Altice USA
UX Research Manager
Reporting to the VP of Product Design and Research, this leadership role is responsible for overseeing the planning, execution, and communication of user experience (UX) research across all product initiativesranging from tactical, short-term studies to strategic, long-term projects. We're looking for a passionate advocate for users who thrives on understanding end-to-end customer journeys, motivations, and pain points. You bring a deep commitment to ethical, inclusive, and accessible design, and you never lose sight of the human at the center of every experience. This role supports research for both customer-facing products and internal tools used by our field technicians and contact center agents. As a people leader, you'll be instrumental in growing and strengthening our in-house UX Research function during a pivotal time of transformation for the company. You'll establish and scale UX research processes, promote the value of research across the organization, and ensure that insights are embedded in every stage of product development. Collaborating closely with designers, product managers, engineers, and business stakeholders, you'll contribute directly to roadmap planning and discovery effortsensuring research is not only timely, but foundational. Responsibilities include: Build and lead a UX research team to deliver on multiple product scrums with researchers of different disciplines Plan, recruit, conduct, and/or oversee all product related UX Research Create and maintain a research roadmap informed by product development roadmaps as well as longer term strategic research and diary studies Represent the UX Research function and evangelize process and benefits to the rest of the company Mentor other researchers and product designers to encourage best practices and thinking like a UX researcher to get prototypes and design solutions closer to the mark ahead of testing Stay informed on trends and tools in UX Research to keep our research capabilities modern and relevant Participate in discovery workshops, planning, and reviews to weigh in with insights, and to identify and plan any dependent research and success metrics Coach and mentor product designers, providing candid and empathetic feedback in a timely and constructive manner, establish and manage employee goals, and facilitate growth opportunities Routinely optimize ways of working for maximum efficiency and productivity Help teams overcome obstacles and complete work Adapt in-flight strategies when necessary while mitigating lost productivity and/or morale Qualifications include: Bachelor's degree or significant experience conducting UX research with meaningful business impact 7+ years of experience conducting primary research (either qualitative or quantitative) end-to-end (designing, fielding, analyzing and reporting out data) 2+ years of experience directly managing, coaching and developing mid or junior level researchers Experience directly managing, understanding, or introducing different research methodologies to teams Experience building teams over time through hiring, growing, and retaining high-functioning researchers Track record of translating research into business impact Experience working with a variety of cross-functional peers and stakeholders (product managers, data scientists, designers, engineers, policy, communications, marketing, etc.) At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey. If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
Reporting to the VP of Product Design and Research, this leadership role is responsible for overseeing the planning, execution, and communication of user experience (UX) research across all product initiativesranging from tactical, short-term studies to strategic, long-term projects. We're looking for a passionate advocate for users who thrives on understanding end-to-end customer journeys, motivations, and pain points. You bring a deep commitment to ethical, inclusive, and accessible design, and you never lose sight of the human at the center of every experience. This role supports research for both customer-facing products and internal tools used by our field technicians and contact center agents. As a people leader, you'll be instrumental in growing and strengthening our in-house UX Research function during a pivotal time of transformation for the company. You'll establish and scale UX research processes, promote the value of research across the organization, and ensure that insights are embedded in every stage of product development. Collaborating closely with designers, product managers, engineers, and business stakeholders, you'll contribute directly to roadmap planning and discovery effortsensuring research is not only timely, but foundational. Responsibilities include: Build and lead a UX research team to deliver on multiple product scrums with researchers of different disciplines Plan, recruit, conduct, and/or oversee all product related UX Research Create and maintain a research roadmap informed by product development roadmaps as well as longer term strategic research and diary studies Represent the UX Research function and evangelize process and benefits to the rest of the company Mentor other researchers and product designers to encourage best practices and thinking like a UX researcher to get prototypes and design solutions closer to the mark ahead of testing Stay informed on trends and tools in UX Research to keep our research capabilities modern and relevant Participate in discovery workshops, planning, and reviews to weigh in with insights, and to identify and plan any dependent research and success metrics Coach and mentor product designers, providing candid and empathetic feedback in a timely and constructive manner, establish and manage employee goals, and facilitate growth opportunities Routinely optimize ways of working for maximum efficiency and productivity Help teams overcome obstacles and complete work Adapt in-flight strategies when necessary while mitigating lost productivity and/or morale Qualifications include: Bachelor's degree or significant experience conducting UX research with meaningful business impact 7+ years of experience conducting primary research (either qualitative or quantitative) end-to-end (designing, fielding, analyzing and reporting out data) 2+ years of experience directly managing, coaching and developing mid or junior level researchers Experience directly managing, understanding, or introducing different research methodologies to teams Experience building teams over time through hiring, growing, and retaining high-functioning researchers Track record of translating research into business impact Experience working with a variety of cross-functional peers and stakeholders (product managers, data scientists, designers, engineers, policy, communications, marketing, etc.) At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey. If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.