Software Support Engineer

1 day ago Be among the first 25 applicants Direct message the job poster from Confidential Jobs Were specifically looking for someone who can support the platforms our developers use, rather than build AI/GenAI solutions themselves A min of 9+ Years experience is mandatory Note: This is a full time contract - Candidate need to work our W2 Core Technical Skills Vector Databases : Hands-on experience with Elasticsearch or similar; understanding of similarity search, indexing strategies, and embedding management. Linux Systems : Strong command-line skills; shell scripting; system-level monitoring and debugging. Python Programming : Proficient in automation scripting; experience in building AI models, data pipelines, and OpenAI integrations. Big Data Technologies : Familiarity with Hadoop-based platforms like MapR and Hortonworks. AI Platform & Production Support Experience supporting predictive AI workloads in production. Troubleshooting across data ingestion, model inference, and deployment layers. Familiarity with CI/CD pipelines and containerization (Docker, Kubernetes). On-call support for GenAI and predictive pipelines (1 week every 68 weeks). Understanding of enterprise disaster recovery (DR) solutions including backup and restore. Observability & Monitoring Ability to define and implement observability strategies for AI systems. Experience with tools such as Splunk, Grafana, ELK stack, OpenTelemetry. Proactive monitoring of model failures, latency, and system health. Bonus Qualifications Multi-cloud Experience : Exposure to GCP and Azure environments. Data Science Lifecycle : Involvement in full-cycle projects including problem definition, data exploration, modeling, evaluation, training, scoring, and operationalization. MLOps Principles : Understanding of model lifecycle management and collaboration with data scientists to deploy solutions. Seniority level

Seniority level

Mid-Senior level Employment type

Employment type

Full-time Job function

Job function

Information Technology Industries

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