Customer Service Escalation Specialist
role at
Florida Peninsula Insurance Company 1 week ago Be among the first 25 applicants Join to apply for the
Customer Service Escalation Specialist
role at
Florida Peninsula Insurance Company Get AI-powered advice on this job and more exclusive features. Position Summary
We are seeking a dedicated Corporate Customer Service Specialist to join our team. This role involves managing escalated and complex customer matters received through phone calls, emails and processing requests. The ideal candidate will possess strong problem-solving and troubleshooting skills, as the position requires making decisions beyond standard guidelines. Please note this role is not part of the New Business/Renewal Underwriting Department. Position Summary
We are seeking a dedicated Corporate Customer Service Specialist to join our team. This role involves managing escalated and complex customer matters received through phone calls, emails and processing requests. The ideal candidate will possess strong problem-solving and troubleshooting skills, as the position requires making decisions beyond standard guidelines. Please note this role is not part of the New Business/Renewal Underwriting Department.
Essential Functions
Handle escalated phone calls referred by the front-line customer service team Research and make decisions on escalated endorsements Assess and determine reinstatement for policies canceled due to non-payment Respond to and triage emails from internal departments, making appropriate decisions Provide written responses to customer questions and concerns Assist in conducting quality reviews of customer service calls and related transactions Identify trends in customer service and processing issues, recommending procedural changes focused on retention and enhancing customer experience Identify opportunities for system improvements and provide actionable recommendations Offer support during catastrophic weather events as needed Perform other duties and projects as assigned
Required Education And Experience
Valid Florida Insurance License (2-20 or 20-44) High school diploma is required; college education is preferred Minimum of 5 years of current experience in Florida homeowners insurance, either in an agency or underwriting setting
Preferred Qualifications
Bilingual in English and Spanish is preferred Experience or education in training and procedural documentation is a plus
Essential Skills
Advanced knowledge of Florida homeowners coverage, industry challenges, and basic underwriting practices Strong analytical and critical thinking skills with the ability to think strategically Exceptional attention to detail, particularly in complex or sensitive cases Proven ability to collaborate effectively across teams to resolve high-priority issues Excellent time management skills and the ability to adapt to changing priorities Strong work ethic and discipline, especially while working remotely Outstanding written communication skills, including excellent editing and proofreading abilities for professional correspondence Excellent oral and interpersonal communication skills, maintaining professionalism under stress and effectively engaging with various audiences Ability to demonstrate empathy while remaining objective A proactive mindset with a can do attitude Advanced proficiency in Microsoft Office, particularly Excel and Word
If you meet these qualifications and are ready to take on new challenges in a dynamic environment, we encourage you to apply.
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Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Customer Service Escalation Specialist
role at
Florida Peninsula Insurance Company 1 week ago Be among the first 25 applicants Join to apply for the
Customer Service Escalation Specialist
role at
Florida Peninsula Insurance Company Get AI-powered advice on this job and more exclusive features. Position Summary
We are seeking a dedicated Corporate Customer Service Specialist to join our team. This role involves managing escalated and complex customer matters received through phone calls, emails and processing requests. The ideal candidate will possess strong problem-solving and troubleshooting skills, as the position requires making decisions beyond standard guidelines. Please note this role is not part of the New Business/Renewal Underwriting Department. Position Summary
We are seeking a dedicated Corporate Customer Service Specialist to join our team. This role involves managing escalated and complex customer matters received through phone calls, emails and processing requests. The ideal candidate will possess strong problem-solving and troubleshooting skills, as the position requires making decisions beyond standard guidelines. Please note this role is not part of the New Business/Renewal Underwriting Department.
Essential Functions
Handle escalated phone calls referred by the front-line customer service team Research and make decisions on escalated endorsements Assess and determine reinstatement for policies canceled due to non-payment Respond to and triage emails from internal departments, making appropriate decisions Provide written responses to customer questions and concerns Assist in conducting quality reviews of customer service calls and related transactions Identify trends in customer service and processing issues, recommending procedural changes focused on retention and enhancing customer experience Identify opportunities for system improvements and provide actionable recommendations Offer support during catastrophic weather events as needed Perform other duties and projects as assigned
Required Education And Experience
Valid Florida Insurance License (2-20 or 20-44) High school diploma is required; college education is preferred Minimum of 5 years of current experience in Florida homeowners insurance, either in an agency or underwriting setting
Preferred Qualifications
Bilingual in English and Spanish is preferred Experience or education in training and procedural documentation is a plus
Essential Skills
Advanced knowledge of Florida homeowners coverage, industry challenges, and basic underwriting practices Strong analytical and critical thinking skills with the ability to think strategically Exceptional attention to detail, particularly in complex or sensitive cases Proven ability to collaborate effectively across teams to resolve high-priority issues Excellent time management skills and the ability to adapt to changing priorities Strong work ethic and discipline, especially while working remotely Outstanding written communication skills, including excellent editing and proofreading abilities for professional correspondence Excellent oral and interpersonal communication skills, maintaining professionalism under stress and effectively engaging with various audiences Ability to demonstrate empathy while remaining objective A proactive mindset with a can do attitude Advanced proficiency in Microsoft Office, particularly Excel and Word
If you meet these qualifications and are ready to take on new challenges in a dynamic environment, we encourage you to apply.
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Other Job function
Job function
Other Industries
Insurance Referrals increase your chances of interviewing at Florida Peninsula Insurance Company by 2x Sign in to set job alerts for Customer Service Specialist roles.
Customer Service Representative - State Farm Agent Team Member
Coral Springs, FL $17.00-$22.00 1 year ago Customer Service Representative - State Farm Agent Team Member
Lake Worth, FL $35,000.00-$45,000.00 2 years ago Deerfield Beach, FL $24.00-$27.00 1 day ago Customer Service Representative (11am-8pm/Hybrid)
Pompano Beach, FL $19.00-$19.00 1 month ago Customer Service Representative - State Farm Agent Team Member
Fort Lauderdale, FL $40,000.00-$50,000.00 6 months ago Customer Service Representative - State Farm Agent Team Member
Deerfield Beach, FL $45,000.00-$60,000.00 2 months ago Customer Service Representative - State Farm Agent Team Member
Hollywood, FL $35,000.00-$60,000.00 7 months ago Customer Experience Associate, Boca Raton
Customer Service Representative - State Farm Agent Team Member
Boynton Beach, FL $40,000.00-$80,000.00 1 year ago Customer Service Representative (8am-5pm)
Pompano Beach, FL $19.00-$19.00 1 month ago Seasonal Client Experience Coordinator - Boca Raton
Customer Service Representative - State Farm Agent Team Member
Delray Beach, FL $40,000.00-$55,000.00 1 month ago Customer Service Representative (11am-8pm)
Pompano Beach, FL $19.00-$19.00 1 month ago Healthcare Customer Service Representative
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr