Why you should apply for a job to PNC Financial Services Group:
73% say women are treated fairly and equally to men
81% say the CEO supports gender diversity
Ratings are based on anonymous reviews by Fairygodboss members.
Tuition-free and other education options available
Up to 40 Hours Paid Time Off to Volunteer with Grow up Great
Access to Progyny fertility coverage
Position summary
Providing excellent customer experience, making banking easy in an omni-channel environment. Collaborates with a broad range of eco-system partners. Accountable for risk management and compliance. Builds a high performing team through the attraction, onboarding, coaching, and development of branch team members.
Utilizes a branded sales process to achieve sales targets and customer loyalty. Grows branch revenue through the acquisition and share-of-wallet growth of consumer and business households and through collaboration with eco-system partners. Drives business banking results primarily through business development and community involvement activities. Coaches to consultative selling to drive results and enable customer financial well-being. Has foundational understanding of balance sheet and income statement.
Manages and coaches to the delivery of a differentiated client experience. Coaches team to confidently engage with customers in technology-enabled interactions, providing solutions and advice-oriented consultation that improves client financial well-being. Leads effective problem resolution, making banking easy for customers. Connects all of PNC, delivering a seamless customer experience in an omni-channel environment.
Drives the employee experience. Responsible for acquiring and retaining talent through effective onboarding, coaching, and development. Makes talent development a priority for all branch team members. Ensures employees achieve performance and activity expectations through effective and ongoing performance management. Models PNC values by cultivating and supporting an inclusive workplace.
Manages operational, human capital, reputational, and business risk. Exercises leadership, authority, and sound decision-making to mitigate sales practice risk. Ensures compliance with regulatory guidelines and adherence to established policies and procedures.
PNC Employees take pride in our reputation and are expected to be:
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Fundamental expectations of our people managers include:
Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
Live the Values - Role models our values with transparency and courage.
Enable Change - Takes action to drive change and innovation that will transform our business.
Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.
To learn more about this and other opportunities on our team, watch this video.
Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Preferred Skills
Accountability, Banking, Client Counseling, Customer Experience (CX), Customer Loyalty, Decision Making, People Management, Proactive Approach, Results-Oriented, Branch Banking Services, Digital Awareness, Effective Communications, Managing Multiple Priorities, Sales Management
Work Experience
Typically requires 3+ years of related experience. Roles at this level do not necessarily require a university/college degree but do require related experience or product knowledge to accomplish primary duties. A comparable combination of education, job-specific certifications, and experience (including military service) may be considered in lieu of a degree.
Education
No Degree required
Certifications
No Required Certification(s)
Licenses
Additional background checks may be required per Consumer Financial Protection Bureau regulations.
PNC offers comprehensive benefits including health coverage, 401(k) with match, pension, stock purchase plans, educational assistance, wellness programs, and paid time off, among others. For details, visit Your PNC Total Rewards.
Disability Accommodations Statement
If you need accommodations to participate in the application process, contact us via email or phone as detailed in the original description. All information will be kept confidential.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunities regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to federal regulations regarding criminal history and licensing.
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