The Cypress Group
This range is provided by The Cypress Group. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.
Base pay range
$75,000.00/yr - $95,000.00/yr Role Summary: We are seeking a proactive Desktop Support Engineer to provide direct assistance to both front and back-office professionals across multiple business units. This role is hands-on and requires strong technical problem-solving skills to ensure smooth day-to-day technology operations for a diverse user base. Key Responsibilities: Deliver IT support to employees across North and South America. Respond to issues via phone, email, and service tickets for desktop-related incidents. Install, upgrade, and troubleshoot Windows operating systems, authorized software, and computer hardware (including peripheral devices). Perform preventative maintenance to reduce downtime. Support office moves, adds, and changes when needed. Track, update, and resolve service tickets in a timely and accurate manner. Participate in global IT initiatives and project rollouts. Provide both on-site and remote user support. Maintain clear communication with team members on procedures, documentation, and issue resolution. Qualifications & Knowledge: Strong expertise with Windows desktop technologies and hardware support. Working knowledge of TCP/IP, DNS, and general networking fundamentals. Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook). Familiarity with server, voice, and communications infrastructure. Exposure to multiple operating systems (Windows, Linux, MacOS). Experience with audio/video conferencing solutions. Awareness of market data applications and financial services tools (preferred). Industry certifications (MCP, MCSA, ITIL, or equivalent) are advantageous. Comfort working with Apple devices (Mac, iPad, iPhone). Experience Required: Associates Degree in Computer Science or related field, or equivalent hands-on experience. 5+ years of desktop support experience, ideally within a financial services environment. Additional Requirements: Flexibility to work occasional evenings, weekends, and market holidays. Ability to manage competing priorities in a fast-paced environment. Customer Focus:
Dedicated to delivering high levels of user satisfaction. Efficiency:
Organized, resourceful, and mindful of both time and cost. Attention to Detail:
Consistently produces high-quality, accurate work. Collaboration:
Works well within a team and shares knowledge openly. Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Analyst and Information Technology Referrals increase your chances of interviewing at The Cypress Group by 2x Sign in to set job alerts for Desktop Support Specialist roles.
Chicago, IL $50,000.00-$55,000.00 2 months ago Greater Chicago Area $22.00-$24.00 1 week ago Chicago, IL $55,000.00-$65,000.00 2 months ago Rosemont, IL $42,000.00-$55,000.00 4 days ago Chicago, IL $75,000.00-$90,000.00 1 week ago Chicago, IL $5,000,000.00-$6,000,000.00 6 months ago Chicago, IL $60,000.00-$90,000.00 1 week ago Chicago, IL $70,000.00-$78,000.00 1 day ago Chicago, IL $100,000.00-$125,000.00 1 week ago Downers Grove, IL $45.00-$55.00 1 week ago Supervisor of Desktop Support & Operations
Glenview, IL $100,587.00-$125,733.00 6 days ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
$75,000.00/yr - $95,000.00/yr Role Summary: We are seeking a proactive Desktop Support Engineer to provide direct assistance to both front and back-office professionals across multiple business units. This role is hands-on and requires strong technical problem-solving skills to ensure smooth day-to-day technology operations for a diverse user base. Key Responsibilities: Deliver IT support to employees across North and South America. Respond to issues via phone, email, and service tickets for desktop-related incidents. Install, upgrade, and troubleshoot Windows operating systems, authorized software, and computer hardware (including peripheral devices). Perform preventative maintenance to reduce downtime. Support office moves, adds, and changes when needed. Track, update, and resolve service tickets in a timely and accurate manner. Participate in global IT initiatives and project rollouts. Provide both on-site and remote user support. Maintain clear communication with team members on procedures, documentation, and issue resolution. Qualifications & Knowledge: Strong expertise with Windows desktop technologies and hardware support. Working knowledge of TCP/IP, DNS, and general networking fundamentals. Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook). Familiarity with server, voice, and communications infrastructure. Exposure to multiple operating systems (Windows, Linux, MacOS). Experience with audio/video conferencing solutions. Awareness of market data applications and financial services tools (preferred). Industry certifications (MCP, MCSA, ITIL, or equivalent) are advantageous. Comfort working with Apple devices (Mac, iPad, iPhone). Experience Required: Associates Degree in Computer Science or related field, or equivalent hands-on experience. 5+ years of desktop support experience, ideally within a financial services environment. Additional Requirements: Flexibility to work occasional evenings, weekends, and market holidays. Ability to manage competing priorities in a fast-paced environment. Customer Focus:
Dedicated to delivering high levels of user satisfaction. Efficiency:
Organized, resourceful, and mindful of both time and cost. Attention to Detail:
Consistently produces high-quality, accurate work. Collaboration:
Works well within a team and shares knowledge openly. Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Analyst and Information Technology Referrals increase your chances of interviewing at The Cypress Group by 2x Sign in to set job alerts for Desktop Support Specialist roles.
Chicago, IL $50,000.00-$55,000.00 2 months ago Greater Chicago Area $22.00-$24.00 1 week ago Chicago, IL $55,000.00-$65,000.00 2 months ago Rosemont, IL $42,000.00-$55,000.00 4 days ago Chicago, IL $75,000.00-$90,000.00 1 week ago Chicago, IL $5,000,000.00-$6,000,000.00 6 months ago Chicago, IL $60,000.00-$90,000.00 1 week ago Chicago, IL $70,000.00-$78,000.00 1 day ago Chicago, IL $100,000.00-$125,000.00 1 week ago Downers Grove, IL $45.00-$55.00 1 week ago Supervisor of Desktop Support & Operations
Glenview, IL $100,587.00-$125,733.00 6 days ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr