Franchise Operations Manager

Position Summary:The Franchise Operations Manager is a key leader in ensuring the success, consistency, and compliance of our franchise network. This role oversees franchisee compliance and documentation, manages and updates the Franchise Operations Manual, and leads cross-functional projects that improve efficiency and alignment across the system. Acting as a trusted partner to franchise owners and corporate leadership, the Franchise Operations Manager drives operational excellence and contributes directly to the growth and long-term success of CMIT Solutions. Who We Are:CMIT Solutions LLC (CMIT) is a leading Managed Services Provider (MSP) franchisor delivering information technology (IT) and cybersecurity solutions to businesses. The companys locally owned franchise model enables CMIT to serve customers through high-trust, direct relationships. This position is with the corporate franchisor, a private-equity backed organization supporting independently-owned franchises located throughout the United States and Canada.What Youll Do:Compliance & Operational SupportAchieve KPIs for on-time system sales reports and Certificates of Liability (COI).Review monthly franchisee sales reports to ensure accuracy and flag accounts for audits.Maintain documentation standards and develop compliance manuals, guidelines, and internal process documentation.Collaborate with legal counsel as needed to ensure compliance and protect the interests of the franchise network.Serve as the primary advocate and coordinator for the franchise resale program.Conduct training sessions and workshops for franchisees and home office staff on compliance-related topics.Update and manage the Franchise Operations Manual as needed.Monitor operational processes and recommend improvements to enhance efficiency and consistency across the franchise network.Act as a primary point of contact for franchisees regarding compliance inquiries, delivering timely and accurate guidance.Project Management ResponsibilitiesLead and support cross-functional project initiatives, managing scope, timelines, milestones, and deliverables to ensure successful execution.Partner with marketing, operations, service delivery, and franchise success teams to align initiatives with system goals.Track project progress, identify potential risks, and implement corrective actions to maintain timelines and quality standards.Support process improvement initiatives across the franchise network through structured, project-based strategies and execution.Reporting & CommunicationProvide weekly, monthly, quarterly, and annual reports on compliance and operational metrics.Keep the franchise network informed of regulatory updates, policy changes, and best practices through newsletters, webinars, and other communication channels.Other duties as assigned by VP of Operations.

Qualifications:Bachelors degree in Business Administration, Compliance, or a related field (or equivalent experience/certification).Proven experience in franchise operations, compliance management, or related roles within the franchising industry.Strong analytical skills with the ability to generate, interpret, and present reports.Demonstrated project management expertise, including managing timelines, deliverables, and cross-functional teams.Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels.Detail-oriented with a commitment to accuracy and integrity in compliance processes.Ability to work independently and collaboratively in a fast-paced, dynamic environment.

Benefits:Bonus opportunityRelocation (if applicable)Unlimited PTOMedical/Dental/Vision/FSA401k Employer MatchingShort & Long Term DisabilityLife InsurancePaid Parental LeaveFlexible hybrid schedule: 3 days in-office/2 days remote (after an initial ramping period)Office Snacks and Thursday Lunches recblid b73jskwpcbxucdc9ptrr96lgl85u0g