Advocate Health
Security Operations Center Public Safety Telecommunicator (2nd Shift)
Advocate Health, Park Ridge, Illinois, United States, 60068
Security Operations Center Public Safety Telecommunicator (2nd Shift)
Join to apply for the
Security Operations Center Public Safety Telecommunicator (2nd Shift)
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Advocate Health Security Operations Center Public Safety Telecommunicator (2nd Shift)
3 weeks ago Be among the first 25 applicants Join to apply for the
Security Operations Center Public Safety Telecommunicator (2nd Shift)
role at
Advocate Health Get AI-powered advice on this job and more exclusive features. It's More Than a Job, It's a Calling!
Position: Security Operations Center Public Safety Telecommunicator
Location: Lutheran General Command Center; Park Ridge, IL.
~Hours 2pm-10:30pm
~Rotating weekends, and holidays as scheduled
Monitors and utilizes security systems to maintain common operating picture of the enterprise. Uses advanced technology systems in the SOC for situational awareness, threat management, and investigative purposes. Monitors risks that could adversely impact the organization using internal and external systems (internet, newsfeeds, and other data sources). Monitors and utilizes the security management system, CCTV, visitor management, infant protection, burglar alarm, fire alarm, and related systems to detect emergencies such as fires, emergencies, or criminal activity. Maintains status and locations of on-duty Public Safety/Security personnel. Monitors and dispatches Public Safety/Security staff activity and assignments via radio systems and computer-aided dispatch systems. Maintains automated logs of Public Safety/Security staff communications and activity. Responds to Security, Fire, and Safety service requests, incidents, and alarms. Receives emergency and non-emergency calls from team members, public, Public Safety/Security staff, law enforcement, and others via telephone, radio, and computer-aided dispatch systems and inputs pertinent data into security management systems. Evaluates incoming information. Questions callers to determine their location and the nature of their problem. Follows established procedures to determine the severity and validity of the call or alarm. Prioritizes calls and dispatches Public Safety personnel and/or others. Communicates effectively in routine, urgent, and emergency situations. Maintains central database information to facilitate efficient operations and continuously update organizational data. Seeks guidance from supervisors and peers to effectively communicate with stakeholders throughout an incident life cycle. Keeps informed of organizational and departmental policies and procedures. Maintains appropriate security and confidentiality of information created or encountered in the performance of assigned duties.
It's More Than a Job, It's a Calling!
Position: Security Operations Center Public Safety Telecommunicator
Location: Lutheran General Command Center; Park Ridge, IL.
Full Time; 2nd Shift
~Hours 2pm-10:30pm
~Rotating weekends, and holidays as scheduled
Major Responsibilities
Monitors and utilizes security systems to maintain common operating picture of the enterprise. Uses advanced technology systems in the SOC for situational awareness, threat management, and investigative purposes. Monitors risks that could adversely impact the organization using internal and external systems (internet, newsfeeds, and other data sources). Monitors and utilizes the security management system, CCTV, visitor management, infant protection, burglar alarm, fire alarm, and related systems to detect emergencies such as fires, emergencies, or criminal activity. Maintains status and locations of on-duty Public Safety/Security personnel. Monitors and dispatches Public Safety/Security staff activity and assignments via radio systems and computer-aided dispatch systems. Maintains automated logs of Public Safety/Security staff communications and activity. Responds to Security, Fire, and Safety service requests, incidents, and alarms. Receives emergency and non-emergency calls from team members, public, Public Safety/Security staff, law enforcement, and others via telephone, radio, and computer-aided dispatch systems and inputs pertinent data into security management systems. Evaluates incoming information. Questions callers to determine their location and the nature of their problem. Follows established procedures to determine the severity and validity of the call or alarm. Prioritizes calls and dispatches Public Safety personnel and/or others. Communicates effectively in routine, urgent, and emergency situations. Maintains central database information to facilitate efficient operations and continuously update organizational data. Seeks guidance from supervisors and peers to effectively communicate with stakeholders throughout an incident life cycle. Keeps informed of organizational and departmental policies and procedures. Maintains appropriate security and confidentiality of information created or encountered in the performance of assigned duties.
License/Registration/Certification Required
Association of Public-Safety Communications Officials International (APCO); specifically, APCOs Public Safety Telecommunicator 1 certification within (12) months of employment.
Education Required
HS Diploma or GED
Experience Required
1 year responding to alarms such as burglar, fire, etc. Monitoring hardware and/or software such as signal receivers, alarm monitoring software; Security and Fire hardware, CCTV, burglar, or fire panels; Emergency Response protocols and processes (public and private).
Knowledge, Skills And Abilities Required
Strong computer skills. Ability to type 35-40 wpm. Read, understand, and clearly speak English; constantly use speech and hearing (correctable to normal level required) in communicating with public/co-workers, providing, and receiving instructions, using phones and radio. Constant mental alertness and attention to detail required while setting priorities and following up on assignments Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the public in a professional and effective manner.
Physical Requirements And Working Conditions
The AAH Security Operations Center provides security monitoring and dispatch to the Advocate Aurora enterprise on a 24/7/365 basis. Public Safety Telecommunicators must be willing to work in a 24/7 operation. Incumbents function in a stressful, fast paced environment and work shifts are specified by department need and management direction. The shifts may include nights, weekends, holidays, as well as mandatory overtime as required. Sitting is required for extended periods at a workstation wearing communications equipment, which limits mobility, except for scheduled work breaks. Work is performed onsite in a secured, controlled, closely supervised, and highly structured work environment. Work requires visual and muscular dexterity to operate communications equipment (computer-aided dispatch equipment, telephones, and radios). Constant use of eyes (correctable vision to normal level required) to observe, read, interact with public and co-workers, view security monitors; includes hand/eye coordination.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Other, Information Technology, and Management Industries
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Join to apply for the
Security Operations Center Public Safety Telecommunicator (2nd Shift)
role at
Advocate Health Security Operations Center Public Safety Telecommunicator (2nd Shift)
3 weeks ago Be among the first 25 applicants Join to apply for the
Security Operations Center Public Safety Telecommunicator (2nd Shift)
role at
Advocate Health Get AI-powered advice on this job and more exclusive features. It's More Than a Job, It's a Calling!
Position: Security Operations Center Public Safety Telecommunicator
Location: Lutheran General Command Center; Park Ridge, IL.
~Hours 2pm-10:30pm
~Rotating weekends, and holidays as scheduled
Monitors and utilizes security systems to maintain common operating picture of the enterprise. Uses advanced technology systems in the SOC for situational awareness, threat management, and investigative purposes. Monitors risks that could adversely impact the organization using internal and external systems (internet, newsfeeds, and other data sources). Monitors and utilizes the security management system, CCTV, visitor management, infant protection, burglar alarm, fire alarm, and related systems to detect emergencies such as fires, emergencies, or criminal activity. Maintains status and locations of on-duty Public Safety/Security personnel. Monitors and dispatches Public Safety/Security staff activity and assignments via radio systems and computer-aided dispatch systems. Maintains automated logs of Public Safety/Security staff communications and activity. Responds to Security, Fire, and Safety service requests, incidents, and alarms. Receives emergency and non-emergency calls from team members, public, Public Safety/Security staff, law enforcement, and others via telephone, radio, and computer-aided dispatch systems and inputs pertinent data into security management systems. Evaluates incoming information. Questions callers to determine their location and the nature of their problem. Follows established procedures to determine the severity and validity of the call or alarm. Prioritizes calls and dispatches Public Safety personnel and/or others. Communicates effectively in routine, urgent, and emergency situations. Maintains central database information to facilitate efficient operations and continuously update organizational data. Seeks guidance from supervisors and peers to effectively communicate with stakeholders throughout an incident life cycle. Keeps informed of organizational and departmental policies and procedures. Maintains appropriate security and confidentiality of information created or encountered in the performance of assigned duties.
It's More Than a Job, It's a Calling!
Position: Security Operations Center Public Safety Telecommunicator
Location: Lutheran General Command Center; Park Ridge, IL.
Full Time; 2nd Shift
~Hours 2pm-10:30pm
~Rotating weekends, and holidays as scheduled
Major Responsibilities
Monitors and utilizes security systems to maintain common operating picture of the enterprise. Uses advanced technology systems in the SOC for situational awareness, threat management, and investigative purposes. Monitors risks that could adversely impact the organization using internal and external systems (internet, newsfeeds, and other data sources). Monitors and utilizes the security management system, CCTV, visitor management, infant protection, burglar alarm, fire alarm, and related systems to detect emergencies such as fires, emergencies, or criminal activity. Maintains status and locations of on-duty Public Safety/Security personnel. Monitors and dispatches Public Safety/Security staff activity and assignments via radio systems and computer-aided dispatch systems. Maintains automated logs of Public Safety/Security staff communications and activity. Responds to Security, Fire, and Safety service requests, incidents, and alarms. Receives emergency and non-emergency calls from team members, public, Public Safety/Security staff, law enforcement, and others via telephone, radio, and computer-aided dispatch systems and inputs pertinent data into security management systems. Evaluates incoming information. Questions callers to determine their location and the nature of their problem. Follows established procedures to determine the severity and validity of the call or alarm. Prioritizes calls and dispatches Public Safety personnel and/or others. Communicates effectively in routine, urgent, and emergency situations. Maintains central database information to facilitate efficient operations and continuously update organizational data. Seeks guidance from supervisors and peers to effectively communicate with stakeholders throughout an incident life cycle. Keeps informed of organizational and departmental policies and procedures. Maintains appropriate security and confidentiality of information created or encountered in the performance of assigned duties.
License/Registration/Certification Required
Association of Public-Safety Communications Officials International (APCO); specifically, APCOs Public Safety Telecommunicator 1 certification within (12) months of employment.
Education Required
HS Diploma or GED
Experience Required
1 year responding to alarms such as burglar, fire, etc. Monitoring hardware and/or software such as signal receivers, alarm monitoring software; Security and Fire hardware, CCTV, burglar, or fire panels; Emergency Response protocols and processes (public and private).
Knowledge, Skills And Abilities Required
Strong computer skills. Ability to type 35-40 wpm. Read, understand, and clearly speak English; constantly use speech and hearing (correctable to normal level required) in communicating with public/co-workers, providing, and receiving instructions, using phones and radio. Constant mental alertness and attention to detail required while setting priorities and following up on assignments Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the public in a professional and effective manner.
Physical Requirements And Working Conditions
The AAH Security Operations Center provides security monitoring and dispatch to the Advocate Aurora enterprise on a 24/7/365 basis. Public Safety Telecommunicators must be willing to work in a 24/7 operation. Incumbents function in a stressful, fast paced environment and work shifts are specified by department need and management direction. The shifts may include nights, weekends, holidays, as well as mandatory overtime as required. Sitting is required for extended periods at a workstation wearing communications equipment, which limits mobility, except for scheduled work breaks. Work is performed onsite in a secured, controlled, closely supervised, and highly structured work environment. Work requires visual and muscular dexterity to operate communications equipment (computer-aided dispatch equipment, telephones, and radios). Constant use of eyes (correctable vision to normal level required) to observe, read, interact with public and co-workers, view security monitors; includes hand/eye coordination.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Other, Information Technology, and Management Industries
Hospitals and Health Care Referrals increase your chances of interviewing at Advocate Health by 2x Get notified about new Public Safety Dispatcher jobs in
Park Ridge, IL . Chicago, IL $97,300.00-$125,544.00 2 weeks ago Special Agent: Healthcare Services /Medical Background
Greater Chicago Area $99,461.00-$128,329.00 5 days ago Project Safety Assistant - Chicago, IL 2025
Traffic Control Professional (Overnight Shift)
Security Advisor - Relocate to Saudi Arabia, Relocate to Saudi Arabia, Permanent Expat Family Relocation Package
Supervisory Immigration Services Officer (Section Chief)
Public Safety Dispatcher- Elmhurst Hospital- Evening
Public Safety Officer - Elmhurst Hospital - Days
Cicero, IL $71,400.00-$89,250.00 2 weeks ago Safety and Security Administrative Assistant
Resident Relations Specialist- Chicago IL
Emergency Response Team Agent - EMT License Needed
Venue Access Control - Huntington Bank Pavilion
Deerfield, IL $40,000.00-$45,000.00 4 hours ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr