AET System
Benefits:
401(k) matching
Dental insurance
Health insurance
Vision insurance
AET Federal is seeking experienced
Help Desk Agents
to join our team supporting a federal program in
Tysons, VA . This is a full-time,
on-site
position requiring a candidate who either holds an active
Public Trust clearance
or is
clearable . The ideal candidate will bring 3-5 years of Tier I/II support experience in a fast-paced IT service desk environment, with a strong commitment to customer service and technical problem resolution.
Key Responsibilities:
Provide first-level contact and problem resolution for users with hardware, software, and application issues Support Windows OS, Microsoft Office Suite, VPN, and various agency-specific systems Document all interactions using a ticketing system and ensure timely issue resolution Escalate complex or unresolved issues to Tier III support when necessary Follow standard help desk procedures and contribute to knowledge base documentation Maintain confidentiality and security protocols related to federal systems and data Requirements:
Must have
Public Trust clearance
or be eligible to obtain one 3-5 years of IT help desk or technical support experience Able to commute to Tysons, VA and work flexible hours (some weekends) Strong knowledge of Microsoft 365, Active Directory, VPN, and remote support tools Familiarity with ticketing systems such as ServiceNow, Remedy, or Jira Excellent written and verbal communication skills Ability to work independently and in a collaborative team environment
Compensation: $55,000.00 - $65,000.00 per year
WE ARE
AET Federal Inc. ("AET") is certified as an 8(a) Small Disadvantaged Firm by US Small Business Administration and also certified by the Commonwealth of Virginia, Department of Small Business and Supplier Diversity as Small, Minority Owned Business (SWaM). AET prides itself on efficient management and low overhead, thereby offering its clients high quality services at highly competitive prices. The fundamental distinction of our company is its business knowledge in both the public and private sectors. We serve the transportation, defense, intelligence, financial, healthcare, and technology & telecommunications industries. AET is successful because we listen to our clients, we learn from our clients, and we understand our clients' needs. In an industry that is constantly changing, AET is the face of stability.
ARE YOU READY FOR WHAT'S NEXT IN YOUR CAREER?
At AET, our success is defined by the knowledge, commitment, diversity, and satisfaction of our employees. Impactful Work. Smart Solutions. Meaningful Careers. AET fosters a creative and efficient work environment that revolves around a project team concept. We offer competitive salaries and an exceptional benefits package, and we are always seeking new candidates to join our team.
Help Desk Agents
to join our team supporting a federal program in
Tysons, VA . This is a full-time,
on-site
position requiring a candidate who either holds an active
Public Trust clearance
or is
clearable . The ideal candidate will bring 3-5 years of Tier I/II support experience in a fast-paced IT service desk environment, with a strong commitment to customer service and technical problem resolution.
Key Responsibilities:
Provide first-level contact and problem resolution for users with hardware, software, and application issues Support Windows OS, Microsoft Office Suite, VPN, and various agency-specific systems Document all interactions using a ticketing system and ensure timely issue resolution Escalate complex or unresolved issues to Tier III support when necessary Follow standard help desk procedures and contribute to knowledge base documentation Maintain confidentiality and security protocols related to federal systems and data Requirements:
Must have
Public Trust clearance
or be eligible to obtain one 3-5 years of IT help desk or technical support experience Able to commute to Tysons, VA and work flexible hours (some weekends) Strong knowledge of Microsoft 365, Active Directory, VPN, and remote support tools Familiarity with ticketing systems such as ServiceNow, Remedy, or Jira Excellent written and verbal communication skills Ability to work independently and in a collaborative team environment
Compensation: $55,000.00 - $65,000.00 per year
WE ARE
AET Federal Inc. ("AET") is certified as an 8(a) Small Disadvantaged Firm by US Small Business Administration and also certified by the Commonwealth of Virginia, Department of Small Business and Supplier Diversity as Small, Minority Owned Business (SWaM). AET prides itself on efficient management and low overhead, thereby offering its clients high quality services at highly competitive prices. The fundamental distinction of our company is its business knowledge in both the public and private sectors. We serve the transportation, defense, intelligence, financial, healthcare, and technology & telecommunications industries. AET is successful because we listen to our clients, we learn from our clients, and we understand our clients' needs. In an industry that is constantly changing, AET is the face of stability.
ARE YOU READY FOR WHAT'S NEXT IN YOUR CAREER?
At AET, our success is defined by the knowledge, commitment, diversity, and satisfaction of our employees. Impactful Work. Smart Solutions. Meaningful Careers. AET fosters a creative and efficient work environment that revolves around a project team concept. We offer competitive salaries and an exceptional benefits package, and we are always seeking new candidates to join our team.