Business Center Assistant Manager - 16th St Mall
Why you should apply for a job to PNC Financial Services Group:
73% say women are treated fairly and equally to men
81% say the CEO supports gender diversity
Ratings are based on anonymous reviews by Fairygodboss members.
Tuition-free and other education options available
Up to 40 Hours Paid Time Off to Volunteer with Grow up Great
Access to Progyny fertility coverage
#
Position summary
Manages service and operational aspects of a Branch & Business Center branch. Builds a high performing team through the attraction, on-boarding, coaching, and development of branch team members. Leads through influence and impacts a broad range of eco-system partners in an omni-channel environment. Drives revenue and loyalty through proactive interactions with clients.
Influences a range of eco-system partners in an omni-channel environment. Manages, coaches, and executes a proactive client experience within an omni-channel environment. Provides solutions and advice to improve client financial well-being. Leads effective problem resolution.
Fosters a positive working environment that facilitates exceptional service and expanding profitable customer relationships. Grows branch revenue through acquisition and share-of-wallet growth of consumer and business households. Consistently inspects, supports, and coaches the branded sales process to proactively achieve sales targets and customer loyalty.
Drives the employee engagement experience. Responsible for acquiring and retaining talent through the training, coaching, and development of employees with a focus on bank protocol, operational processes, policies, and procedures. Coaches employees to achieve performance and activity expectations. Leads the performance management process for direct reports.
Responsible for the Branch & Business Center risk process through proper oversight and adherence to regulatory, security, and audit requirements. Trains and coaches team members with operational/risk activities and monitors adherence to policies and procedures. Exercises sound decision-making to identify and mitigate potential risk. Manages operational, human capital, reputational, and business risk through adherence to established policies and procedures.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:
Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
Live the Values - Role models our values with transparency and courage.
Enable Change - Takes action to drive change and innovation that will transform our business.
Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.
Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Preferred Skills
Accountability, Banking, Client Counseling, Customer Experience (CX), Customer Loyalty, Decision Making, People Management, Proactive Approach, Results-Oriented
Branch Banking Services, Decision Making and Critical Thinking, Digital Awareness, Effective Communications, Managing Multiple Priorities, Sales Management, Selling.
Work Experience
Roles at this level typically do not require a university / college degree, but do require related experience or product knowledge to accomplish primary duties. Typically requires 3+ years of related experience. In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.
Education
Associates
Certifications
No Required Certification(s)
Licenses
Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Pay Transparency
Salaries may vary based on geographic location, market data, and individual skills, experience, and education. This role is incentive eligible with payment based upon company, business, and/or individual performance.
Application Window
Generally, this opening is expected to be posted for two business days from 08/19/2025, although it may be longer with business discretion.
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full-time and part-time employees, visit Your PNC Total Rewards.
Disability Accommodations Statement
If an accommodation is required to participate in the application process, please contact us via email at (emailprotected). Please include 'accommodation request' in the subject line and include your name, the job ID, and your preferred contact method. All information will be kept confidential.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to qualified individuals with disabilities.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories.
This position is subject to the requirements of FDIA, SAFE Act, and FINRA regulations regarding criminal history.
Refer to the California Consumer Privacy Act Privacy Notice for details on how your data is used.
#J-18808-Ljbffr