Integrated Resources
Customer Service Representative
Integrated Resources, Chandler, Arizona, United States, 85249
Job Title: Customer Service Representative
Location:
Chandler, AZ Job Duration: 6+ Months (Possibilities of extension)
Shift:
8:00 AM, 9:00 AM, 10:15 AM, 11:15 AM, 12:15 PM.
Position Summary:
In this role, you will be assisting members with their pharmacy benefit plans via incoming phone calls. You will take inbound calls and answer questions regarding prescription insurance, medication coverage and mail order prescriptions so that our members better understand their coverage and options. You will have the opportunity to service a variety of clients and call types as our business is every changing and evolving. Through your skills and knowledge, you will offer the solutions needed to help simplify their health care experience. You will have the opportunity to learn more about health care, while expanding your own experiences, and opening doors to additional opportunities within Client!
Preferred Qualifications:
Associates degree or equivalent experience
Preferred Experience:
Ability to problem solve in a positive, productive manner Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life Reliability and compliance with scheduling standards Ability to exhibit patience and empathy and express assurance and confidence Strong customer service skills, including courteous telephone etiquette and professionalism Strong oral, interpersonal and communication skills 6+ months of healthcare experience
Chandler, AZ Job Duration: 6+ Months (Possibilities of extension)
Shift:
8:00 AM, 9:00 AM, 10:15 AM, 11:15 AM, 12:15 PM.
Position Summary:
In this role, you will be assisting members with their pharmacy benefit plans via incoming phone calls. You will take inbound calls and answer questions regarding prescription insurance, medication coverage and mail order prescriptions so that our members better understand their coverage and options. You will have the opportunity to service a variety of clients and call types as our business is every changing and evolving. Through your skills and knowledge, you will offer the solutions needed to help simplify their health care experience. You will have the opportunity to learn more about health care, while expanding your own experiences, and opening doors to additional opportunities within Client!
Preferred Qualifications:
Associates degree or equivalent experience
Preferred Experience:
Ability to problem solve in a positive, productive manner Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life Reliability and compliance with scheduling standards Ability to exhibit patience and empathy and express assurance and confidence Strong customer service skills, including courteous telephone etiquette and professionalism Strong oral, interpersonal and communication skills 6+ months of healthcare experience