UC Davis Health Informatics
PSR 2 - NEUROSURGERY CLINIC
UC Davis Health Informatics, Sacramento, California, United States, 95828
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PSR 2 - NEUROSURGERY CLINIC
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UC Davis Health Informatics 1 day ago Be among the first 25 applicants Join to apply for the
PSR 2 - NEUROSURGERY CLINIC
role at
UC Davis Health Informatics The Patient Services Representative 2 is responsible for sustaining an environment of intrinsic goodwill for the practice while providing optimum services to patients and visitors. This position will float to all Hospital Operations business units to perform a variety of duties, providing front desk office support, patient registration, patient discharge support, patient-related hospitality, and call center support, for the assigned department/clinical team within the Clinical Operations, including various shifts and lengths of assignments.
Percentages of time allocated to functions in this position description are a guideline only. Individual assignments and time actually worked in each functional area may vary based on the department’s operational needs.
Apply By Date
: September 5, 2025, at 11:59 PM
Minimum Qualifications - For full consideration, applicants are encouraged to upload a license and/or certification if required for the position
High School / GED equivalent or related work experience Interpersonal skills to establish and maintain effective working relationships with all co-workers; to consistently interact with patients and other members of the public with patience, courtesy, and professionalism, both in person and on the telephone; and to effectively respond to individuals who may be angry or upset Ability to efficiently use computer system applications for all functions required for this position, including electronic mail, spreadsheets, word processing, and medical office management (i.e., scheduling, template maintenance, maintenance of demographic and insurance information) Typing skills sufficient to use a computer keyboard for timely and accurate input and production Writing skills, using proper English grammar, spelling, and punctuation, sufficient to compose messages and/or routine correspondence, which is clear, concise, and easy to understand Bookkeeping skills sufficient to maintain accurate records of patient financial transactions, prepare related financial reports, balance the cash box, and prepare deposits Organizing skills to establish priorities for own work within stated guidelines; respond flexibly to changes in priorities; and maintain work effectiveness in a setting with a high volume of patient activity and frequent interruptions Knowledge of practices and protocols related to medical office procedures (i.e., medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.) Filing skills to maintain logs and files of information in alphabetical, chronological, and/or numerical order, such that it is current and easily retrievable. Knowledge of all pertinent laws, regulations, and guidelines governing medical records, confidentiality, privacy, and provision to others, including HIPAA Knowledge of health care insurance systems, which may include Medi-Cal, MediCare, HMO, PPO, fee-for-service, county-funded coverage, and workers' compensation, sufficient to properly obtain and track authorizations, appoint patients, make referrals for consults, diagnostic,s and ancillary services, coordinate hospital services, complete and submit billing documentation, and explain provisions and requirements to patients Knowledge of ICD-10, CPT, and HCPCS coding sufficient to identify services performed, including diagnoses, procedures, and supplies
Preferred Qualifications
Minimum of 1 year of experience in customer service, call center, or medical office reception
Key Responsibilities
50% - Coordination of Medical Office Services 50% - Additional Job Functions
Department Overview
The Neurological Surgery Clinic serves the Ambulatory population to care for patients with neurological symptoms and diseases. We are the destination hospital for patients with brain tumors, aneurysms, stroke, traumatic brain and spinal cord injury, epilepsy and movement disorders, spine disorders, and the entire spectrum of pediatric neurosurgery.
POSITION INFORMATION
Salary or Pay Range: $27.31 - $33.88 Salary Frequency: Hourly Salary Grade: 265 UC Job Title: MED OFC SVC CRD 2 UC Job Code: 009213 Number of Positions: 1 Appointment Type: Career Percentage of Time: 100% Full-time Shift (Work Schedule): Monday to Friday (08:00-17:00) Location: Midtown Ambulatory Care Center, Sacramento, CA Union Representation: EX-Patient Care Technical Benefits Eligible: Yes This position is 100% on-site THIS IS NOT AN H-1B VISA OPPORTUNITY
Benefits
Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial, and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.
If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations,s and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index. High-quality and low-cost medical plans to choose from to fit your family’s needs
UC pays for Dental and Vision insurance premiums for you and your family Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement Access to free professional development courses and learning opportunities for personal and professional growth WorkLife and Wellness programs and resources On-site Employee Assistance Program, including access to free mental health services Supplemental insurance offered, including additional life, short/long term disability, pet insurance and legal coverage Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles Retirement benefit options for eligible roles, including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
Physical Demands
Standing - Occasional Up to 3 Hours Walking - Occasional Up to 3 Hours Sitting - Frequent 3 to 6 Hours Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours Bending/Stooping - Occasional Up to 3 Hours Squatting/Kneeling - Occasional Up to 3 Hours Twisting - Occasional Up to 3 Hours Reaching overhead - Occasional Up to 3 Hours Keyboard use/repetitive motion - Frequent 3 to 6 Hours
Mental Demands
Sustained attention and concentration - Frequent 3 to 6 Hours Complex problem solving/reasoning - Occasional Up to 3 Hours Ability to organize & prioritize - Frequent 3 to 6 Hours Communication skills - Frequent 3 to 6 Hours Numerical skills - Occasional Up to 3 Hours Constant Interaction - Frequent 3 to 6 Hours Customer/Patient Contact - Frequent 3 to 6 Hours Multiple Concurrent Tasks - Frequent 3 to 6 Hours
Work Environment
UC Davis is a smoke and tobacco-free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis-owned or leased property, indoors and outdoors, including parking lots and residential space. Must be willing to work variable days (including weekends), hours, and locations as required to meet the business needs of the practice.
Special Requirements – Please contact your recruiter with questions regarding which activities apply by position
This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation, clearance, and functional capacity assessment The duties or functions of this position include the handling of cash (or cash equivalents) This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements
Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.
A Culture of Opportunity and Belonging
At UC Davis, we’re committed to solving life’s most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.
As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan, and our strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status.
To view the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination
Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere #CA-ZM
To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Higher Education Referrals increase your chances of interviewing at UC Davis Health Informatics by 2x Get notified about new PSR 2 - NEUROSURGERY CLINIC jobs in
Sacramento, CA . We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
PSR 2 - NEUROSURGERY CLINIC
role at
UC Davis Health Informatics 1 day ago Be among the first 25 applicants Join to apply for the
PSR 2 - NEUROSURGERY CLINIC
role at
UC Davis Health Informatics The Patient Services Representative 2 is responsible for sustaining an environment of intrinsic goodwill for the practice while providing optimum services to patients and visitors. This position will float to all Hospital Operations business units to perform a variety of duties, providing front desk office support, patient registration, patient discharge support, patient-related hospitality, and call center support, for the assigned department/clinical team within the Clinical Operations, including various shifts and lengths of assignments.
Percentages of time allocated to functions in this position description are a guideline only. Individual assignments and time actually worked in each functional area may vary based on the department’s operational needs.
Apply By Date
: September 5, 2025, at 11:59 PM
Minimum Qualifications - For full consideration, applicants are encouraged to upload a license and/or certification if required for the position
High School / GED equivalent or related work experience Interpersonal skills to establish and maintain effective working relationships with all co-workers; to consistently interact with patients and other members of the public with patience, courtesy, and professionalism, both in person and on the telephone; and to effectively respond to individuals who may be angry or upset Ability to efficiently use computer system applications for all functions required for this position, including electronic mail, spreadsheets, word processing, and medical office management (i.e., scheduling, template maintenance, maintenance of demographic and insurance information) Typing skills sufficient to use a computer keyboard for timely and accurate input and production Writing skills, using proper English grammar, spelling, and punctuation, sufficient to compose messages and/or routine correspondence, which is clear, concise, and easy to understand Bookkeeping skills sufficient to maintain accurate records of patient financial transactions, prepare related financial reports, balance the cash box, and prepare deposits Organizing skills to establish priorities for own work within stated guidelines; respond flexibly to changes in priorities; and maintain work effectiveness in a setting with a high volume of patient activity and frequent interruptions Knowledge of practices and protocols related to medical office procedures (i.e., medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.) Filing skills to maintain logs and files of information in alphabetical, chronological, and/or numerical order, such that it is current and easily retrievable. Knowledge of all pertinent laws, regulations, and guidelines governing medical records, confidentiality, privacy, and provision to others, including HIPAA Knowledge of health care insurance systems, which may include Medi-Cal, MediCare, HMO, PPO, fee-for-service, county-funded coverage, and workers' compensation, sufficient to properly obtain and track authorizations, appoint patients, make referrals for consults, diagnostic,s and ancillary services, coordinate hospital services, complete and submit billing documentation, and explain provisions and requirements to patients Knowledge of ICD-10, CPT, and HCPCS coding sufficient to identify services performed, including diagnoses, procedures, and supplies
Preferred Qualifications
Minimum of 1 year of experience in customer service, call center, or medical office reception
Key Responsibilities
50% - Coordination of Medical Office Services 50% - Additional Job Functions
Department Overview
The Neurological Surgery Clinic serves the Ambulatory population to care for patients with neurological symptoms and diseases. We are the destination hospital for patients with brain tumors, aneurysms, stroke, traumatic brain and spinal cord injury, epilepsy and movement disorders, spine disorders, and the entire spectrum of pediatric neurosurgery.
POSITION INFORMATION
Salary or Pay Range: $27.31 - $33.88 Salary Frequency: Hourly Salary Grade: 265 UC Job Title: MED OFC SVC CRD 2 UC Job Code: 009213 Number of Positions: 1 Appointment Type: Career Percentage of Time: 100% Full-time Shift (Work Schedule): Monday to Friday (08:00-17:00) Location: Midtown Ambulatory Care Center, Sacramento, CA Union Representation: EX-Patient Care Technical Benefits Eligible: Yes This position is 100% on-site THIS IS NOT AN H-1B VISA OPPORTUNITY
Benefits
Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial, and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.
If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations,s and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index. High-quality and low-cost medical plans to choose from to fit your family’s needs
UC pays for Dental and Vision insurance premiums for you and your family Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement Access to free professional development courses and learning opportunities for personal and professional growth WorkLife and Wellness programs and resources On-site Employee Assistance Program, including access to free mental health services Supplemental insurance offered, including additional life, short/long term disability, pet insurance and legal coverage Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles Retirement benefit options for eligible roles, including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
Physical Demands
Standing - Occasional Up to 3 Hours Walking - Occasional Up to 3 Hours Sitting - Frequent 3 to 6 Hours Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours Bending/Stooping - Occasional Up to 3 Hours Squatting/Kneeling - Occasional Up to 3 Hours Twisting - Occasional Up to 3 Hours Reaching overhead - Occasional Up to 3 Hours Keyboard use/repetitive motion - Frequent 3 to 6 Hours
Mental Demands
Sustained attention and concentration - Frequent 3 to 6 Hours Complex problem solving/reasoning - Occasional Up to 3 Hours Ability to organize & prioritize - Frequent 3 to 6 Hours Communication skills - Frequent 3 to 6 Hours Numerical skills - Occasional Up to 3 Hours Constant Interaction - Frequent 3 to 6 Hours Customer/Patient Contact - Frequent 3 to 6 Hours Multiple Concurrent Tasks - Frequent 3 to 6 Hours
Work Environment
UC Davis is a smoke and tobacco-free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis-owned or leased property, indoors and outdoors, including parking lots and residential space. Must be willing to work variable days (including weekends), hours, and locations as required to meet the business needs of the practice.
Special Requirements – Please contact your recruiter with questions regarding which activities apply by position
This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation, clearance, and functional capacity assessment The duties or functions of this position include the handling of cash (or cash equivalents) This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements
Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.
A Culture of Opportunity and Belonging
At UC Davis, we’re committed to solving life’s most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.
As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan, and our strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status.
To view the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination
Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere #CA-ZM
To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Higher Education Referrals increase your chances of interviewing at UC Davis Health Informatics by 2x Get notified about new PSR 2 - NEUROSURGERY CLINIC jobs in
Sacramento, CA . We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr