Ovation Healthcare
Epic Instructional Designer: Inpatient ClinDoc (hybrid)
Ovation Healthcare, Greensboro, North Carolina, us, 27497
Instructional Designer II
At Ovation Healthcare, we've been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance, and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions. We're looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork. The Instructional Designer II is responsible for supporting the design and delivery of software training programs within the Information & Technology Services (ITS) department. Under moderate supervision, this role assists in creating and maintaining training materials, developing educational content, and coordinating basic training sessions for various software applications. The Instructional Designer II works closely with team members and stakeholders to ensure training meets the needs of end users and is aligned with the organization's goals. This position helps maintain and configure training environments, ensuring consistency with production systems. The Instructional Designer II addresses training-related service tickets and user requests, contributing to the overall success of the training programs. The role involves a combination of classroom, online, and blended learning approaches to ensure effective user training. Instructional Designer II participates in projects to understand workflows, report out training updates and document project details. Job Duties: Support the design and delivery of Epic training programs and other software within ITS. Assist in creating and maintaining training materials and developing educational content. Coordinate basic training sessions for various software applications. Collaborate with team members and stakeholders to ensure training meets end-user needs and aligns with organizational goals. Help maintain and configure training environments to ensure consistency with production systems. Address training-related service tickets and user requests. Contribute to the success of training programs using classroom, online, and blended learning methods. Participate in projects to understand workflows, report training updates, and document project details. Job Specific Competencies: Instructional Design Proficiency - Ability to apply instructional design models to create structured, learner-focused content that supports knowledge retention and skill development. Training Material Development - Competence in independently developing and maintaining effective training materials. Blended Learning Facilitation - Skill in delivering training using classroom, online, and blended formats. Software Application Knowledge - Familiarity with Epic and other enterprise-level software applications. Training Environment Configuration - Ability to assist with configuring and maintaining training environments. Workflow Understanding & Analysis - Skill in participating in project discussions to understand user workflows. Project Documentation & Reporting - Ability to track and document training progress. Learning Management System (LMS) Support - Experience in uploading and organizing learning content. Customer Service & Ticket Management - Responsiveness in addressing training-related service tickets. Stakeholder Collaboration - Strong collaboration skills to gather input from stakeholders. Communication Skills - Clear and professional written and verbal communication. Digital Content Tools Proficiency - Working knowledge of instructional design tools. Continuous Improvement Mindset - Commitment to refining training content. Education & Experience: Bachelor's degree or equivalent experience in relevant field. Required: 2 years experience. Preferred: EpicCare Inpatient Clin Doc experience, Inpatient Documentation experience. Certifications & Licensure: Required: Clinical employees must maintain licensure appropriate to clinical education and training. Epic Instructional Designer must satisfactorily complete required Epic credentialing. If certification is required it must be maintained. Core Competencies: Problem Solving - Identifies and resolves problems in a timely manner. Customer Service - Manages difficult or emotional customer situations. Oral Communication - Speaks clearly and persuasively. Written Communication - Able to read and interpret written information. Teamwork - Contributes to building a positive team spirit. Judgment - Displays willingness to make decisions. Attendance/Punctuality - Is consistently at work and on time. Dependability - Follows instructions, responds to management direction. Adheres to Ovation Healthcare Values, Code of Conduct and Employee Handbook. Completes all yearly education in a timely manner. Keeps certification and/licensure required for position up-to-date with no expiration. Working Conditions and Physical Requirements: Reliable high-speed internet connection is required for all remote/hybrid positions. Must have access to stable Wi-Fi with sufficient bandwidth to support video conferencing, cloud-based tools, and other online work-related activities. A HIPAA-compliant work environment is required, including a secure workspace free from unauthorized access or interruptions, no use of public Wi-Fi unless connected through a secure company-provided VPN, and compliance with all applicable HIPAA privacy and security regulations.
At Ovation Healthcare, we've been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance, and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions. We're looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork. The Instructional Designer II is responsible for supporting the design and delivery of software training programs within the Information & Technology Services (ITS) department. Under moderate supervision, this role assists in creating and maintaining training materials, developing educational content, and coordinating basic training sessions for various software applications. The Instructional Designer II works closely with team members and stakeholders to ensure training meets the needs of end users and is aligned with the organization's goals. This position helps maintain and configure training environments, ensuring consistency with production systems. The Instructional Designer II addresses training-related service tickets and user requests, contributing to the overall success of the training programs. The role involves a combination of classroom, online, and blended learning approaches to ensure effective user training. Instructional Designer II participates in projects to understand workflows, report out training updates and document project details. Job Duties: Support the design and delivery of Epic training programs and other software within ITS. Assist in creating and maintaining training materials and developing educational content. Coordinate basic training sessions for various software applications. Collaborate with team members and stakeholders to ensure training meets end-user needs and aligns with organizational goals. Help maintain and configure training environments to ensure consistency with production systems. Address training-related service tickets and user requests. Contribute to the success of training programs using classroom, online, and blended learning methods. Participate in projects to understand workflows, report training updates, and document project details. Job Specific Competencies: Instructional Design Proficiency - Ability to apply instructional design models to create structured, learner-focused content that supports knowledge retention and skill development. Training Material Development - Competence in independently developing and maintaining effective training materials. Blended Learning Facilitation - Skill in delivering training using classroom, online, and blended formats. Software Application Knowledge - Familiarity with Epic and other enterprise-level software applications. Training Environment Configuration - Ability to assist with configuring and maintaining training environments. Workflow Understanding & Analysis - Skill in participating in project discussions to understand user workflows. Project Documentation & Reporting - Ability to track and document training progress. Learning Management System (LMS) Support - Experience in uploading and organizing learning content. Customer Service & Ticket Management - Responsiveness in addressing training-related service tickets. Stakeholder Collaboration - Strong collaboration skills to gather input from stakeholders. Communication Skills - Clear and professional written and verbal communication. Digital Content Tools Proficiency - Working knowledge of instructional design tools. Continuous Improvement Mindset - Commitment to refining training content. Education & Experience: Bachelor's degree or equivalent experience in relevant field. Required: 2 years experience. Preferred: EpicCare Inpatient Clin Doc experience, Inpatient Documentation experience. Certifications & Licensure: Required: Clinical employees must maintain licensure appropriate to clinical education and training. Epic Instructional Designer must satisfactorily complete required Epic credentialing. If certification is required it must be maintained. Core Competencies: Problem Solving - Identifies and resolves problems in a timely manner. Customer Service - Manages difficult or emotional customer situations. Oral Communication - Speaks clearly and persuasively. Written Communication - Able to read and interpret written information. Teamwork - Contributes to building a positive team spirit. Judgment - Displays willingness to make decisions. Attendance/Punctuality - Is consistently at work and on time. Dependability - Follows instructions, responds to management direction. Adheres to Ovation Healthcare Values, Code of Conduct and Employee Handbook. Completes all yearly education in a timely manner. Keeps certification and/licensure required for position up-to-date with no expiration. Working Conditions and Physical Requirements: Reliable high-speed internet connection is required for all remote/hybrid positions. Must have access to stable Wi-Fi with sufficient bandwidth to support video conferencing, cloud-based tools, and other online work-related activities. A HIPAA-compliant work environment is required, including a secure workspace free from unauthorized access or interruptions, no use of public Wi-Fi unless connected through a secure company-provided VPN, and compliance with all applicable HIPAA privacy and security regulations.