Henry Ford Health
Assistant Store Manager OptimEyes - Full time - Sterling Heights
Henry Ford Health, Sterling Heights, Michigan, United States, 48310
Assistant Store Manager OptimEyes - Full time - Sterling Heights
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Assistant Store Manager OptimEyes - Full time - Sterling Heights
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Henry Ford Health Assistant Store Manager OptimEyes - Full time - Sterling Heights
1 week ago Be among the first 25 applicants Join to apply for the
Assistant Store Manager OptimEyes - Full time - Sterling Heights
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Henry Ford Health Get AI-powered advice on this job and more exclusive features. General Summary
Assists customers with questions or concerns that relate to their overall satisfaction through their experience and service within OptimEyes while providing support to the management team with day-to-day operations. The Assistant Store Manager is crosstrained in all areas of OptimEyes, including Optical Service Representative, Optician, Optometric Assistant, and Dispenser to assist customers in any facet of the business by being an advocate for the patient. General Summary
Assists customers with questions or concerns that relate to their overall satisfaction through their experience and service within OptimEyes while providing support to the management team with day-to-day operations. The Assistant Store Manager is crosstrained in all areas of OptimEyes, including Optical Service Representative, Optician, Optometric Assistant, and Dispenser to assist customers in any facet of the business by being an advocate for the patient.
Principle Duties And Responsibilities
Directs and advises customers in a friendly and efficient manner, and investigate and resolve customer inquiries concerning merchandise, service or billing. Problem solve patient and employee issues when they arise. Support management with general office operations when necessary. Supports the sales team. Opens and closes the office independently. Acts as an ambassador between OptimEyes and the customer to meet customer needs. Monitors and resolves any customer issues and survey issues. Outreach to local businesses and HFH Medical Centers to promote OptimEyes. Prepare daily communication or Huddle to staff. Accurately and legibly records patient information and appointments for eye examinations and eye care orders. Accurately designs, measures, fits, and adapts lenses and frames for patients according to written optical prescription. Adjust frame and lens position to fit patient. May shape or reshape eyewear
Knowledge, Skills And Abilities Required
High School Diploma or G.E.D. required Previous optical experience and knowledge required Previous retail or hospitality experience required Requires computer knowledge Must have advanced knowledge of all operational supporting systems used within OptimEyes including Acuity Logic, eEHR, and insurances. Requires successful completion of required Henry Ford Optimeyes training courses Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS Customer Service Policy Must practice the customer skills as provided through on-going training and in-services.
Physical Demands/Working Conditions
Normal office environment with minimal exposure to noise, dust, or extreme temperatures.
Requires evening and weekend hours
Additional Information
Organization: Community Care Services Department: HF Optimeyes Lakeside SVC Stor Shift: Day Job Union Code: Not Applicable Seniority level
Seniority level
Not Applicable Employment type
Employment type
Full-time Job function
Job function
Sales and Business Development Industries
Hospitals and Health Care, Insurance, and Wellness and Fitness Services Referrals increase your chances of interviewing at Henry Ford Health by 2x Sign in to set job alerts for Assistant Store Manager roles.
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Join to apply for the
Assistant Store Manager OptimEyes - Full time - Sterling Heights
role at
Henry Ford Health Assistant Store Manager OptimEyes - Full time - Sterling Heights
1 week ago Be among the first 25 applicants Join to apply for the
Assistant Store Manager OptimEyes - Full time - Sterling Heights
role at
Henry Ford Health Get AI-powered advice on this job and more exclusive features. General Summary
Assists customers with questions or concerns that relate to their overall satisfaction through their experience and service within OptimEyes while providing support to the management team with day-to-day operations. The Assistant Store Manager is crosstrained in all areas of OptimEyes, including Optical Service Representative, Optician, Optometric Assistant, and Dispenser to assist customers in any facet of the business by being an advocate for the patient. General Summary
Assists customers with questions or concerns that relate to their overall satisfaction through their experience and service within OptimEyes while providing support to the management team with day-to-day operations. The Assistant Store Manager is crosstrained in all areas of OptimEyes, including Optical Service Representative, Optician, Optometric Assistant, and Dispenser to assist customers in any facet of the business by being an advocate for the patient.
Principle Duties And Responsibilities
Directs and advises customers in a friendly and efficient manner, and investigate and resolve customer inquiries concerning merchandise, service or billing. Problem solve patient and employee issues when they arise. Support management with general office operations when necessary. Supports the sales team. Opens and closes the office independently. Acts as an ambassador between OptimEyes and the customer to meet customer needs. Monitors and resolves any customer issues and survey issues. Outreach to local businesses and HFH Medical Centers to promote OptimEyes. Prepare daily communication or Huddle to staff. Accurately and legibly records patient information and appointments for eye examinations and eye care orders. Accurately designs, measures, fits, and adapts lenses and frames for patients according to written optical prescription. Adjust frame and lens position to fit patient. May shape or reshape eyewear
Knowledge, Skills And Abilities Required
High School Diploma or G.E.D. required Previous optical experience and knowledge required Previous retail or hospitality experience required Requires computer knowledge Must have advanced knowledge of all operational supporting systems used within OptimEyes including Acuity Logic, eEHR, and insurances. Requires successful completion of required Henry Ford Optimeyes training courses Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS Customer Service Policy Must practice the customer skills as provided through on-going training and in-services.
Physical Demands/Working Conditions
Normal office environment with minimal exposure to noise, dust, or extreme temperatures.
Requires evening and weekend hours
Additional Information
Organization: Community Care Services Department: HF Optimeyes Lakeside SVC Stor Shift: Day Job Union Code: Not Applicable Seniority level
Seniority level
Not Applicable Employment type
Employment type
Full-time Job function
Job function
Sales and Business Development Industries
Hospitals and Health Care, Insurance, and Wellness and Fitness Services Referrals increase your chances of interviewing at Henry Ford Health by 2x Sign in to set job alerts for Assistant Store Manager roles.
Retail Assistant Store Manager-GREAT LAKES CROSSING
Auburn Hills, MI $22.00-$30.50 3 weeks ago PT Store Supervisor- Eddie Bauer #4231 Village of Rochester
Store Management - Oakland Mall, Troy, MI
Auburn Hills, MI $21.00-$25.00 10 hours ago Retail Store Manager - Warren, MI - United Wireless, a T-Mobile AR
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Full Time Assistant Store Manager (Store 0577)
Sterling Heights, MI $15.23-$19.23 5 months ago Sterling Heights, MI $60,000.00-$75,000.00 1 week ago Assistant Store Manager - Lincoln Center, Oak Park, MI
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr