NYC Department of Environmental Protection (NYC DEP)
Service Termination Unit, Director
NYC Department of Environmental Protection (NYC DEP), New York, New York, us, 10261
Overview
Service Termination Unit, Director
role at
NYC Department of Environmental Protection (NYC DEP) .
Note: Only those serving in the permanent civil service title of Administrative Staff Analyst will be considered.
About the Bureau The NYC DEP enriches the environment and protects public health by providing 1.1 billion gallons of high-quality drinking water, managing wastewater and stormwater and reducing air, noise, and hazardous materials pollution. DEP is the largest combined municipal water and wastewater utility in the country with nearly 6,000 employees. DEP’s water supply system is comprised of 19 reservoirs and 3 controlled lakes throughout the system’s 2,000 square mile watershed that extends 125 miles north and west of the City.
The Bureau of Customer Services (BCS) oversees the production and collection of water and sewer bills along with all the work required to maintain our citywide network of meters and meter reading devices. BCS serves approximately 836,000 customers and generates about $3.5 billion of revenue annually.
Responsibilities
Under the direction of the Director, Collections Unit, plan, coordinate, and execute the service termination process.
Assist the Collections Unit Director in planning, coordinating, and executing the service termination process.
Pertinent liaison with the Management Analysis Unit and the Field Operations staff as it relates to the service termination process.
Direct supervision of at least 3 Collections Unit staff and ensure adherence to agency and bureau policies and procedures.
Become familiar with the Water Board Rate Schedule, the Service Termination SOP, and all applicable rules and regulations.
Define and communicate customer service standards; ensure resources and tools are available for quality customer service delivery; liaise with bureau management to support strategies and disseminate information; evaluate staff performance and address training and coaching needs.
Preferred Skills
Excellent customer service skills
Strong interpersonal and listening skills
Proficiency with MS Office, especially Excel, Outlook, and Word
Proficiency with UMAX Back and Front Office
Environment and Physical Requirements Prolonged sitting, extensive typing and data entry work, and working on a computer for long periods of time.
Minimum Qualifications
A master’s degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. Eighteen months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or
A bachelor’s degree from an accredited college and four years of professional experience in the areas described above, including the 18 months of executive, managerial, administrative or supervisory experience, as described above.
Additional Information
This position is subject to OMB approval.
To Apply: click the "Apply Now" button.
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon legally protected status or protected characteristic.
Hours and Shift: 35-hour week
Location: Lefrak, 5917 Junction Blvd., 13th Floor, Flushing, NY 11373
Recruitment Contact: Grace Pigott; Recruitment Email: recruit@dep.nyc.gov
Administrative Staff Analyst ( - 1002A)
55-a Program: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate you would like to be considered for the 55-a Program at the top of your resume and cover letter.
Public Service Loan Forgiveness: You may be eligible for federal loan forgiveness programs. For information, visit studentaid.gov/pslf/.
Residency Requirement: NYC residency is generally required within 90 days of appointment; discuss any exceptions with the agency at interview.
Salary: $84,451.00 – $113,550.00
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role at
NYC Department of Environmental Protection (NYC DEP) .
Note: Only those serving in the permanent civil service title of Administrative Staff Analyst will be considered.
About the Bureau The NYC DEP enriches the environment and protects public health by providing 1.1 billion gallons of high-quality drinking water, managing wastewater and stormwater and reducing air, noise, and hazardous materials pollution. DEP is the largest combined municipal water and wastewater utility in the country with nearly 6,000 employees. DEP’s water supply system is comprised of 19 reservoirs and 3 controlled lakes throughout the system’s 2,000 square mile watershed that extends 125 miles north and west of the City.
The Bureau of Customer Services (BCS) oversees the production and collection of water and sewer bills along with all the work required to maintain our citywide network of meters and meter reading devices. BCS serves approximately 836,000 customers and generates about $3.5 billion of revenue annually.
Responsibilities
Under the direction of the Director, Collections Unit, plan, coordinate, and execute the service termination process.
Assist the Collections Unit Director in planning, coordinating, and executing the service termination process.
Pertinent liaison with the Management Analysis Unit and the Field Operations staff as it relates to the service termination process.
Direct supervision of at least 3 Collections Unit staff and ensure adherence to agency and bureau policies and procedures.
Become familiar with the Water Board Rate Schedule, the Service Termination SOP, and all applicable rules and regulations.
Define and communicate customer service standards; ensure resources and tools are available for quality customer service delivery; liaise with bureau management to support strategies and disseminate information; evaluate staff performance and address training and coaching needs.
Preferred Skills
Excellent customer service skills
Strong interpersonal and listening skills
Proficiency with MS Office, especially Excel, Outlook, and Word
Proficiency with UMAX Back and Front Office
Environment and Physical Requirements Prolonged sitting, extensive typing and data entry work, and working on a computer for long periods of time.
Minimum Qualifications
A master’s degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. Eighteen months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or
A bachelor’s degree from an accredited college and four years of professional experience in the areas described above, including the 18 months of executive, managerial, administrative or supervisory experience, as described above.
Additional Information
This position is subject to OMB approval.
To Apply: click the "Apply Now" button.
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon legally protected status or protected characteristic.
Hours and Shift: 35-hour week
Location: Lefrak, 5917 Junction Blvd., 13th Floor, Flushing, NY 11373
Recruitment Contact: Grace Pigott; Recruitment Email: recruit@dep.nyc.gov
Administrative Staff Analyst ( - 1002A)
55-a Program: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate you would like to be considered for the 55-a Program at the top of your resume and cover letter.
Public Service Loan Forgiveness: You may be eligible for federal loan forgiveness programs. For information, visit studentaid.gov/pslf/.
Residency Requirement: NYC residency is generally required within 90 days of appointment; discuss any exceptions with the agency at interview.
Salary: $84,451.00 – $113,550.00
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