Social Finance Ltd
Senior ServiceNow Systems Administrator
Social Finance Ltd, San Francisco, California, United States, 94199
Overview
Shape a brighter financial future with us. Together with our members, were changing the way people think about and interact with personal finance. Were a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and were at the forefront. Were proud to come to work every day knowing that what we do has a direct impact on peoples lives, with our core values guiding us every step of the way.
Join us to invest in yourself, your career, and the financial world. This is a hybrid role working from a San Francisco office The role
We are seeking a Senior ServiceNow Systems Administrator with expertise in GRC (Governance, Risk, and Compliance) / IRM (Integrated Risk Management) to join our team. The ideal candidate will be responsible for the configuration, administration, and maintenance of the ServiceNow platform, with a primary focus on the GRC/IRM module. This role requires strong analytical skills, problem-solving abilities, and the capability to work in a collaborative environment. What youll do
Administer and maintain the ServiceNow platform, ensuring optimal performance and reliability Configure and customize the GRC/IRM module, including Policy and Compliance Management, Risk Management, Audit Management, and Vendor Risk Management Work with stakeholders to gather requirements and translate them into ServiceNow solutions Develop, configure, and support workflows, business rules, UI policies, ACLs, and notifications in ServiceNow Troubleshoot and resolve technical issues related to the platform Ensure that ServiceNow configurations adhere to security best practices and regulatory compliance requirements (e.g., GDPR, HIPAA) Perform upgrades, patches, and regular maintenance tasks for ServiceNow Create and maintain technical documentation, user guides, and training materials Provide end-user support and training as needed Administer user roles, access controls, and security within the GRC module Communicate proactively with key stakeholders, providing transparent updates on progress, challenges, and opportunities to ensure full alignment Take on additional responsibilities as needed to support organizational goals and operational needs What youll need
Bachelor's degree in Computer Science, Information Technology, or related field 3+ years of experience in ServiceNow administration, with a focus on the GRC/IRM module Strong knowledge of ServiceNow platform capabilities, architecture, and best practices Experience with ServiceNow GRC/IRM workflows, policy management, risk management, and compliance tracking Experience with ServiceNow integration techniques (e.g., REST, SOAP, MID Server, web services) Experience with all the ServiceNow modules Familiarity with ServiceNow reporting, dashboard creation, and data analytics Strong analytical and problem-solving skills Excellent communication and collaboration abilities Nice to have
ServiceNow GRC/IRM Certification ServiceNow Certified System Administrator ITIL V4 Certification Compensation and Benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidates experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our
Benefits at SoFi
page! Pay range: $86,400.00 - $162,000.00 Payment frequency: Annual This role is also eligible for a bonus and competitive benefits. More information about our employee benefits can be found in the link above. SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. Company statements
The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees
If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles. Terms and Conditions Apply. SOFI RESERVES THE RIGHT TO MODIFY OR DISCONTINUE PRODUCTS AND BENEFITS AT ANY TIME WITHOUT NOTICE. To qualify, a borrower must be a U.S. citizen or other eligible status and meet SoFi's underwriting requirements. Not all borrowers receive the lowest rate. Lowest rates reserved for the most creditworthy borrowers. If approved, your actual rate will be within the range of rates listed above and will depend on a variety of factors, including term of loan, evaluation of your creditworthiness, years of professional experience, income, and a variety of other factors. Rates and Terms are subject to change at anytime without notice and are subject to state restrictions. SoFi refinance loans are private loans and do not have the same repayment options that the federal loan program offers, or may become available, such as Income Based Repayment or Income Contingent Repayment or PAYE. Licensed by the Department of Financial Protection and Innovation under the California Financing Law License No. 6054612. SoFi loans are originated by SoFi Lending Corp. or an affiliate, NMLS # 696891. (www.nmlsconsumeraccess.org) To check the rates and terms you qualify for, SoFi conducts a soft credit pull that will not affect your credit score. However, if you choose a product and continue your application, we will request your full credit report from one or more consumer reporting agencies, which is considered a hard credit pull and may affect your credit. #J-18808-Ljbffr
Shape a brighter financial future with us. Together with our members, were changing the way people think about and interact with personal finance. Were a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and were at the forefront. Were proud to come to work every day knowing that what we do has a direct impact on peoples lives, with our core values guiding us every step of the way.
Join us to invest in yourself, your career, and the financial world. This is a hybrid role working from a San Francisco office The role
We are seeking a Senior ServiceNow Systems Administrator with expertise in GRC (Governance, Risk, and Compliance) / IRM (Integrated Risk Management) to join our team. The ideal candidate will be responsible for the configuration, administration, and maintenance of the ServiceNow platform, with a primary focus on the GRC/IRM module. This role requires strong analytical skills, problem-solving abilities, and the capability to work in a collaborative environment. What youll do
Administer and maintain the ServiceNow platform, ensuring optimal performance and reliability Configure and customize the GRC/IRM module, including Policy and Compliance Management, Risk Management, Audit Management, and Vendor Risk Management Work with stakeholders to gather requirements and translate them into ServiceNow solutions Develop, configure, and support workflows, business rules, UI policies, ACLs, and notifications in ServiceNow Troubleshoot and resolve technical issues related to the platform Ensure that ServiceNow configurations adhere to security best practices and regulatory compliance requirements (e.g., GDPR, HIPAA) Perform upgrades, patches, and regular maintenance tasks for ServiceNow Create and maintain technical documentation, user guides, and training materials Provide end-user support and training as needed Administer user roles, access controls, and security within the GRC module Communicate proactively with key stakeholders, providing transparent updates on progress, challenges, and opportunities to ensure full alignment Take on additional responsibilities as needed to support organizational goals and operational needs What youll need
Bachelor's degree in Computer Science, Information Technology, or related field 3+ years of experience in ServiceNow administration, with a focus on the GRC/IRM module Strong knowledge of ServiceNow platform capabilities, architecture, and best practices Experience with ServiceNow GRC/IRM workflows, policy management, risk management, and compliance tracking Experience with ServiceNow integration techniques (e.g., REST, SOAP, MID Server, web services) Experience with all the ServiceNow modules Familiarity with ServiceNow reporting, dashboard creation, and data analytics Strong analytical and problem-solving skills Excellent communication and collaboration abilities Nice to have
ServiceNow GRC/IRM Certification ServiceNow Certified System Administrator ITIL V4 Certification Compensation and Benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidates experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our
Benefits at SoFi
page! Pay range: $86,400.00 - $162,000.00 Payment frequency: Annual This role is also eligible for a bonus and competitive benefits. More information about our employee benefits can be found in the link above. SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. Company statements
The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees
If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles. Terms and Conditions Apply. SOFI RESERVES THE RIGHT TO MODIFY OR DISCONTINUE PRODUCTS AND BENEFITS AT ANY TIME WITHOUT NOTICE. To qualify, a borrower must be a U.S. citizen or other eligible status and meet SoFi's underwriting requirements. Not all borrowers receive the lowest rate. Lowest rates reserved for the most creditworthy borrowers. If approved, your actual rate will be within the range of rates listed above and will depend on a variety of factors, including term of loan, evaluation of your creditworthiness, years of professional experience, income, and a variety of other factors. Rates and Terms are subject to change at anytime without notice and are subject to state restrictions. SoFi refinance loans are private loans and do not have the same repayment options that the federal loan program offers, or may become available, such as Income Based Repayment or Income Contingent Repayment or PAYE. Licensed by the Department of Financial Protection and Innovation under the California Financing Law License No. 6054612. SoFi loans are originated by SoFi Lending Corp. or an affiliate, NMLS # 696891. (www.nmlsconsumeraccess.org) To check the rates and terms you qualify for, SoFi conducts a soft credit pull that will not affect your credit score. However, if you choose a product and continue your application, we will request your full credit report from one or more consumer reporting agencies, which is considered a hard credit pull and may affect your credit. #J-18808-Ljbffr