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Best Western Plus

QA Manager

Best Western Plus, Theodore

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The Quality Assurance Manager ensures all regulatory, customer, and internal quality standards are met. This role leads the QA and Sanitation teams, oversees food safety programs, and manages audits, documentation, and compliance efforts.Key ResponsibilitiesLead QA and Sanitation teams (13+ staff)Maintain compliance with HACCP, FSMA, USDA, FDA, and GFSI standardsConduct internal audits and manage third-party inspection readinessOversee lab operations and QA testing (microbiological, chemical, organoleptic)Investigate customer complaints and implement corrective actionsManage QA budget and lab inventoryCollaborate with plant leadership to improve sanitation and GMPsGenerate reports to track KPIs and quality metrics Requirements Essential 10+ years of experience in the food industry, including 5+ years in quality managementStrong understanding of food safety regulations (USDA, FDA, FSMA, etc.)Experience managing regulatory agency interactions and updatesFood manufacturing experienceInternal Audit Certification with 1-3 years of auditing experienceProven ability to hire, lead, and manage teams effectivelyStrong leadership and cross-functional collaboration skillsExcellent communication, interpersonal, organizational, and presentation skillsStrong analytical and problem-solving abilities Desirable Experience with document management systemsExposure to or experience with Supply Quality Programs1-2 years of Supply Quality Management experienceSix Sigma certification (Green Belt, Black Belt, or higher)Broad knowledge of quality assurance concepts, practices, and procedures