Inbound Call Center Representative-Patient Access Representative - Endeavor Heal

Skills for Chicago Is a Chicago-based nonprofit that removes barriers to employment by eliminating biases that disqualify candidates unnecessarily. Working with local and global companies, Skills brings opportunities to neighborhoods and municipalities throughout the Chicagoland area. To be eligible for Skills for Chicago services, candidates must reside in Illinois, Indiana or Wisconsin, be authorized to work in the United States, and be either unemployed or underemployed.

Endeavor Health NorthShore University HealthSystem, Edward-Elmhurst Health, Swedish Hospital and Northwest Community Healthcare are now united under one name: Endeavor Health Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. With more than 25,000 team members, they aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals

Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago)

all recognized as Magnet hospitals for nursing excellence. When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Job Highlights Manage high call volume by handling patient requests for multiple medical offices and departments while following established workflows and protocols Collect and enter patient information into the Epic electronic health record system during calls Schedule appointments, procedures, and events, and verify insurance eligibility while informing patients of financial responsibilities Promote Patient Access Center initiatives and ensure adherence to HIPAA guidelines during all patient interactions Route calls appropriately based on patient needs and support departmental changes with flexibility and a positive attitude in a fast-paced environment

Candidate Profile 2+ years of customer service and inbound call center experience required; healthcare and scheduling experience preferred Proficiency in basic computer skills (Windows, Excel, Outlook) and ability to type at least 25 WPM are an asset Relevant soft skills include strong customer service, attention to detail, problem-solving, and issue resolution

Additional Information Professional development opportunities may be available

Location Evanston

Benefits Dental;Employee Assistance;Life Insurance;Long Term Disability;Medical;Paid Training/Personal Development;Parent Leave;Personal;Retirement/401K;Rx/Pharmacy Benefits;Short Term Disability;Sick;Transportation Reimbursement;Tuition Reimbursement;Vacation;Vision;Other Benefits -