University of Pittsburgh
The University of Pittsburgh is seeking qualified candidates for the position of IT Support Analyst. This position will be a member of Pitt Digital Customer Success and report directly to the Athletics IT Business Partner, which provides technical support for Athletic Department computers, mobile devices, and software systems. The individual will be responsible for maintaining and troubleshooting all hardware and software systems within the department and making recommendations on improvements as well as, diagnosing and resolving all help requests in a timely manner. This individual will be responsible for the onboarding of new hires and providing them with the correct equipment, such as computer and mobile devices. The individual must be highly organized, highly motivated, and possess excellent customer service skills. The individual will provide support of game day operations at sporting events throughout the year.The IT Support Analyst will also be responsible for providing solutions to problems that are consistent with generally accepted Pitt Digital standards. To perform these duties effectively, the individual must be able to communicate with coaches, staff, and vendors in a respectful, professional manner.