Gusto
United States - Atlanta, GA - Remote, United States - Chicago, IL - Remote, United States - Denver, CO, United States - Las Vegas, NV - Remote, United States - Phoenix, AZ - Remote
Make your application after reading the following skill and qualification requirements for this position. About Gusto Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 400,000 businesses nationwide. Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy . About the Role: We are currently seeking a Junior Account Manager who will play a crucial role in assisting Channel Partners, such as Accounting Firms and their Small Business Clients, in selecting Gusto as their preferred platform. We are looking for someone who has experience in or wants to break into the tech sales world and learn the ins and outs of account management within the channel space. In this role, you will consult with and support current Channel Partners who have signed up on our website through phone and email communications. You will also work with Channel Partners that are brand new to Gusto. Your responsibilities will include educating Partners about Gusto Pro (our platform for Accountants & Bookkeepers), matching our people platform offerings to the specific needs of their clients, and providing advisory sales guidance. Additionally, you will assist them in navigating the onboarding process, showcasing your expertise in customer success. Here’s what you’ll do day-to-day: Manage a high volume and velocity of emails and calls, both inbound and outbound, with Channel Partners and their Clients’ Customers at various stages of the customer journey including discovery, qualification, sales, decision/commitment, and onboarding. Approximately 70-75% of your talk time will be focused on sales-related activities and you will be required to make at least 70 calls per day. Maintain a clean and consistent record of notes in Salesforce for all Leads you work on. This will help ensure accurate and up-to-date information is available to better engage Customers. Leverage phone and email cadences, develop effective talk tracks, and employ other strategies to be a trusted advisor to Channel Partners and their Clients, assisting them in selecting Gusto as their preferred payroll and benefits platform. Educate Channel Partners about our partnership program, certification process, and guiding them to manage their Clients with GustoPro. Provide support to Clients through their account setup and onboarding process. This will comprise approximately 25-30% of your daily conversations. Exhibit Customer empathy and demonstrate a strong understanding of our product offerings to effectively address Customer needs and concerns. Exercise and refine your skills in advisory selling, presenting solutions to Channel Partners and their Small Business Clients. Participate in community and career development opportunities at Gusto, as we value growth and continuous learning within our organization. Here’s what we're looking for: 2+ years experience in a sales role. Experience managing existing customer accounts is a plus. An ideal candidate will have at least 2 years of experience in Inside or Outside Sales, Insurance Sales, Retention, and/or Customer Success. Previous experience with making outbound dials and/or prospecting leads. Track record of consistently meeting or exceeding targets and a desire to enhance your craft. Our cash compensation range for this role is offering hourly pay from $25.00 - $29.00 for Denver, Las Vegas, Chicago, and Atlanta locations; and between $24.00 - $27.00 for Phoenix. Please note that this position does not include a commission structure. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above. Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately
2-3 days
per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you. Interested in building your career at Gusto, Inc.? Get future opportunities sent straight to your email. Apply for this job * indicates a required field First Name * Last Name * Email * Phone * Location (City) * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Preferred Name * Zip Code / Postal Code (Non-U.S. based candidates, please enter "00000") * Do you reside in one of the following locations? * Select... This position requires full attendance for a 4-week training period. Will you be fully available for training from October 6th, 2025 - October 24th, 2025? * Select... LinkedIn Profile How did you hear about this opportunity? (select all that apply) * LinkedIn Indeed Facebook News Article Conference or Meetup Are you legally authorized to work in the country where you are applying? * Select... Will you now or in the future require visa sponsorship for employment? * Select... If you’ll require this employer to commence, i.e., “sponsor,” an immigration or work permit case in order to employ you, either now or at some point in the future, then you should answer yes. An example of an immigration or work permit case that may require sponsorship now or in the future would be an H-1B or other employment-based work permit sponsorship. Have you reviewed the compensation details outlined in this job posting? Please confirm whether they align with your compensation expectations. * Select... Please note that this position does not include a commission structure. Voluntary Self-Identification Our customers come from all walks of life and so do we. We hire people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it helps us to build better products, better serve our customers, and makes our company stronger. In addition to the information required to consider your application, below is a set of demographic questions that help us identify areas for improvement in our process and further support the development and execution of our diversity efforts and programs as well as to create a more inclusive environment for all employees. Your responses to these questions will be recorded and maintained in a confidential file. Your responses, or your wish not to answer, will not be associated with your specific application, will not be shared with hiring managers, and will not in any way be used in making any employment decisions, including hiring decisions. Please use this as a reference while completing the disability self-identification: You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to: Blindness Deafness Cancer Diabetes Epilepsy Autism Cerebral palsy HIV/AIDS Bipolar disorder Multiple sclerosis (MS) Missing limbs or partially missing limbs Post-traumatic stress disorder (PTSD) Impairments requiring the use of a wheelchair How would you describe your gender identity (please select one)? * Select... I identify as transgender (please select one): * Select... I identify my sexual orientation as (please select one): * Select... I identify my race/ethnicity as (mark all that apply): * Select... Veteran Status (please select one): * Select... I have a disability (please select one): * Select... I identify as a first-generation professional (please select one): * Select...
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Make your application after reading the following skill and qualification requirements for this position. About Gusto Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 400,000 businesses nationwide. Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy . About the Role: We are currently seeking a Junior Account Manager who will play a crucial role in assisting Channel Partners, such as Accounting Firms and their Small Business Clients, in selecting Gusto as their preferred platform. We are looking for someone who has experience in or wants to break into the tech sales world and learn the ins and outs of account management within the channel space. In this role, you will consult with and support current Channel Partners who have signed up on our website through phone and email communications. You will also work with Channel Partners that are brand new to Gusto. Your responsibilities will include educating Partners about Gusto Pro (our platform for Accountants & Bookkeepers), matching our people platform offerings to the specific needs of their clients, and providing advisory sales guidance. Additionally, you will assist them in navigating the onboarding process, showcasing your expertise in customer success. Here’s what you’ll do day-to-day: Manage a high volume and velocity of emails and calls, both inbound and outbound, with Channel Partners and their Clients’ Customers at various stages of the customer journey including discovery, qualification, sales, decision/commitment, and onboarding. Approximately 70-75% of your talk time will be focused on sales-related activities and you will be required to make at least 70 calls per day. Maintain a clean and consistent record of notes in Salesforce for all Leads you work on. This will help ensure accurate and up-to-date information is available to better engage Customers. Leverage phone and email cadences, develop effective talk tracks, and employ other strategies to be a trusted advisor to Channel Partners and their Clients, assisting them in selecting Gusto as their preferred payroll and benefits platform. Educate Channel Partners about our partnership program, certification process, and guiding them to manage their Clients with GustoPro. Provide support to Clients through their account setup and onboarding process. This will comprise approximately 25-30% of your daily conversations. Exhibit Customer empathy and demonstrate a strong understanding of our product offerings to effectively address Customer needs and concerns. Exercise and refine your skills in advisory selling, presenting solutions to Channel Partners and their Small Business Clients. Participate in community and career development opportunities at Gusto, as we value growth and continuous learning within our organization. Here’s what we're looking for: 2+ years experience in a sales role. Experience managing existing customer accounts is a plus. An ideal candidate will have at least 2 years of experience in Inside or Outside Sales, Insurance Sales, Retention, and/or Customer Success. Previous experience with making outbound dials and/or prospecting leads. Track record of consistently meeting or exceeding targets and a desire to enhance your craft. Our cash compensation range for this role is offering hourly pay from $25.00 - $29.00 for Denver, Las Vegas, Chicago, and Atlanta locations; and between $24.00 - $27.00 for Phoenix. Please note that this position does not include a commission structure. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above. Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately
2-3 days
per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you. Interested in building your career at Gusto, Inc.? Get future opportunities sent straight to your email. Apply for this job * indicates a required field First Name * Last Name * Email * Phone * Location (City) * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Preferred Name * Zip Code / Postal Code (Non-U.S. based candidates, please enter "00000") * Do you reside in one of the following locations? * Select... This position requires full attendance for a 4-week training period. Will you be fully available for training from October 6th, 2025 - October 24th, 2025? * Select... LinkedIn Profile How did you hear about this opportunity? (select all that apply) * LinkedIn Indeed Facebook News Article Conference or Meetup Are you legally authorized to work in the country where you are applying? * Select... Will you now or in the future require visa sponsorship for employment? * Select... If you’ll require this employer to commence, i.e., “sponsor,” an immigration or work permit case in order to employ you, either now or at some point in the future, then you should answer yes. An example of an immigration or work permit case that may require sponsorship now or in the future would be an H-1B or other employment-based work permit sponsorship. Have you reviewed the compensation details outlined in this job posting? Please confirm whether they align with your compensation expectations. * Select... Please note that this position does not include a commission structure. Voluntary Self-Identification Our customers come from all walks of life and so do we. We hire people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it helps us to build better products, better serve our customers, and makes our company stronger. In addition to the information required to consider your application, below is a set of demographic questions that help us identify areas for improvement in our process and further support the development and execution of our diversity efforts and programs as well as to create a more inclusive environment for all employees. Your responses to these questions will be recorded and maintained in a confidential file. Your responses, or your wish not to answer, will not be associated with your specific application, will not be shared with hiring managers, and will not in any way be used in making any employment decisions, including hiring decisions. Please use this as a reference while completing the disability self-identification: You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to: Blindness Deafness Cancer Diabetes Epilepsy Autism Cerebral palsy HIV/AIDS Bipolar disorder Multiple sclerosis (MS) Missing limbs or partially missing limbs Post-traumatic stress disorder (PTSD) Impairments requiring the use of a wheelchair How would you describe your gender identity (please select one)? * Select... I identify as transgender (please select one): * Select... I identify my sexual orientation as (please select one): * Select... I identify my race/ethnicity as (mark all that apply): * Select... Veteran Status (please select one): * Select... I have a disability (please select one): * Select... I identify as a first-generation professional (please select one): * Select...
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