Florida Staffing
Product Manager - Conversational AI Platform
Florida Staffing, Tallahassee, Florida, us, 32318
Product Manager - Conversational Ai Platform
Join us in revolutionizing enterprise customer service with our cutting-edge conversational AI platform that puts voice-first experiences at the center of customer automation. We're seeking a product manager who thrives in complex, technical environments and has a passion for AI-powered solutions. As our product manager, you'll be the strategic driver behind a sophisticated platform that combines advanced natural language understanding with seamless omnichannel deployment. You'll shape how enterprises deliver human-like customer experiences at scale, working at the intersection of AI innovation and real business impact. What You'll Do
Strategic product leadership: Define and communicate the product strategy and roadmap for our conversational AI platform. Conduct competitive analysis and market research to identify opportunities and inform strategic decisions. Balance customer impact, business value, and technical feasibility to make data-driven product decisions. Partner with leadership to ensure product strategy drives business objectives. Multi-team orchestration: Coordinate product development across four specialized engineering teams. Manage complex interdependencies, synchronizing releases, and ensuring cohesive platform evolution across all teams. Customer-centric product development: Conduct customer interviews and advisory sessions to uncover real business problems. Convert customer pain points into detailed PRDs, user stories, and technical specifications. Work with customer success to understand adoption patterns and validate product-market fit. Partner with sales, marketing, design, and customer success on go-to-market execution. Execution excellence: Manage multiple JIRA boards while orchestrating feature releases across interdependent teams. Track adoption, usage, and satisfaction metrics to inform product decisions. Lead user acceptance testing and coordinate platform releases. Balance new feature development with platform stability and scalability. What You Bring
Core experience: 2-4 years product management experience with SaaS platforms, preferably in AI/ML or customer service technology. Experience with complex B2B sales cycles and multi-stakeholder deployments. Proven track record managing product development across specialized engineering teams. Strong understanding of APIs, integrations, and platform architecture. Experience with Scrum methodologies and managing multiple development streams. Technical knowledge: Familiarity with NLP, voice technologies, and AI/ML product development. Knowledge of API design, system integrations, and enterprise software architectures. Understanding of cloud infrastructure, scalability, and reliability considerations. Leadership skills: Ability to drive alignment and execution across independent engineering teams. Experience managing competing priorities and resource constraints. Skill in translating technical complexity into clear business value. Proactive identification and mitigation of delivery risks across team dependencies. Ideal background: Product management experience with conversational AI, chatbot platforms, or voice technology. Contact center, customer service software, or telephony industry experience. Enterprise AI/ML products with a focus on compliance, reliability, and scale. Track record of successful product launches in complex technical environments. Ready to drive the next generation of conversational AI? We're looking for a product leader who can navigate technical complexity while maintaining focus on customer value and business impact. At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility. The base salary for this position is $106,087-$166,709, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days. The deadline to apply for this position is: 09/04/2025.
Join us in revolutionizing enterprise customer service with our cutting-edge conversational AI platform that puts voice-first experiences at the center of customer automation. We're seeking a product manager who thrives in complex, technical environments and has a passion for AI-powered solutions. As our product manager, you'll be the strategic driver behind a sophisticated platform that combines advanced natural language understanding with seamless omnichannel deployment. You'll shape how enterprises deliver human-like customer experiences at scale, working at the intersection of AI innovation and real business impact. What You'll Do
Strategic product leadership: Define and communicate the product strategy and roadmap for our conversational AI platform. Conduct competitive analysis and market research to identify opportunities and inform strategic decisions. Balance customer impact, business value, and technical feasibility to make data-driven product decisions. Partner with leadership to ensure product strategy drives business objectives. Multi-team orchestration: Coordinate product development across four specialized engineering teams. Manage complex interdependencies, synchronizing releases, and ensuring cohesive platform evolution across all teams. Customer-centric product development: Conduct customer interviews and advisory sessions to uncover real business problems. Convert customer pain points into detailed PRDs, user stories, and technical specifications. Work with customer success to understand adoption patterns and validate product-market fit. Partner with sales, marketing, design, and customer success on go-to-market execution. Execution excellence: Manage multiple JIRA boards while orchestrating feature releases across interdependent teams. Track adoption, usage, and satisfaction metrics to inform product decisions. Lead user acceptance testing and coordinate platform releases. Balance new feature development with platform stability and scalability. What You Bring
Core experience: 2-4 years product management experience with SaaS platforms, preferably in AI/ML or customer service technology. Experience with complex B2B sales cycles and multi-stakeholder deployments. Proven track record managing product development across specialized engineering teams. Strong understanding of APIs, integrations, and platform architecture. Experience with Scrum methodologies and managing multiple development streams. Technical knowledge: Familiarity with NLP, voice technologies, and AI/ML product development. Knowledge of API design, system integrations, and enterprise software architectures. Understanding of cloud infrastructure, scalability, and reliability considerations. Leadership skills: Ability to drive alignment and execution across independent engineering teams. Experience managing competing priorities and resource constraints. Skill in translating technical complexity into clear business value. Proactive identification and mitigation of delivery risks across team dependencies. Ideal background: Product management experience with conversational AI, chatbot platforms, or voice technology. Contact center, customer service software, or telephony industry experience. Enterprise AI/ML products with a focus on compliance, reliability, and scale. Track record of successful product launches in complex technical environments. Ready to drive the next generation of conversational AI? We're looking for a product leader who can navigate technical complexity while maintaining focus on customer value and business impact. At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility. The base salary for this position is $106,087-$166,709, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days. The deadline to apply for this position is: 09/04/2025.