Interface
Overview
interface.ai is the industry's-leading specialized AI provider for banks and credit unions, serving over 100 financial institutions. The company's integrated AI platform offers a unified banking experience through voice, chat, and employee-assisting solutions, enhanced by proprietary Generative AI. Our mission is to transform the banking experience so every consumer enjoys hyper-personalized, secure, and seamless interactions, while improving operational efficiencies and driving revenue growth. interface.ai offers pre-trained, domain-specific AI solutions that are easy to integrate, scale, and manage, both in-branch and online. Combining this with deep industry expertise, interface.ai is the AI solution for banks and credit unions that want to deliver exceptional experiences and stay at the forefront of AI innovation. Orbit
Orbit
is our intelligent chat interface platform designed to streamline banking through conversational, contextual, and self-directed digital interactions. It includes multiple key products: Smart Transactions
Handle end-to-end transactional banking flows Smart Discovery
Respond to informational queries using dynamic knowledge Smart Conversions
Guide users through onboarding, application, and decisioning workflows
Together, these components form the core of a fully conversational banking experience. As
Principal Product Manager Orbit , youll lead the strategy, roadmap, and execution across this product suite, defining how millions of users engage with their financial institutions - conversationally. Key Responsibilities
This role offers end-to-end product leadershipfrom zero-to-one feature design to scaled rollouts across complex enterprise clients. Own the strategy and roadmap across Orbit's core products: Smart Transactions, Smart Discovery, and Smart Conversions. Align these experiences into a unified conversational interface that handles task completion, knowledge retrieval, and action-oriented workflows. Build chat-native features that manage multi-turn flows, retain context, and guide users through personalized outcomes. Own the conversational frameworks that determine how intents, memory, automation, and escalation are orchestrated in-product.
What Success Looks Like
In your first 612 months, you will: Launch the re-imagined and unified conversational flows across Orbit's chat modules that simplify banking tasks and improve self-service outcomes. Increase customer satisfaction, transaction completion, and knowledge accuracy through product-led AI tuning. Enable GTM teams to showcase Orbits capabilities across customer segments and drive adoption. Deliver improvements to onboarding, workflow customization, and in-chat escalation that measurably reduce implementation time and increase usage.
Qualifications
Required 46 years of experience in product management, with direct ownership of live customer-facing platforms. Proven experience building B2C products with high user interaction and delivering measurable results Background in software engineering, ML, or systems architecture, and fluency in technical conversations with engineering and research teams Experience working on chat interfaces, guided workflows, or knowledge search/retrieval products. Prior success in enterprise software, SaaS, or regulated verticalsideally in fintech, healthtech, or productivity tools. Demonstrated ability to lead product strategy while executing fast-paced, high-quality delivery. Skill in using prompt engineering techniques to enhance productivity, drive efficiency, and decision-making with generative AI tools.
Preferred Experience with configuration-first product design, PLG growth loops, or platform-level APIs. Familiarity with customer onboarding journeys, dynamic workflows, or agentic AI platforms Knowledge of conversational UI best practices, privacy-sensitive product constraints, and customization for vertical-specific requirements.
Why You Should Consider This Role
Own a full-stack AI chat platform
that serves as the digital front door for hundreds of financial institutions. Design experiences used daily
by millions of consumers who expect clarity, trust, and real-time value from their banks. Work across multiple AI-powered products
each with their own UX surface, internal logic, and growth levers. Be a force multiplier for the business
: Orbit isn't just chatits discovery, transaction, onboarding, and support rolled into one platform.
Join a high-growth team that values autonomy, curiosity, technical depth, and customer empathy. Compensation Compensation is expected to be between $180,000 - $210,000. Position has a bonus and Stock component. Exact compensation may vary based on skills and location. Health: medical, dental, and vision insurance and wellbeing resources and programs Time away: Public holidays and discretionary PTO package for flexible days off with manager approval Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability Family: parental leave, maternity support, fertility services Development: Access to internal professional development resources. Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts
Equal Employment Opportunity
At interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We do not discriminate on the basis of any protected status. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible. #J-18808-Ljbffr
interface.ai is the industry's-leading specialized AI provider for banks and credit unions, serving over 100 financial institutions. The company's integrated AI platform offers a unified banking experience through voice, chat, and employee-assisting solutions, enhanced by proprietary Generative AI. Our mission is to transform the banking experience so every consumer enjoys hyper-personalized, secure, and seamless interactions, while improving operational efficiencies and driving revenue growth. interface.ai offers pre-trained, domain-specific AI solutions that are easy to integrate, scale, and manage, both in-branch and online. Combining this with deep industry expertise, interface.ai is the AI solution for banks and credit unions that want to deliver exceptional experiences and stay at the forefront of AI innovation. Orbit
Orbit
is our intelligent chat interface platform designed to streamline banking through conversational, contextual, and self-directed digital interactions. It includes multiple key products: Smart Transactions
Handle end-to-end transactional banking flows Smart Discovery
Respond to informational queries using dynamic knowledge Smart Conversions
Guide users through onboarding, application, and decisioning workflows
Together, these components form the core of a fully conversational banking experience. As
Principal Product Manager Orbit , youll lead the strategy, roadmap, and execution across this product suite, defining how millions of users engage with their financial institutions - conversationally. Key Responsibilities
This role offers end-to-end product leadershipfrom zero-to-one feature design to scaled rollouts across complex enterprise clients. Own the strategy and roadmap across Orbit's core products: Smart Transactions, Smart Discovery, and Smart Conversions. Align these experiences into a unified conversational interface that handles task completion, knowledge retrieval, and action-oriented workflows. Build chat-native features that manage multi-turn flows, retain context, and guide users through personalized outcomes. Own the conversational frameworks that determine how intents, memory, automation, and escalation are orchestrated in-product.
What Success Looks Like
In your first 612 months, you will: Launch the re-imagined and unified conversational flows across Orbit's chat modules that simplify banking tasks and improve self-service outcomes. Increase customer satisfaction, transaction completion, and knowledge accuracy through product-led AI tuning. Enable GTM teams to showcase Orbits capabilities across customer segments and drive adoption. Deliver improvements to onboarding, workflow customization, and in-chat escalation that measurably reduce implementation time and increase usage.
Qualifications
Required 46 years of experience in product management, with direct ownership of live customer-facing platforms. Proven experience building B2C products with high user interaction and delivering measurable results Background in software engineering, ML, or systems architecture, and fluency in technical conversations with engineering and research teams Experience working on chat interfaces, guided workflows, or knowledge search/retrieval products. Prior success in enterprise software, SaaS, or regulated verticalsideally in fintech, healthtech, or productivity tools. Demonstrated ability to lead product strategy while executing fast-paced, high-quality delivery. Skill in using prompt engineering techniques to enhance productivity, drive efficiency, and decision-making with generative AI tools.
Preferred Experience with configuration-first product design, PLG growth loops, or platform-level APIs. Familiarity with customer onboarding journeys, dynamic workflows, or agentic AI platforms Knowledge of conversational UI best practices, privacy-sensitive product constraints, and customization for vertical-specific requirements.
Why You Should Consider This Role
Own a full-stack AI chat platform
that serves as the digital front door for hundreds of financial institutions. Design experiences used daily
by millions of consumers who expect clarity, trust, and real-time value from their banks. Work across multiple AI-powered products
each with their own UX surface, internal logic, and growth levers. Be a force multiplier for the business
: Orbit isn't just chatits discovery, transaction, onboarding, and support rolled into one platform.
Join a high-growth team that values autonomy, curiosity, technical depth, and customer empathy. Compensation Compensation is expected to be between $180,000 - $210,000. Position has a bonus and Stock component. Exact compensation may vary based on skills and location. Health: medical, dental, and vision insurance and wellbeing resources and programs Time away: Public holidays and discretionary PTO package for flexible days off with manager approval Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability Family: parental leave, maternity support, fertility services Development: Access to internal professional development resources. Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts
Equal Employment Opportunity
At interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We do not discriminate on the basis of any protected status. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible. #J-18808-Ljbffr