Irca Group
IRCA is a prominent international provider of semi-finished ingredients for the bakery, pastry, and gelato markets. They cater to independent producers as well as large food manufacturers, including consumer packaged goods (CPG) companies. The company's core product offerings consist of chocolate, chocolate decorations, creams, pastry mixes, gelato ingredients, and various other bakery and pastry ingredients.
Headquartered in Italy, IRCA was acquired by Advent International, a global private equity firm, in July 2022. The company has demonstrated a strong history of growth over the past decade. As part of its growth strategy, IRCA made two bolt-on acquisitions in 2022: Cesarin, a provider of candied fruits, and Anastasi, a supplier of pistachio ingredients. These acquisitions expanded IRCA's product portfolio and market reach.
Most recently, IRCA acquired a leading manufacturer of sweet and cereal products in Europe and the US, focusing on high-value specialty ingredients for the Food Manufacturers segment. Their product range includes sweet particulates, chocolate confections, baked inclusions, variegates, and fruit pures. This deal, completed in March 2023, positions IRCA as a global leader in the semi-finished ingredients industry.
With this acquisition, IRCA's combined revenue reaches 1 billion in 2023, with a presence in 22 manufacturing facilities across Europe, the US, and Vietnam. This expanded footprint and diversified product portfolio establish IRCA as a key player serving customers in the bakery, pastry, gelato sectors, and food manufacturing.
This is an onsite role based in our offices in Duluth, GA, with typical hours from 8AM to 5PM.
We seek an experienced and resourceful Customer Support Representative to oversee daily client relations. Responsibilities include collecting information to serve clients effectively, coordinating with various departments, onboarding new customers and vendors, and documenting processes from start to finish. The role requires someone detail-oriented, organized, and capable of managing multiple tasks.
Responsibilities
Manage new customer onboarding, including gathering requested documentation. Coordinate with departments to fulfill customer requests, including handling NDAs, supplier agreements, and other legal documents with Legal's involvement. Act as liaison among in-house teamsCustomer Support, Sales, QA, Regulatory, Legal, CCOand serve as the point of contact for customers, setting up accounts from both sides. Organize internal schedules and deliverables, manage multiple projects, and oversee item setup across divisions. Collect and analyze data to ensure requirements are met. Communicate effectively across departments and handle multiple tasks to meet deadlines, maintaining detailed documentation. Escalate complaints to relevant departments as needed. Qualifications
3-5+ years of related experience or equivalent education/training. Outstanding organizational skills and attention to detail. Excellent verbal and written communication skills. Basic knowledge of food quality assurance principles. Proficiency with computer applications, including CRM software (e.g., Salesforce) and Microsoft Office. Ability to multitask, prioritize, and adapt in a fast-paced environment. Strong analytical and critical thinking skills. Team-oriented, proactive, and customer-focused attitude. IRCA offers career growth opportunities, competitive compensation, and benefits including medical, dental, vision, 401(k) matching, paid vacation and holidays, and employee education tuition reimbursement. #J-18808-Ljbffr
Manage new customer onboarding, including gathering requested documentation. Coordinate with departments to fulfill customer requests, including handling NDAs, supplier agreements, and other legal documents with Legal's involvement. Act as liaison among in-house teamsCustomer Support, Sales, QA, Regulatory, Legal, CCOand serve as the point of contact for customers, setting up accounts from both sides. Organize internal schedules and deliverables, manage multiple projects, and oversee item setup across divisions. Collect and analyze data to ensure requirements are met. Communicate effectively across departments and handle multiple tasks to meet deadlines, maintaining detailed documentation. Escalate complaints to relevant departments as needed. Qualifications
3-5+ years of related experience or equivalent education/training. Outstanding organizational skills and attention to detail. Excellent verbal and written communication skills. Basic knowledge of food quality assurance principles. Proficiency with computer applications, including CRM software (e.g., Salesforce) and Microsoft Office. Ability to multitask, prioritize, and adapt in a fast-paced environment. Strong analytical and critical thinking skills. Team-oriented, proactive, and customer-focused attitude. IRCA offers career growth opportunities, competitive compensation, and benefits including medical, dental, vision, 401(k) matching, paid vacation and holidays, and employee education tuition reimbursement. #J-18808-Ljbffr