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JOBS by allUP

Founding Operations Manager - San Francisco

JOBS by allUP, Menlo Park, California, United States, 94029

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Founding Operations Manager - San Francisco

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Founding Operations Manager - San Francisco

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JOBS by allUP Founding Operations Manager - San Francisco

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Founding Operations Manager - San Francisco

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JOBS by allUP Get AI-powered advice on this job and more exclusive features. This range is provided by JOBS by allUP. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range

$80,000.00/yr - $100,000.00/yr Additional compensation types

Stock options About our client NoScrubs

is building the fastest laundry delivery service in the U.S. and they need a Founding Operations Manager to launch and run San Francisco, CA. This is a rare startup ops role where the hire will be running a full market like its their own business:

hiring, building, growing, fixing.

As the

Founding Operations Manager , this person will report directly to the CEO and shape how the company expands nationally. Youll have full ownership of San Franciscofrom launching new locations to building local partnerships and ensuring customers fall in love with the NoScrubs experience. The ideal candidate will thrive if energized by ambiguity, able to quickly prioritize, move fast, and be obsessed with making things work better every day. Major hustle, hard work, and creativity will be expected to improve operations and customer service in San Francisco in preparation for expanding nationally. (Google Earnest Shackleton job posting for context.) Abou the role The

Founding Operations Manager

will lead all aspects of the San Francisco market (with support from the rest of the team). This is the first expansion market, so the company expects someone capable of managing ambiguity and prioritizing effectively to run the market efficiently. This role reports to the CEO. As with any early-stage startup, there will be many additional responsibilities. Hustle, hard work, and creativity will be required to improve operations and customer service in San Francisco in preparation for national expansion. Compensation will be significantly equity-weighted. Health benefits and free laundry service are included. Values & Qualitative: Customer Love : staying customer obsessed, anticipating customer needs, and listening attentively to every customer signal will take the company far Touch Grass : no one is above any task at the company Ownership & Bias to Action : there is far too much to do for people to wait for assignments. Proactively identifying and taking on projects is paramount to execute fast. Mistakes of commission are acceptable (most things are two-way doors), but mistakes of omission are not ideal Who Theyre Looking For Youve likely worked at a startup or scrappy team where speed, ambiguity, and doing-whatever-it-takes were the norm. Maybe youve launched new markets, built teams, or solved messy ops problems from scratch. Youre not afraid of leadership in fact, you lean into it. Youll effectively be the

CEO of the San Francisco market . They especially love folks who bring: Preferred qualities include: Startup experience

experience building with limited resources Leadership chops

formal or informal leadership of people or projects with a track record of thriving under ownership Delivery/logistics/gig economy background

bonus if experience includes companies like Instacart, DoorDash, Uber, Favor, Shipt, Lyft, or Gopuff 410 years of experience

though achievements matter more than a rsum Core responsibilities: Scrubber onboarding and management

maintain the pool of Scrubbers, provide feedback, and improve the Scrubber app Location partnerships

visit and onboard laundry location partners, improve operations for optimal service Growth tactics and hustle

identify local communities, businesses, and events in San Francisco for partnerships and visibility Logistics

integrate delivery and robotics partners into NoScrubs operating model Customer Service

manage customer outreach, investigate order issues, and conduct root cause analysis Proactive project identification and ownership

drive operational improvements, enhance customer experience, and build foundations for national expansion Pay and Perks Salary: $80K100K, depending on experience Equity: Significant upside in an early-stage, high-growth company Health Benefits: Full coverage provided Perk of the job: Free laundry (of course) Seniority level

Seniority level

Associate Employment type

Employment type

Full-time Job function

Job function

Management Industries

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