Job Description
McDowell Label, a Resource Label Group, LLC company, is an award-winning market leader in label and packaging solutions with a diverse product offering, including pressure-sensitive labels, shrink sleeves, RFID/NFC technology, sustainable product solutions, scent activation technology, pharmaceutical packaging, and fulfillment services. Resource Label provides products and services for the food, beverage, chemical, household products, personal care, nutraceutical, pharmaceutical, medical device, and technology industries. With locations across the U.S. and Canada, Resource Label offers leadership and scale to deliver capabilities, technologies, systems, and creative solutions that meet customer needs.
We are currently seeking a highly motivated and experienced Quality Assurance Manager to lead our commitment to quality, operational efficiency, and excellence at McDowell Label in Plano, TX. As the QA Manager, you will be responsible for developing, implementing, and maintaining a comprehensive Quality Management System and fostering a culture of quality, efficiency, and continuous improvement at the facility.
Responsibilities
- Develop, implement, and manage the site Quality Management System (QMS) aligned with industry standards and organizational goals.
- Facilitate quality and continuous improvement initiatives to enhance operational efficiency, customer satisfaction, and overall performance.
- Lead all quality efforts at the plant to ensure products meet or exceed quality standards and customer expectations.
- Collaborate with cross-functional teams to identify and implement quality improvements, optimize processes, and reduce costs.
- Ensure timely resolution and closure of Corrective and Preventive Action (CAPA) plans.
- Conduct regular audits and assessments to evaluate the effectiveness of the QMS and processes, identifying areas for improvement.
- Analyze quality performance data and metrics to identify trends, develop insights, and support data-driven decisions.
- Establish and monitor KPIs to track the effectiveness of quality processes and improvement initiatives.
- Ensure compliance with local regulations and industry standards for packaging and printing.
- Provide training and mentorship to employees on quality principles, practices, and methodologies.
- Establish and maintain a supplier quality management system, including supplier evaluations and audits.
- Represent the company in dealings with external stakeholders related to quality and continuous improvement.
- Assist plant leadership in fostering a culture of quality excellence, continuous improvement, and accountability.
- Supervise the Quality Department, leading successful teams with prior leadership experience.
- Perform additional duties as assigned.
Qualifications
- Bachelor's degree in Quality Management, Engineering, Business Administration, or related field.
- At least 5 years of experience in quality management within the printing and packaging industries, with a proven track record of improving quality standards and processes.
- Expertise in ISO 9001 standards.
- Knowledge of FSC, SFI, and PEFC environmental certifications and system maintenance.
- Experience managing teams and leading quality improvement initiatives.
- Strong analytical skills to interpret data, identify trends, and implement solutions.
- Excellent communication and interpersonal skills for effective collaboration.
- Proficiency in quality management systems, data analysis tools, and relevant software.
- QCBD Software experience is a plus.
- Relevant certifications like CQM or CQA are advantageous.
- Lean Six Sigma certification is a plus.
Supervisory Responsibilities:
- Supervise employees in the Quality Assurance Department.
- Conduct interviews, hiring, training, performance appraisal, and discipline following organizational policies and laws.
Benefits:
- Competitive medical, dental, and coverage plans.
- 401(k) plan with company match.
- Paid time off and holidays.
- Short-term and long-term disability and life insurance.
Company Description
At Resource Label Group, we are a full-service manufacturer of custom label design and printing for a wide range of industries. With coast-to-coast capabilities and over 33 locations across North America, we are dedicated to delivering innovative label printing with a local touch.
As we grow, we seek talented individuals to join our team. We foster an employee-centric, collaborative, and technology-driven culture focused on delivering valuable, creative solutions. Our core values guide how we interact internally and with our clients.
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