ameriCARE Bay Area
Location:
Hybrid (must be able to report to the office and to clients' homes as requested) Reports to:
Senior Manager of Operations Schedule: Weekday evenings:
Required, typically 5:00 PM – 9:00 PM (occasional longer shifts as needed)
Weekends:
Preferred availability from 6:00 AM – 2:00 PM, with flexibility to work later
Must have the ability to cover up to 12-hour shifts when necessary
Position Summary The Operations Supervisor plays a critical role in ensuring smooth, responsive, and compassionate care operations, especially during evenings and weekends. This person will monitor caregiver scheduling, coordinate communication between office staff, employees and clients, manage shift changes, and support recruiting and administrative workflows. Strong communication, scheduling, and problem-solving skills are key to success in this role. This is an hourly nonexempt role following the California labor laws of a Personal Attendant. This includes overtime will occur after 9 hours in a workday and 45 hours in a workweek. No meal periods are required and instead, the employee is paid for the entire length of their shift. Key Responsibilities Scheduling & Staffing Coordinate ongoing caregiver schedules using Care QB, WellSky, and other platforms
Proactively manage callouts, shift changes, and urgent scheduling needs
Clearly communicate staffing updates to caregivers and internal teams
Provide direct care to clients in the event of a callout or when serving as replacement coverage during a scheduled coverage window.
Provide direct care to their assigned clients
Time & Attendance Monitor caregiver attendance and punctuality
Update and manage WellSky scheduling and internal Excel sheets
Track and report attendance issues (e.g., tardiness, callouts, shift refusals)
Communication &
Documentation Respond promptly to messages via Care QB, LeadFlip, Slack, and email
Maintain clear, timely communication with caregivers, clients, and internal teams
Prepare daily end-of-shift handovers with relevant updates
Document incidents and follow internal escalation protocols
Updating WellSky client profiles with caregiver preferences
Updating Care QB profiles with current caregiver availability, skills, and other relevant information
Administrative Support Perform clerical tasks and general admin support as needed
Conduct and/or support 1st and 2
nd
round interviews
Perform other duties as assigned
Requirements Current Registration as a Home Care Aide in California or equivalent (CNA license or HHA registration). The employee is responsible for renewal on the Registry every two years. Obtain a criminal record clearance and obtain and maintain the required credentials. These credentials include a current TB test and a CPR/AED & First Aid certification. The employee is responsible for the renewal of these as needed.
Complete the required initial orientation and training and annual training.
Demonstrated ability to effectively communicate and interact with clients, families, coworkers, and all supervisors.
Ability to accurately follow and process written and verbal instructions
Report on the personal care needs of the client, on changes in the client’s condition, and on any observed problems that affect the client.
Skills to work with any of our clients, including those requiring a Hoyer lift
Valid driver’s license and reliable transportation
Must be able to work evenings and weekends and flex into longer shifts as needed
Must be able to work in the office as requested
Strong written and verbal communication skills
Ability to work independently and problem-solve under pressure
Comfortable with technology and learning new systems (Care QB, WellSky, Slack, Excel)
Physical Demands This position requires the physical ability to safely perform caregiving duties, including but not limited to: Lifting and transferring clients
with or without assistive equipment (e.g., gait belt, Hoyer lift)
Supporting client mobility
, including repositioning, ambulation assistance, and helping with standing or sitting
Standing and walking
for extended periods of time during shifts
Bending, kneeling, reaching, and stooping
as needed for client care and household tasks
Occasional pushing or pulling
of wheelchairs, walkers, or equipment
Employees must be able to perform these tasks safely and effectively to ensure the well-being of the clients in their care. Preferred Qualifications CNA License
Experience supervising or training caregivers
Familiarity with caregiver staffing platforms and HIPAA-compliant communications
Familiarity with stoma bags, urinal bags, and colostomy bags
Experience working with Parkinson’s, Stroke, ALS/MS, TBI, and memory-care
Fluent or conversational Spanish (bonus)
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Hybrid (must be able to report to the office and to clients' homes as requested) Reports to:
Senior Manager of Operations Schedule: Weekday evenings:
Required, typically 5:00 PM – 9:00 PM (occasional longer shifts as needed)
Weekends:
Preferred availability from 6:00 AM – 2:00 PM, with flexibility to work later
Must have the ability to cover up to 12-hour shifts when necessary
Position Summary The Operations Supervisor plays a critical role in ensuring smooth, responsive, and compassionate care operations, especially during evenings and weekends. This person will monitor caregiver scheduling, coordinate communication between office staff, employees and clients, manage shift changes, and support recruiting and administrative workflows. Strong communication, scheduling, and problem-solving skills are key to success in this role. This is an hourly nonexempt role following the California labor laws of a Personal Attendant. This includes overtime will occur after 9 hours in a workday and 45 hours in a workweek. No meal periods are required and instead, the employee is paid for the entire length of their shift. Key Responsibilities Scheduling & Staffing Coordinate ongoing caregiver schedules using Care QB, WellSky, and other platforms
Proactively manage callouts, shift changes, and urgent scheduling needs
Clearly communicate staffing updates to caregivers and internal teams
Provide direct care to clients in the event of a callout or when serving as replacement coverage during a scheduled coverage window.
Provide direct care to their assigned clients
Time & Attendance Monitor caregiver attendance and punctuality
Update and manage WellSky scheduling and internal Excel sheets
Track and report attendance issues (e.g., tardiness, callouts, shift refusals)
Communication &
Documentation Respond promptly to messages via Care QB, LeadFlip, Slack, and email
Maintain clear, timely communication with caregivers, clients, and internal teams
Prepare daily end-of-shift handovers with relevant updates
Document incidents and follow internal escalation protocols
Updating WellSky client profiles with caregiver preferences
Updating Care QB profiles with current caregiver availability, skills, and other relevant information
Administrative Support Perform clerical tasks and general admin support as needed
Conduct and/or support 1st and 2
nd
round interviews
Perform other duties as assigned
Requirements Current Registration as a Home Care Aide in California or equivalent (CNA license or HHA registration). The employee is responsible for renewal on the Registry every two years. Obtain a criminal record clearance and obtain and maintain the required credentials. These credentials include a current TB test and a CPR/AED & First Aid certification. The employee is responsible for the renewal of these as needed.
Complete the required initial orientation and training and annual training.
Demonstrated ability to effectively communicate and interact with clients, families, coworkers, and all supervisors.
Ability to accurately follow and process written and verbal instructions
Report on the personal care needs of the client, on changes in the client’s condition, and on any observed problems that affect the client.
Skills to work with any of our clients, including those requiring a Hoyer lift
Valid driver’s license and reliable transportation
Must be able to work evenings and weekends and flex into longer shifts as needed
Must be able to work in the office as requested
Strong written and verbal communication skills
Ability to work independently and problem-solve under pressure
Comfortable with technology and learning new systems (Care QB, WellSky, Slack, Excel)
Physical Demands This position requires the physical ability to safely perform caregiving duties, including but not limited to: Lifting and transferring clients
with or without assistive equipment (e.g., gait belt, Hoyer lift)
Supporting client mobility
, including repositioning, ambulation assistance, and helping with standing or sitting
Standing and walking
for extended periods of time during shifts
Bending, kneeling, reaching, and stooping
as needed for client care and household tasks
Occasional pushing or pulling
of wheelchairs, walkers, or equipment
Employees must be able to perform these tasks safely and effectively to ensure the well-being of the clients in their care. Preferred Qualifications CNA License
Experience supervising or training caregivers
Familiarity with caregiver staffing platforms and HIPAA-compliant communications
Familiarity with stoma bags, urinal bags, and colostomy bags
Experience working with Parkinson’s, Stroke, ALS/MS, TBI, and memory-care
Fluent or conversational Spanish (bonus)
#J-18808-Ljbffr