David Yurman
About Us
David Yurman is a celebrated American jewelry company founded in New York by David Yurman, a sculptor, and his wife, Sybil, a painter and ceramicist. When the artists began collaborating, their goal was simply to make beautiful objects to wear. Led today by their son Evan, David Yurman creates timeless, yet contemporary collections for women and men defined by inspiration, innovation, consummate craftsmanship and cable - the brand's artistic signature. David Yurman collections are available at 50 retail stores throughout the United States, Canada, Hong Kong and France and at over 300 locations worldwide, through their exclusive authorized fine jewelry and timepiece network of retailers.
Our Values
At David Yurman, creativity, innovation and impeccable craftsmanship are at the core of everything we do. Fueled by the energy of our hometown, New York City, artistic passion informs each and every jewelry design. The Yurman family's guiding vision continually defines and redefines what it means to be the preeminent American luxury jewelry brand. We are committed to responsible business and social practices and to the protection and advancement of human rights. We believe in partnering with others who share these values and understand their importance.
Job Description
About the Role
David Yurman is seeking an exceptional Service Desk Technician who will assist in the resolution of end user hardware and software technology related issues while providing first class customer service.
RESPONSIBILITIES
• Support the installation, maintenance of end user hardware (desktop, laptop, tablets, phones etc), OS, and enterprise applications (e.g., Salesforce, MS Office, etc.) and collaborating with other teams, as necessary.
• Responsible for resolution of tier 1, and 2 incidents, requests, and escalations, as needed via IT ticketing system, in person or emails.
• Follow up with customers to ensure satisfactory service and if applicable guide the end user through step-by-step problem-solving process.
• Properly diagnosing system related errors and other issues.
• Provide hands on support and troubleshooting of video conferencing platforms/setups in our Vestry and Lyndhurst offices.
• Establishes and maintains strong collaborative relationships with strategic partners from within Infrastructure & Field Operations, Cyber Security, Support Services, and internal business partners, vendors, and end-users.
• Managing the administration and support of i.) user accounts (onprem AD and Azure AD) and email (O365) provisioning and ii.) software packaging, patch management, OS update management
• Maintains operating procedures and processes to ensure consistency and security across the end-user environments.
• Writing, editing, and revising knowledge base article for new/updated software and processes in ITSM ticket portal: Freshdesk
QUALIFICATIONS
• Highly Proficient with: Desktop, Mobile and Server Operating Systems (WIN/MAC/IOS) including associated applications and hardware peripherals.
• Patient, friendly demeanor with a great aptitude for listening
• Working knowledge of Microsoft SCCM, and JAMF or related device management tools a plus
• Demonstrated ability to work effectively with end users of widely varying technical skills.
• Excellent analytical and technical skills with strong written, verbal, and interpersonal skills.
• Working knowledge and experience supporting video conferencing system for medium to large conference rooms
• Knowledge of ITSM methodology and supporting tool, preferred Freshdesk
• Bachelor's degree in Computer science, Technology Systems Engineering, or equivalent experience in related field required. Relevant certifications Microsoft, CompTIA, ITIL etc. are a big plus.
• Must be willing to commute between the Vestry (NY) and Lyndhurst (NJ) offices
Location: New York, NY (Tribeca)
Compensation: $35-$45 per hour
Diversity, Equity & Inclusion at David Yurman
As a company founded by artists, David Yurman champions self-expression in everything we do. We are committed to fostering a culture of openness and creative collaboration within our entire community, and we cherish the diversity of our employees' backgrounds and perspectives. We will always advocate for equity and inclusion for all.
David Yurman is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy, sexual orientation, gender).
David Yurman is a celebrated American jewelry company founded in New York by David Yurman, a sculptor, and his wife, Sybil, a painter and ceramicist. When the artists began collaborating, their goal was simply to make beautiful objects to wear. Led today by their son Evan, David Yurman creates timeless, yet contemporary collections for women and men defined by inspiration, innovation, consummate craftsmanship and cable - the brand's artistic signature. David Yurman collections are available at 50 retail stores throughout the United States, Canada, Hong Kong and France and at over 300 locations worldwide, through their exclusive authorized fine jewelry and timepiece network of retailers.
Our Values
At David Yurman, creativity, innovation and impeccable craftsmanship are at the core of everything we do. Fueled by the energy of our hometown, New York City, artistic passion informs each and every jewelry design. The Yurman family's guiding vision continually defines and redefines what it means to be the preeminent American luxury jewelry brand. We are committed to responsible business and social practices and to the protection and advancement of human rights. We believe in partnering with others who share these values and understand their importance.
Job Description
About the Role
David Yurman is seeking an exceptional Service Desk Technician who will assist in the resolution of end user hardware and software technology related issues while providing first class customer service.
RESPONSIBILITIES
• Support the installation, maintenance of end user hardware (desktop, laptop, tablets, phones etc), OS, and enterprise applications (e.g., Salesforce, MS Office, etc.) and collaborating with other teams, as necessary.
• Responsible for resolution of tier 1, and 2 incidents, requests, and escalations, as needed via IT ticketing system, in person or emails.
• Follow up with customers to ensure satisfactory service and if applicable guide the end user through step-by-step problem-solving process.
• Properly diagnosing system related errors and other issues.
• Provide hands on support and troubleshooting of video conferencing platforms/setups in our Vestry and Lyndhurst offices.
• Establishes and maintains strong collaborative relationships with strategic partners from within Infrastructure & Field Operations, Cyber Security, Support Services, and internal business partners, vendors, and end-users.
• Managing the administration and support of i.) user accounts (onprem AD and Azure AD) and email (O365) provisioning and ii.) software packaging, patch management, OS update management
• Maintains operating procedures and processes to ensure consistency and security across the end-user environments.
• Writing, editing, and revising knowledge base article for new/updated software and processes in ITSM ticket portal: Freshdesk
QUALIFICATIONS
• Highly Proficient with: Desktop, Mobile and Server Operating Systems (WIN/MAC/IOS) including associated applications and hardware peripherals.
• Patient, friendly demeanor with a great aptitude for listening
• Working knowledge of Microsoft SCCM, and JAMF or related device management tools a plus
• Demonstrated ability to work effectively with end users of widely varying technical skills.
• Excellent analytical and technical skills with strong written, verbal, and interpersonal skills.
• Working knowledge and experience supporting video conferencing system for medium to large conference rooms
• Knowledge of ITSM methodology and supporting tool, preferred Freshdesk
• Bachelor's degree in Computer science, Technology Systems Engineering, or equivalent experience in related field required. Relevant certifications Microsoft, CompTIA, ITIL etc. are a big plus.
• Must be willing to commute between the Vestry (NY) and Lyndhurst (NJ) offices
Location: New York, NY (Tribeca)
Compensation: $35-$45 per hour
Diversity, Equity & Inclusion at David Yurman
As a company founded by artists, David Yurman champions self-expression in everything we do. We are committed to fostering a culture of openness and creative collaboration within our entire community, and we cherish the diversity of our employees' backgrounds and perspectives. We will always advocate for equity and inclusion for all.
David Yurman is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy, sexual orientation, gender).