Applied Materials
Director of IT, Service Management Architect
Applied Materials, Santa Clara, California, us, 95053
Who We Are
Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build, and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables exciting technologies like AI and IoT. If you want to push the boundaries of materials science and engineering to create next-generation technology, join us to deliver material innovation that changes the world.
What We Offer
Salary:
$189,000.00 - $260,000.00
Location:
Santa Clara, CA
You’ll benefit from a supportive work culture that encourages learning, development, and growth as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a leading global company. Visit our Careers website to learn more.
At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our
benefits
. The Director of IT, Service Management Architect leads the strategic and technical execution of enterprise post-sales Service Management and Resource Scheduling platforms, enhancing the digital customer experience. This role is responsible for architecting scalable, secure, and integrated solutions supporting Service Cases, Resource Scheduling, Labor confirmations, Part Ordering, and Part Returns. It will design and manage applications involved in internal customer engineer workforce interactions for Install, Warranty, and Service execution of heavy equipment. The role partners with business stakeholders, product owners, and engineering teams to deliver a seamless digital journey and drive operational efficiency. Key responsibilities: Define and execute IT programs for Service execution aligned with business growth and digital transformation goals. Lead cross-functional teams across IT, product, UX, and business operations to deliver key capabilities across equipment lifecycle phases. Drive platform modernization and integration with ERP (e.g., SAP S/4HANA), CRM, and billing systems. Collaborate with strategic vendor partners to identify, evaluate, and recommend new business processes and application solutions, developing product and project roadmaps. Serve as subject matter expert and manage personnel building, testing, and deploying complex business application solutions. Ensure solutions are technically sound, cost-effective, and adhere to industry best practices. Plan and manage personnel to deliver projects and support services within budget. Experience 10-15 years in IT roles, with 10+ years in Service Management for Service/Maintenance, Parts/Products, Resource scheduling, and dispatching on digital platforms. Experience & knowledge in aftermarket Sales & Service activities of global manufacturing companies, including Service Case execution, resource scheduling, resource assignment, dispatching, Labor confirmation, Part ordering, Sales orders, Part confirmation, and Part return processes. Implementation experience with SAP S/4HANA, SAP ERP, SAP Field Service Management (FSM), SAP CRM, SAP Service and Asset Manager (SSAM), SAP Sales/Service Cloud V2 is preferred. Interpersonal Skills: Excellent communication, leadership, and solution architecture skills. Trusted partner who understands customer business objectives. Strong stakeholder engagement skills. Effective in fast-paced, dynamic, global environments. Capable of managing complexity and understanding business needs. Education Qualifications Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field. Travel:
up to 25% Additional Information Time Type: Full-time Employee Type: Assignee / Regular Relocation eligible: Yes The salary offered will depend on location, experience, skills, and internal equity. Candidates may be eligible for bonuses and stock awards. For sales roles, the posted salary range is the Target Total Cash (TTC) including base and bonus at 100% goal achievement. Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, national origin, citizenship, religion, sex, sexual orientation, gender identity, age, disability, veteran or military status, or other protected status. For accessibility requests, contact us at
Accommodations_Program@amat.com
or call 877-612-7547, option 1.
#J-18808-Ljbffr
benefits
. The Director of IT, Service Management Architect leads the strategic and technical execution of enterprise post-sales Service Management and Resource Scheduling platforms, enhancing the digital customer experience. This role is responsible for architecting scalable, secure, and integrated solutions supporting Service Cases, Resource Scheduling, Labor confirmations, Part Ordering, and Part Returns. It will design and manage applications involved in internal customer engineer workforce interactions for Install, Warranty, and Service execution of heavy equipment. The role partners with business stakeholders, product owners, and engineering teams to deliver a seamless digital journey and drive operational efficiency. Key responsibilities: Define and execute IT programs for Service execution aligned with business growth and digital transformation goals. Lead cross-functional teams across IT, product, UX, and business operations to deliver key capabilities across equipment lifecycle phases. Drive platform modernization and integration with ERP (e.g., SAP S/4HANA), CRM, and billing systems. Collaborate with strategic vendor partners to identify, evaluate, and recommend new business processes and application solutions, developing product and project roadmaps. Serve as subject matter expert and manage personnel building, testing, and deploying complex business application solutions. Ensure solutions are technically sound, cost-effective, and adhere to industry best practices. Plan and manage personnel to deliver projects and support services within budget. Experience 10-15 years in IT roles, with 10+ years in Service Management for Service/Maintenance, Parts/Products, Resource scheduling, and dispatching on digital platforms. Experience & knowledge in aftermarket Sales & Service activities of global manufacturing companies, including Service Case execution, resource scheduling, resource assignment, dispatching, Labor confirmation, Part ordering, Sales orders, Part confirmation, and Part return processes. Implementation experience with SAP S/4HANA, SAP ERP, SAP Field Service Management (FSM), SAP CRM, SAP Service and Asset Manager (SSAM), SAP Sales/Service Cloud V2 is preferred. Interpersonal Skills: Excellent communication, leadership, and solution architecture skills. Trusted partner who understands customer business objectives. Strong stakeholder engagement skills. Effective in fast-paced, dynamic, global environments. Capable of managing complexity and understanding business needs. Education Qualifications Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field. Travel:
up to 25% Additional Information Time Type: Full-time Employee Type: Assignee / Regular Relocation eligible: Yes The salary offered will depend on location, experience, skills, and internal equity. Candidates may be eligible for bonuses and stock awards. For sales roles, the posted salary range is the Target Total Cash (TTC) including base and bonus at 100% goal achievement. Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, national origin, citizenship, religion, sex, sexual orientation, gender identity, age, disability, veteran or military status, or other protected status. For accessibility requests, contact us at
Accommodations_Program@amat.com
or call 877-612-7547, option 1.
#J-18808-Ljbffr