Salesforce
Overview
Join to apply for the
Senior Director, Forward Deployment Engineering
role at
Salesforce . About Salesforce
Were Salesforce, the Customer Company, inspiring the future of business with AI, data, and CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. We empower you to be a Trailblazer, too driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good, youve come to the right place. About The Role
Were seeking a highly experienced and strategic Senior Director of Forward Deployment Engineering to lead our elite team of Forward Deployment Engineers (FDEs) focusing on Salesforce Revenue Cloud Advanced (RCA) deployments. In this role, you will define the strategy, execution, and continuous improvement of rapid, high-value RCA deployments to deliver immediate customer value and establish a foundation for long-term success. The role requires a leader who is a seasoned expert in complex SaaS and CRM deployments (particularly Salesforce CPQ/Billing/RCA), a skilled people manager, strategic thinker, and exceptional communicator. Youll bridge the gap between technical execution and business impact, driving efficiency and excellence across our customer-facing technical operations. Your Impact Strategic Leadership & Vision Define and execute the strategic vision for the FDE team focused on Salesforce RCA, aligning it with company goals and customer success objectives. Develop and refine FDE engagement models, playbooks, and best practices for rapid, high-value deployments within a defined, short-term scope (e.g., 4-week engagements). Identify opportunities for automation, standardization, and process improvement to scale FDE operations and increase efficiency.
Team Leadership & Development
Recruit, mentor, and develop a high-performing team of FDEs, fostering a culture of technical excellence, customer focus, and continuous learning. Provide expert-level technical guidance, coaching, and escalation support to the FDE team on complex Salesforce RCA configuration, integration, and troubleshooting challenges. Conduct performance reviews, set clear objectives, and manage career paths for team members.
Operational Excellence
Oversee the allocation and prioritization of FDE resources to maximize utilization and impact across customer engagements. Establish and track KPIs and success metrics for FDE engagements, demonstrating clear ROI and areas for improvement. Collaborate with Product Management, Engineering, Professional Services, Sales, and Customer Success teams to ensure seamless customer journeys and effective handoffs. Manage stakeholder expectations regarding FDE scope, deliverables, and timelines.
Technical & Domain Expertise
Maintain deep subject-matter expertise in Salesforce Revenue Cloud Advanced (CPQ, Billing, CLM, Order Management) and related Salesforce clouds. Stay abreast of industry trends, emerging technologies, and best practices in SaaS deployment, CRM, and revenue operations across various industry verticals. Guide the FDE team in addressing unique industry-vertical challenges within RCA deployments.
Customer & Executive Engagement
Act as an executive escalation point for critical customer deployment issues, resolving complex challenges and maintaining strong customer relationships. Articulate the value and impact of FDE services to internal and external stakeholders, including executive leadership.
Qualifications
15+ years of progressive experience in technical leadership roles within SaaS or enterprise software companies, with a strong focus on customer-facing deployment or professional services. Minimum 7+ years of leadership experience managing and mentoring high-performing technical teams (FDEs, Solution Architects, Implementation Consultants). Deep hands-on and architectural expertise with Salesforce Revenue Cloud Advanced (RCA), including extensive experience with Salesforce CPQ and Billing. Certifications (e.g., Salesforce Certified CPQ Specialist, Salesforce Certified Billing Specialist) highly desirable. Proven track record of successfully deploying complex SaaS/CRM solutions for enterprise customers, ideally within various industry verticals. Strong understanding of typical revenue operations processes (quote-to-cash) and the business challenges customers face in this domain. Exceptional communication, presentation, and interpersonal skills, with the ability to influence and collaborate effectively at all levels of an organization (technical and executive). Demonstrated ability to thrive in a fast-paced, high-growth environment, managing multiple priorities and adapting to change.
Work Arrangement
Note: This role is office-flexible, with an expectation to be in-office a minimum of three (3) days per week. Accommodations
If you require assistance due to a disability applying for open positions, please submit a request via this Accommodations Request Form. Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. Salesforce believes in equality for all and strives to create an inclusive workplace free from discrimination. Recruiting, hiring, and promotion decisions are based on merit, qualifications, and business needs. This policy applies to current and prospective employees, regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or others protected by law. Compensation decisions are determined by location, job level, knowledge, skills, and experience. Salesforce offers a range of benefits, including time off, medical, dental, vision, mental health support, parental leave, life and disability insurance, 401(k), and an employee stock purchase program. Compensation
For Washington-based roles, the base salary range is $207,100 to $315,900. For California-based roles, the base salary range is $225,200 to $343,400. For Illinois-based roles, the base salary range is $207,100 to $315,900.
Job Details
Seniority level: Not Applicable Employment type: Full-time Job function: Management Industries: Software Development, IT Services and IT Consulting, Technology, Information and Internet
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Join to apply for the
Senior Director, Forward Deployment Engineering
role at
Salesforce . About Salesforce
Were Salesforce, the Customer Company, inspiring the future of business with AI, data, and CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. We empower you to be a Trailblazer, too driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good, youve come to the right place. About The Role
Were seeking a highly experienced and strategic Senior Director of Forward Deployment Engineering to lead our elite team of Forward Deployment Engineers (FDEs) focusing on Salesforce Revenue Cloud Advanced (RCA) deployments. In this role, you will define the strategy, execution, and continuous improvement of rapid, high-value RCA deployments to deliver immediate customer value and establish a foundation for long-term success. The role requires a leader who is a seasoned expert in complex SaaS and CRM deployments (particularly Salesforce CPQ/Billing/RCA), a skilled people manager, strategic thinker, and exceptional communicator. Youll bridge the gap between technical execution and business impact, driving efficiency and excellence across our customer-facing technical operations. Your Impact Strategic Leadership & Vision Define and execute the strategic vision for the FDE team focused on Salesforce RCA, aligning it with company goals and customer success objectives. Develop and refine FDE engagement models, playbooks, and best practices for rapid, high-value deployments within a defined, short-term scope (e.g., 4-week engagements). Identify opportunities for automation, standardization, and process improvement to scale FDE operations and increase efficiency.
Team Leadership & Development
Recruit, mentor, and develop a high-performing team of FDEs, fostering a culture of technical excellence, customer focus, and continuous learning. Provide expert-level technical guidance, coaching, and escalation support to the FDE team on complex Salesforce RCA configuration, integration, and troubleshooting challenges. Conduct performance reviews, set clear objectives, and manage career paths for team members.
Operational Excellence
Oversee the allocation and prioritization of FDE resources to maximize utilization and impact across customer engagements. Establish and track KPIs and success metrics for FDE engagements, demonstrating clear ROI and areas for improvement. Collaborate with Product Management, Engineering, Professional Services, Sales, and Customer Success teams to ensure seamless customer journeys and effective handoffs. Manage stakeholder expectations regarding FDE scope, deliverables, and timelines.
Technical & Domain Expertise
Maintain deep subject-matter expertise in Salesforce Revenue Cloud Advanced (CPQ, Billing, CLM, Order Management) and related Salesforce clouds. Stay abreast of industry trends, emerging technologies, and best practices in SaaS deployment, CRM, and revenue operations across various industry verticals. Guide the FDE team in addressing unique industry-vertical challenges within RCA deployments.
Customer & Executive Engagement
Act as an executive escalation point for critical customer deployment issues, resolving complex challenges and maintaining strong customer relationships. Articulate the value and impact of FDE services to internal and external stakeholders, including executive leadership.
Qualifications
15+ years of progressive experience in technical leadership roles within SaaS or enterprise software companies, with a strong focus on customer-facing deployment or professional services. Minimum 7+ years of leadership experience managing and mentoring high-performing technical teams (FDEs, Solution Architects, Implementation Consultants). Deep hands-on and architectural expertise with Salesforce Revenue Cloud Advanced (RCA), including extensive experience with Salesforce CPQ and Billing. Certifications (e.g., Salesforce Certified CPQ Specialist, Salesforce Certified Billing Specialist) highly desirable. Proven track record of successfully deploying complex SaaS/CRM solutions for enterprise customers, ideally within various industry verticals. Strong understanding of typical revenue operations processes (quote-to-cash) and the business challenges customers face in this domain. Exceptional communication, presentation, and interpersonal skills, with the ability to influence and collaborate effectively at all levels of an organization (technical and executive). Demonstrated ability to thrive in a fast-paced, high-growth environment, managing multiple priorities and adapting to change.
Work Arrangement
Note: This role is office-flexible, with an expectation to be in-office a minimum of three (3) days per week. Accommodations
If you require assistance due to a disability applying for open positions, please submit a request via this Accommodations Request Form. Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. Salesforce believes in equality for all and strives to create an inclusive workplace free from discrimination. Recruiting, hiring, and promotion decisions are based on merit, qualifications, and business needs. This policy applies to current and prospective employees, regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or others protected by law. Compensation decisions are determined by location, job level, knowledge, skills, and experience. Salesforce offers a range of benefits, including time off, medical, dental, vision, mental health support, parental leave, life and disability insurance, 401(k), and an employee stock purchase program. Compensation
For Washington-based roles, the base salary range is $207,100 to $315,900. For California-based roles, the base salary range is $225,200 to $343,400. For Illinois-based roles, the base salary range is $207,100 to $315,900.
Job Details
Seniority level: Not Applicable Employment type: Full-time Job function: Management Industries: Software Development, IT Services and IT Consulting, Technology, Information and Internet
#J-18808-Ljbffr