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Butte County, CA

Quality Assurance Coordinator

Butte County, CA, Oroville

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Salary : $83,907.20 - $112,444.80 AnnuallyLocation : Oroville/Chico Area, CAJob Type: Regular HelpJob Number: Department: Behavioral Health DepartmentOpening Date: 01/01/2025Closing Date: Continuous SummaryThe eligibility list created from this recruitment will be used to fill regular help vacancies, as well as extra help.Extra Help means this may be a Part-Time or Non-Permanent position. The number of hours worked per week may vary and depend on the needs of the department. For terms and conditions concerning Extra Help with Butte County, see Section 6.13c of the Butte County Personnel Rules.Note: A training and experience evaluation may be utilized to determine an applicant's ranking among qualified candidates. Based upon information provided in this application including responses to supplemental questions, an applicant's education, training and experience (full-time equivalent) may be evaluated. Applicants should provide thoughtful and thorough responses to supplemental questions as they play an important role in this recruitment process. All qualifying work experience that is described or included in responses to supplemental questions MUST also be included and detailed in the "Work Experience" section of this application. "See Resume" is not an acceptable response for any supplemental question. FLSA: ExemptDEFINITIONUnder direction, administers quality assurance programs for Medi-Cal and behavioral health treatment services to County residents. SUPERVISION RECEIVED AND EXERCISEDReceives direction from supervisory or management staff. Exercises direct supervision over professional staff. CLASS CHARACTERISTICSThis classification is responsible for independently performing professional duties in support of quality assurance programs for behavioral health treatment services in the County; incumbents have responsibility for independently coordinating one or more programs or projects on a regular basis. Positions at this level exercise judgment and initiative in their assigned tasks, receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. Essential Job FunctionsEXAMPLES OF TYPICAL JOB FUNCTIONSTypical functions may include any of the following tasks, knowledge, abilities, and other characteristics. The list that follows is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks. Provides coaching, counseling and guidance on professional responsibilities and technical skills.Facilitates and guides development of behavioral health assessment and treatment programs; reviews and critiques performance and outcome measures; assesses quality and conformance to Medi-Cal standards for cases, counselors and clinicians.Guides, supervises and assists staff; prioritizes and assigns projects; develops staff skills and conducts performance evaluations; identifies training needs and provides training for staff.Leads and manages multi-disciplinary team meetings to review client caseload, treatment, concerns, and recommendations; reviews and approves progress reports.Meets regularly with staff to solicit input and offer guidance; analyzes and evaluates issues and proposals, develops recommendations, and directs the implementation of solutions.Collaborates with executive management in formulating policies, procedures, best practices, and action plans; develops and presents recommendations for administration of behavioral health programs including methods improvements and quality assurance protocols.Manages activities to meet key Medi-Cal performance results; monitors data reliability and auditing of required reports to determine compliance to state performance measures.Performs a wide range of general administrative duties; reviews and approves documentation.Analyzes trends and evaluates program requirements and resource utilization; coordinates program planning and evaluation.Reviews medical records for services provided; assures that appropriate services are provided; conducts utilization reviews and approves payments for services; coordinates information and assures effective communications between programs and contracted service providers.Consults with Program Managers to develop and implement training programs and components for staff; cross-trains staff to improve skills base and meet division goals.Develops and enhances cooperative professional relationships with local community agencies.Maintains expertise in field of service through participation in applicable educational opportunities.Maintains and enforces all aspects of confidentiality of client information; monitors compliance to the standards of the Privacy Act of 1974, {U.S.C. § 552A} as amended.Performs related duties as assigned. Minimum QualificationsKnowledge of:County and department policies and procedures.Principles, practices, and trends in public administration, supervision and training.The principles and practices of medical case management for behavioral health issues.Prevention, an intervention and treatment strategy for behavioral health issues.Medi-Cal regulations, public sector program administration and contract management.Functions and operations of health systems, community agencies, organizations, and other community resources and how they relate to a government organization.Behavioral health theories, methods and practices, including community assessment, program planning, development of goals and objectives, monitoring of program performance and program evaluation.Local community resources and various community services programs.Applicable federal, state, and local laws, codes and ordinances relevant to the area(s) of responsibility.Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and County staff.The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.Ability To:Understand, interpret and apply all pertinent laws, codes, regulations, policies and procedures and standards relevant to work performed.Effectively represent the department and the County in meetings with governmental agencies; community groups; various business, professional and regulatory organizations; and in meetings with individuals.Independently organize work, set priorities, meet critical deadlines and follow-up on assignments.Use tact, initiative, prudence and independent judgment within general policy and procedural guidelines.Evaluate and interpret case results, and performance outcome measures.Evaluate behavioral health problems and make recommendations based on observations.Analyze problems, identify solutions, recommend, and implement methods, procedures, and techniques for resolution of issues.Assess and prioritize multiple tasks, projects and demands.Establish and maintain effective working relations with co-workers, other county employees and representatives from other city, county, state and federal agencies.Operate a personal computer utilizing a variety of business software.Effectively use computer systems, software applications relevant to work performed and modern business equipment to perform a variety of work tasks.Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.Education and Experience: Master's degree in social work, counseling, psychiatric nursing, or a PhD or PsyD in Psychology; and Three (3) years of licensed professional experience in behavioral science and one (1) year of supervisory experience in a clinical setting. Certifications and Licenses:Must possess a valid California license as either a: Clinical Social Worker, Marriage Family Therapist or a Licensed Professional Clinical Counselor, or Psychologist, and remain active with all annual licensing requirements, and maintain a clear criminal record.A position assigned to this class may require possession of a valid California Driver's License. Environmental Factors and Conditions/Physical RequirementsPHYSICAL DEMANDSMobility to work in a standard office setting and use standard office equipment, including a computer; primarily a sedentary office classification although standing in work areas and walking between work areas may be required; occasionally bend, stoop, kneel, reach, push and pull drawers open and closed to retrieve and file information; ability to lift, carry, push and pull materials and objects up to 10 pounds.Vision to read printed materials and a computer screen.Hearing and speech to communicate in person and over the telephone.Finger dexterity is needed to access, enter and retrieve data using a computer keyboard or calculator and to operate standard office equipment.WORKING CONDITIONSOffice environment with moderate noise levels, controlled temperature conditions and no direct exposure to hazardous physical substances.Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. EQUIPMENT AND TOOLS UTILIZEDEquipment utilized includes personal computer, fax machine, and standard office equipment.Disaster Service WorkerAll Butte County employees are designated Disaster Service Workers through state and local law (California Government Code Section ). Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker related training as assigned, and to return to work as ordered in the event of an emergency.Teamsters-Mid Management Benefits Summary THESE BENEFITS DO NOT APPLY TO EXTRA HELP EMPLOYEES Salary Step Increases: The beginning salary and the top of the salary range are usually shown on the job announcement. Upon satisfactory service, salary increases of approximately 5% may be given annually until the top of the salary range has been attained.Longevity Pay: 2.5% at 10 years, 2.5% at 15 years, 2.5% at 20 years, for a total 7.5% after 20 years of service. Cell Phone Allowance: County issued cell phone or $70/month allowance with appointing authority approval. Uniform Allowance: $14.00-$21.00/mo. For eligible classifications only. Varies by classification. Public Safety Dispatcher Pay:Employees that possess an Intermediate POST Dispatcher Certificate will receive an additional 3.5% of base pay, 4.5% for Advanced POST Dispatcher Certificate, and 2.5% for Supervisory POST Dispatcher Certificate. Boot Allowance: $200.04 for each year, paid in monthly installments. Effective January 3, 2026, the $200.04 boot allowance set forth above shall expire, and all members of this Unit shall be eligible for a work boot/footwear reimbursement up to $275.00 annually. For eligible classifications only. Holidays: 13 paid holidays per year. Vacation: 0-4.99 years: 15 days/yr.; 5-9.99 years: 20 days/yr.; years: 25 days/yr.; 20+ years: 27 days/yr. Administrative Leave: 7 days per year for FLSA Exempt employees. Sick Leave: 96 hours of sick leave are earned each year with no maximum accrual. Bereavement Leave: Maximum of 40 hours for each occurrence in the immediate family. Health Plan including Dental Insurance and Vision Insurance: Coverage under the Butte County Health Plan is for employees and their eligible dependents. Depending upon the plan selected by the employee, the County contributes a substantial amount of the total cost of the complete health package, which consists of medical, vision, and dental insurance. Currently, the amount the County contributes for family coverage is $ /month. For those employees who have health coverage from other sources, and who elect to not participate in the Butte County Health Plan, the County offers a monthly taxable Cash-Back allowance. The current of the taxable Cash-Back allowance is $550.00 per month (prorated for less than fulltime employees).Teamsters-Mid Management Medical Insurance Plans and Rates Life Insurance: The County provides $25,000 in life insurance with additional coverage available at a minimal cost. Retirement: The County is in the Public Employees' Retirement System (CalPERS) coordinated with Social Security. "Classic Members"- 2% @ 55. Final compensation based on Single Highest Year. Employee responsible for full 7% employee share effective 1/1/2013. "New Members" to PERS- 2% @ 62. Final compensation based on Highest Three-Year Average. Employee responsible for one half (1/2) the normal cost of the CalPERS Pension."New Member" is defined by law (PEPRA) as an "1) individual who has never been a member of any public retirement system prior to 1/1/2013 or 2) An individual who becomes a member of a public retirement system for the first time on or after January 1, 2013, and who was previously a member of a public retirement system, but who was not subject to reciprocity. or 3) An individual who was an active member in a public retirement system and who, after a break in service of more than six months, returned to active membership in that system with a new employer Deferred Compensation:The County offers a 457 Deferred Compensation program. Deposits into this plan are strictly voluntary and are made through a payroll deduction on a tax-deferred basis. The County does not make contributions to the employees' Deferred Compensation accounts. Disability Insurance:For short-term disability, the County participates in California State Disability Insurance (SDI) fund. County employees are also covered by an employee-paid long-term disability program. The long-term disability insurance benefit is 60% of the disabled employee's biweekly wage. Flexible Spending Program:County employees can elect to participate in a Flexible Spending Program. This program allows employees to use pre-tax dollars to pay for certain health care and/or dependent care expenses. In addition, employees can choose to have their portion of the monthly Health Plan premium withheld from their checks on a pre-tax basis as well. Generally, employees who participate in the Flexible Spending Program have less taxes withheld for their payroll checks than if they had elected not to do so. Tuition Reimbursement: Up to $500/year. Employee Assistance Program (EAP): The County of Butte provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services.Refer to specific labor agreements (BCEA-General) for additional benefit information. BUTTE COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER Any information on this page or links is subject to change without notice. Butte County Human Resources Department3 County Center Drive, Oroville, CA Comments, please email: 01 In the last 2 years have you been employed by or contracted with a locums agency for comparable employment? Please provide the name of the Locums Agency, and the dates of your contracted employment. Examples of locums providers, Locums Tenens, Jackson & Coker, Golden State, Traditions Behavioral Health. If yes, in the last 2 years were you ever interviewed by Behavioral Health for a position with the department? Please provide name of Locums agency that presented you for the interview. 02 Your responses to the following questions and any information in your application may be used to make a better assessment of your qualifications. This questionnaire may be used to rate your qualifications and to determine your ranking on the eligible list. Thus, it is to your advantage to be as clear and thorough as possible when completing the supplemental questions.Master's degree in social work, counseling, psychiatric nursing, or a PhD or PsyD in Psychology; and Three (3) years of licensed professional experience in behavioral science and one (1) year of supervisory experience in a clinical setting.Please explain how you meet the minimum qualifications listed below. In your explanation, please include reference to work experience detailed in this application. 03 Must possess one of the following license:Please select all that apply. Licensed Clinical Social Worker Licensed Marriage Family Therapist Licensed Professional Clinical Counselor Licensed Professional Psychologist None of the above 04 If an Extra Help opportunity was available, would you be interested in that position?Extra Help means this may be a Part-Time or Non-Permanent position. The number of hours worked per week may vary and depend on the needs of the department. For terms and conditions concerning Extra Help with Butte County, see Section 6.13c of the Butte County Personnel Rules. Yes, I am interested in both Regular and Extra Help positions. No, I am only interested in Regular Help positions. 05 How did you discover this job opportunity? Butte County Website Butte County Human Resources Social Media CareersInGovernment.com County Employee Craigslist.com Facebook Friend or Relative (word of mouth) GovernmentJobs.com Handshake Indeed.com Job Fair Job Interest Card - GovernmentJobs.com Linkedin Newspaper - Paper or Online Departmental Email Radio Magazine Billboard Other Required Question