Northland Controls
Job Details
Job Location Fremont California - Fremont, CA
Salary Range $70000.00 - $85000.00 Salary/year
Description
Job Mission
The mission of the End User Support Specialist is to provide comprehensive technical support to all Northland employees, both onsite and remote, ensuring seamless operation of their provisioned equipment, including mobile devices (phones, tablets, laptops). This role also involves troubleshooting and resolving issues related to various in-house and cloud-enabled services and applications.
The primary focus of this position is end-user support, acting as an escalation point for other support staff. Responsibilities include administering systems to manage account authentication, permissions, and policies to deliver a reliable service experience for all users. Key tasks include user account provisioning using Active Directory and Office 365, configuring and deploying LTE-enabled devices, and providing remote administration and phone support for travelling or remote staff.
Additionally, the role involves collaborating with the broader IT team to develop efficient policies that improve resolution times and reduce SLA durations. The End User Support Specialist will also participate in small-scale projects to gain exposure to server-side administration and assist with larger-scale initiatives led by the Infrastructure team. This may include hardware specification and procurement, planning hardware refresh cycles, and supporting enterprise-wide IT initiatives.
The role also encompasses project-based work such as policy development, facilitating workshops, and delivering hands-on training sessions for staff to enhance their technical proficiency. This blend of technical expertise, user support, and project involvement makes the End User Support Specialist a critical contributor to the organization's IT success.This is an office-based role located in Fremont, California.
Qualifications
QUALIFICATIONS +3years of End-user support/Service desk support in an enterprise environment Experience creating and maintaining a knowledge base and runbooks for various services Imaging and configuring laptops for new user provisioning, as well as setting up endpoints using Microsoft Intune. Ordering, configuring, and issuing end user hardware (Dell laptops, Apple and Samsung smartphones) Experience with MDM management solutions (Intune/Apple Business Manager) Experience with basic WAP functionality (Meraki) for troubleshooting wireless issues Experience with Microsoft SharePoint and VMware. DUTIES
Extensive work with Microsoft Windows 11, and Windows Server technical support, including troubleshooting, driver support, and remote connectivity Supporting Microsoft Office365 suite, high emphasis on Outlook and Excel Support Microsoft Exchange administration, including mailbox management and basic mail flow troubleshooting Troubleshoot, replace, and upgrade laptop and PC components. Support TCP/IP connectivity - ability to use tools such as nslookup, ping, traceroute. Intermediate support of Windows 2019/2022 server management, including ADUC/ADSI and Group Policy Mobile product troubleshooting - primarily iOS/Android - including SIM management, activation, and network/Bluetooth issues Gather data for service outages for Infrastructure staff, including log gathering, error reproduction, and user triage Coordinate with Infrastructure team for on-premises server patching activities, including service outage notification, support, and QA Work with existing vendors and advise on cost savings and emerging technology solutions for employees Assist in developing policy and documentation for IT support Document processes as needed. Provide support for remote staff in EMEA and APAC regions as needed, off-hours on-call support for urgent or time-sensitive requests Other duties as assigned SKILLS
Strong organizational skills Good verbal and written communication Interpersonal skills Leadership Time-management Detail oriented
Job Location Fremont California - Fremont, CA
Salary Range $70000.00 - $85000.00 Salary/year
Description
Job Mission
The mission of the End User Support Specialist is to provide comprehensive technical support to all Northland employees, both onsite and remote, ensuring seamless operation of their provisioned equipment, including mobile devices (phones, tablets, laptops). This role also involves troubleshooting and resolving issues related to various in-house and cloud-enabled services and applications.
The primary focus of this position is end-user support, acting as an escalation point for other support staff. Responsibilities include administering systems to manage account authentication, permissions, and policies to deliver a reliable service experience for all users. Key tasks include user account provisioning using Active Directory and Office 365, configuring and deploying LTE-enabled devices, and providing remote administration and phone support for travelling or remote staff.
Additionally, the role involves collaborating with the broader IT team to develop efficient policies that improve resolution times and reduce SLA durations. The End User Support Specialist will also participate in small-scale projects to gain exposure to server-side administration and assist with larger-scale initiatives led by the Infrastructure team. This may include hardware specification and procurement, planning hardware refresh cycles, and supporting enterprise-wide IT initiatives.
The role also encompasses project-based work such as policy development, facilitating workshops, and delivering hands-on training sessions for staff to enhance their technical proficiency. This blend of technical expertise, user support, and project involvement makes the End User Support Specialist a critical contributor to the organization's IT success.This is an office-based role located in Fremont, California.
Qualifications
QUALIFICATIONS +3years of End-user support/Service desk support in an enterprise environment Experience creating and maintaining a knowledge base and runbooks for various services Imaging and configuring laptops for new user provisioning, as well as setting up endpoints using Microsoft Intune. Ordering, configuring, and issuing end user hardware (Dell laptops, Apple and Samsung smartphones) Experience with MDM management solutions (Intune/Apple Business Manager) Experience with basic WAP functionality (Meraki) for troubleshooting wireless issues Experience with Microsoft SharePoint and VMware. DUTIES
Extensive work with Microsoft Windows 11, and Windows Server technical support, including troubleshooting, driver support, and remote connectivity Supporting Microsoft Office365 suite, high emphasis on Outlook and Excel Support Microsoft Exchange administration, including mailbox management and basic mail flow troubleshooting Troubleshoot, replace, and upgrade laptop and PC components. Support TCP/IP connectivity - ability to use tools such as nslookup, ping, traceroute. Intermediate support of Windows 2019/2022 server management, including ADUC/ADSI and Group Policy Mobile product troubleshooting - primarily iOS/Android - including SIM management, activation, and network/Bluetooth issues Gather data for service outages for Infrastructure staff, including log gathering, error reproduction, and user triage Coordinate with Infrastructure team for on-premises server patching activities, including service outage notification, support, and QA Work with existing vendors and advise on cost savings and emerging technology solutions for employees Assist in developing policy and documentation for IT support Document processes as needed. Provide support for remote staff in EMEA and APAC regions as needed, off-hours on-call support for urgent or time-sensitive requests Other duties as assigned SKILLS
Strong organizational skills Good verbal and written communication Interpersonal skills Leadership Time-management Detail oriented