Shopping Center Management d b a Turnberry Associates
Front Desk Supervisor
Shopping Center Management d b a Turnberry Associates, Hallandale, Florida, United States
About the Hampton Inn by Hilton Hallandale Beach | Aventura
Hampton Inn by Hilton Hallandale Beach Aventura is an energetic, welcoming and friendly hotel. It's convenient location between Fort Lauderdale and Miami, provides the ideal setting for business and leisure travelers. The 8 story, 151 guestroom property has over 1,800 square feet of flexible event space and is steps from Gulfstream Park & Casino, Aventura Hospital and just minutes away from Aventura Mall, Hard Rock Stadium and Beaches.
Owned and operated by Turnberry, the Hampton Inn by Hilton Hallandale Beach Aventura is located at 1000 S Federal Hwy, Hallandale Beach, FL. To learn more, visit the official Hampton Inn Hallandale Beach website here or follow the hotel on social media via Facebook, Instagram and Twitter.
Thrive with our comprehensive Benefits Package-featuring Medical, Dental and Eye Care, 401K Plans, Short- and Long-Term Disability, International Travel Perks, Weekly Pay, Free-Parking, Team Member Recognition Events, Outings and much more! Most benefits are available after 30 days of fulltime employment.
Turnberry has a Substance Abuse Policy and is an Equal Opportunity Employer.
The Front Desk Supervisor is responsible for supervising the day-to-day activities, on the floor, to ensure that the department operates smoothly and efficiently. This position requires the ability to be a role model and lead by example, by offering an exceptional first impression to all guests, while having a natural passion for delivering flawless service. This position will also require the ability to hold Team Members accountable to the highest standards and expectations upheld by the Hampton Inn by Hilton brand standard.
Examples of Duties (includes but is not limited to the following): Act as Manager-on-Duty for the hotel, handle guest concerns, problem solving, disturbances, special requests and any other situations that may arise. Demonstrate a commitment to providing a warm, anticipatory service to exceed the needs and expectations of all guests, including Hilton Honors members, through attention to detail and loyalty recognition. Ability to identify trends in service and actively support service recovery efforts directed by the GM or Assistant General Manager. Establish and maintain open, collaborative relationships with associates and fellow departments. Ensure all team members are attentive, friendly, helpful and courteous to all guests, managers and other team members by influencing a service-leader culture. Conduct pre-shift meetings, maintain, and review shift reports, review arrivals, departures, daily events, groups in-house, service recovery guests and conduct proper follow-up. Balance room inventories to maximize stay-through reservations and increase bookings. Review all profile details of incoming arrivals and departing guests, address all requests and service recoveries; communicate to housekeeping special requests such as feather-free, etc. Ensure high-quality and efficient guest registration, obtain proper method of payment, conduct credit-limit checks, follow billing instructions, conduct follow-up courtesy calls. Maximize room occupancy and revenue with sell-out efficiencies, implement oversell strategies and apply up-selling techniques to promote hotel services and facilities. Maintain all front desk related equipment and a par stock of supplies. Ensure work area and lobby cleanliness is always maintained. Maintain a presence in the lobby, serve as lobby ambassador when not stations at the front desk. Courteously and accurately answer inquiries by telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Ensure Hilton Honors members and VIP Guests are recognized, with loyalty program in place. Monitor the grooming and appearance standards and supervise the performance of the Front Office Team members with an emphasis on cohesiveness, and service excellence standards. Assist the Assistant General Manager with setting departmental objectives, work schedules, policies, procedures and provide further support as needed including but not limited to the month end closing procedures for front office and the suite shop ordering, inventories; and financial reporting as needed. Handle hotel emergency procedures and situations with maturity and professionalism. Perform additional duties and projects assigned. Qualifications and Requirements
High school diploma or general education degree (GED), required, Minimum of two (2) years hotel experience in Front Office, comprehensive knowledge of Front Office operations, policies, and procedures Minimum of one (1) year supervisory experience in a high-volume hotel preferred, or equivalent combination of education and experience. Ability to speak foreign languages preferred. Ability to work with computers; prefer previous PMS experience, Office 365 experience Excellent interpersonal, management, written/verbal communication, and training skills are essential. Positive attitude, team focus, enthusiasm, excellent customer service skills Ability to work a flexible schedule, including evenings, overnight, weekends, and holidays, according to department needs and business volumes. The schedule may include covering the overnight shift including but not limited to the absence of the Night, or training purposes.
Hampton Inn by Hilton Hallandale Beach Aventura is an energetic, welcoming and friendly hotel. It's convenient location between Fort Lauderdale and Miami, provides the ideal setting for business and leisure travelers. The 8 story, 151 guestroom property has over 1,800 square feet of flexible event space and is steps from Gulfstream Park & Casino, Aventura Hospital and just minutes away from Aventura Mall, Hard Rock Stadium and Beaches.
Owned and operated by Turnberry, the Hampton Inn by Hilton Hallandale Beach Aventura is located at 1000 S Federal Hwy, Hallandale Beach, FL. To learn more, visit the official Hampton Inn Hallandale Beach website here or follow the hotel on social media via Facebook, Instagram and Twitter.
Thrive with our comprehensive Benefits Package-featuring Medical, Dental and Eye Care, 401K Plans, Short- and Long-Term Disability, International Travel Perks, Weekly Pay, Free-Parking, Team Member Recognition Events, Outings and much more! Most benefits are available after 30 days of fulltime employment.
Turnberry has a Substance Abuse Policy and is an Equal Opportunity Employer.
The Front Desk Supervisor is responsible for supervising the day-to-day activities, on the floor, to ensure that the department operates smoothly and efficiently. This position requires the ability to be a role model and lead by example, by offering an exceptional first impression to all guests, while having a natural passion for delivering flawless service. This position will also require the ability to hold Team Members accountable to the highest standards and expectations upheld by the Hampton Inn by Hilton brand standard.
Examples of Duties (includes but is not limited to the following): Act as Manager-on-Duty for the hotel, handle guest concerns, problem solving, disturbances, special requests and any other situations that may arise. Demonstrate a commitment to providing a warm, anticipatory service to exceed the needs and expectations of all guests, including Hilton Honors members, through attention to detail and loyalty recognition. Ability to identify trends in service and actively support service recovery efforts directed by the GM or Assistant General Manager. Establish and maintain open, collaborative relationships with associates and fellow departments. Ensure all team members are attentive, friendly, helpful and courteous to all guests, managers and other team members by influencing a service-leader culture. Conduct pre-shift meetings, maintain, and review shift reports, review arrivals, departures, daily events, groups in-house, service recovery guests and conduct proper follow-up. Balance room inventories to maximize stay-through reservations and increase bookings. Review all profile details of incoming arrivals and departing guests, address all requests and service recoveries; communicate to housekeeping special requests such as feather-free, etc. Ensure high-quality and efficient guest registration, obtain proper method of payment, conduct credit-limit checks, follow billing instructions, conduct follow-up courtesy calls. Maximize room occupancy and revenue with sell-out efficiencies, implement oversell strategies and apply up-selling techniques to promote hotel services and facilities. Maintain all front desk related equipment and a par stock of supplies. Ensure work area and lobby cleanliness is always maintained. Maintain a presence in the lobby, serve as lobby ambassador when not stations at the front desk. Courteously and accurately answer inquiries by telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Ensure Hilton Honors members and VIP Guests are recognized, with loyalty program in place. Monitor the grooming and appearance standards and supervise the performance of the Front Office Team members with an emphasis on cohesiveness, and service excellence standards. Assist the Assistant General Manager with setting departmental objectives, work schedules, policies, procedures and provide further support as needed including but not limited to the month end closing procedures for front office and the suite shop ordering, inventories; and financial reporting as needed. Handle hotel emergency procedures and situations with maturity and professionalism. Perform additional duties and projects assigned. Qualifications and Requirements
High school diploma or general education degree (GED), required, Minimum of two (2) years hotel experience in Front Office, comprehensive knowledge of Front Office operations, policies, and procedures Minimum of one (1) year supervisory experience in a high-volume hotel preferred, or equivalent combination of education and experience. Ability to speak foreign languages preferred. Ability to work with computers; prefer previous PMS experience, Office 365 experience Excellent interpersonal, management, written/verbal communication, and training skills are essential. Positive attitude, team focus, enthusiasm, excellent customer service skills Ability to work a flexible schedule, including evenings, overnight, weekends, and holidays, according to department needs and business volumes. The schedule may include covering the overnight shift including but not limited to the absence of the Night, or training purposes.