Second Harvest of Silicon Valley: Senior Manager of Community Outreach & CalFres

Second Harvest of Silicon Valley is seeking a Senior Manager of Community Outreach & CalFresh Strategy. This key role will focus on expanding outreach efforts and optimizing the CalFresh program to effectively serve the community. The ideal candidate will have a strong background in community engagement, strategic planning, and program management. They'll also need to demonstrate a passion for addressing food insecurity and improving access to nutritional resources for underserved populations. This position presents a unique opportunity to make a significant impact on the community's well-being while fostering collaboration and partnership development.

About Second Harvest of Silicon Valley:

Founded in 1974, Second Harvest of Silicon Valley is one of the largest food banks in the nation and a trusted nonprofit leader in ending local hunger. The organization distributes nutritious groceries through a network of nearly 400 partners at drive-thru and walk-up sites across Santa Clara and San Mateo counties. Due to the prohibitively expensive cost of living in Silicon Valley, the economic downturn caused by the COVID-19 pandemic, and the rise in inflation, Second Harvest is now serving an average of about 500,000 people every month. Second Harvest also connects people to federal nutrition programs and other food resources, and advocates for anti- hunger policies on the local, state and national levels.

Responsibilities

Strategic Leadership & Planning

Develop and implement comprehensive outreach strategies to increase awareness and participation in CalFresh and Food Bank programs.

Use data insights, community feedback, and policy developments to guide decision-making and improve program effectiveness.

Collaborate with internal teams to align outreach initiatives with organizational goals and messaging.

Build and manage partnerships with community-based organizations, healthcare providers, educational institutions, and local coalitions to expand outreach capacity and reach underserved populations.

Develop outreach plans and initiatives with partners to meet community-specific needs and ensure cultural and linguistic relevance.

Provide tools, guidance, and technical assistance to partners delivering CalFresh application support.

Outreach Team Leadership & Capacity Building

Lead, supervise, and support outreach staff, volunteers, and placements across multiple sites.

Conduct coaching, performance feedback, and professional development to build a high-performing, community-focused outreach team.

A key responsibility of this role is to strengthen the outreach team’s overall effectiveness and impact.

CalFresh Strategy & County Engagement

Serve as the primary liaison with County Social Services agencies to improve coordination on CalFresh application processes and case resolution.

Track policy updates and program changes; ensure timely communication and training for internal teams and partners.

Advocate for system-level improvements in SNAP access and efficiency through collaboration with County leaders and peer organizations.

Training, Advocacy & Community Impact

Design and deliver CalFresh training to internal staff and external partners to ensure consistent, high-quality support to applicants.

Partner with the advocacy team to inform and support advocacy initiatives based on field experience.

Represent the Food Bank in local and statewide coalitions focused on food access, CalFresh, and equity.

Program Operations, Data & Technology

Oversee outreach data tracking and reporting in partnership with administrative staff; use metrics to evaluate and adjust outreach strategies.

Coordinate with IT and external partners to support effective use of outreach technology (e.g., salesforce, tablets, application platforms).

Support budget development and participate in grant reporting for outreach-related initiatives.

Qualifications

Five to eight years of applicable work experience or education preferably as a leader within an outreach or sales team, including two or more years of people-management experience.

Demonstrated ability with project management and ability to organize, plan and lead a team to carry out activities to meet specific objectives.

Exceptional verbal and written communication skills.

Ability to work and interact constructively with individuals from a variety of socioeconomic backgrounds (clients, Food Bank and Partner organization staff at all levels of the organizations, and volunteers) in a culturally diverse work environment. Sensitivity to, and empathy with, the needs of economically and educationally under-resourced individuals.

Demonstrated ability to apply education, experience and data analysis to improve and or implement new processes/projects/programs and solve problems. Experience with research, data analysis, and program evaluation.

Bi-lingual in English and Spanish, Vietnamese, Chinese or Russian (preferred but not required).

Experience administering or working with public benefits programs (preferred but not required).

Compensation

$96,002.00 - $112,944.00 is the wage range for this position. The hourly wage offer will be commensurate with skills and experience. Outstanding and generous health benefits program, 4-5 weeks of Flexible Time Off (vacation and sick), eleven paid holidays, and retirement plan.

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