French American International School
Database Administrator and Support Specialist
French American International School, San Francisco, California, United States, 94199
Overview
The International School of San Francisco is seeking a dynamic and collaborative Database Administrator and Support Specialist to join our community. The Database Administrator holds primary responsibility for the core functionality of our Student Information System, Blackbaud, ensuring data security and integrity, configuring the system for use by all constituencies, and leading the integration of the SIS with other systems. The Database Administrator optimizes functionality and troubleshoots issues with the SIS, and when needed provides end-user support in a professional and timely manner. This position is also responsible for a range of additional account and database functions across the school including Google Workspace accounts and student and faculty/staff software tools. Reporting to the Director of Education and Information Technology, the Database Administrator and Support Specialist takes a proactive role in identifying innovative technological approaches to address user needs and creates a supportive, service-oriented environment. This position is an integral member of the tech team, collaborating actively with colleagues to ensure user-friendly, efficient, cost-effective software and hardware solutions across the school.
Responsibilities
Manage and support users in the configuration of Blackbaud Student Information (SIS) and Financial products including integration with other systems
Manage and troubleshoot Google Workspace settings, accounts, and devices
Maintain documentation of procedures and practices for the Blackbaud SIS, Google Workspace, and other core tools
Support users with networked copier/printer connectivity setups and issues
Provide support for MacOS and Windows client software and related programs and install, configure, and maintain software, hardware, and related peripherals
Support and configure Apple devices with the JAMF Mobile Device Management System
Respond to help desk requests in a timely and professional manner
Troubleshoot and document IT issues
Maintain hardware / software inventory and software licensing compliance
Provide backup AV support in conjunction with other department staff (Projectors, Apple TV, DVD players, Zoom TV Neat Bar and peripherals). Provide backup AV support at school functions as needed
Stay current on developments in software tools for schools and workplaces and suggest innovative, cost-effective solutions to user needs
Other projects/tasks as assigned
Qualifications
Blackbaud SIS configuration and management experience
Working knowledge and experience with device management, hardware, and software setup, repair, and troubleshooting in an Apple (MacOS & iOS) environment
Basic understanding of Windows OS and familiarity with Google Drive/Docs
Excellent written and oral communication skills, customer service, time management, interpersonal and organizational skills
Self-motivated
Comfort with multi-tasking; able to effectively prioritize and execute tasks in a fast-paced environment
Excellent problem solving and critical thinking skills; keen attention to detail
Ability to interact with individuals with a range of technological expertise in a calm, courteous, and professional manner
Ability to work independently and as part of a team in a diverse, fast-paced, multilingual educational environment
Growth-oriented, curious, innovative, and practical
Physically capable of lifting 50 lbs, climbing ladders, and crawling under desks.
This is a full-time, in-person, year-round position reporting to the Director of Education and Information Technology. Salary Range for this position is equivalent to $90,000-$120,000 depending on experience and education
Benefits
Medical, Dental, Vision
403B 5% match after 2 years of service
Commuter Benefits
Long Term Disability
2 Personal days
10 Sick days
Paid holidays
2 paid weeks off during Winter Break and 2 paid days off during each of three school break weeks (Oct, February, April)
2 weeks vacation to start and 2 personal days in addition to other listed days off
Significant access to professional development
Equal Employment Opportunity Policy The International School of San Francisco is committed to providing an open, fair, inclusive, non-discriminatory environment for all individuals across differences of race, religion, sexual orientation, gender identity, national origin, socio-economic status, ethnicity, age, physical ability, or medical condition. We seek to increase the presence, representation, and inclusion of U.S. historically under-represented people of color, international, bilingual, and bicultural students, faculty, and staff; and, to provide an environment that will attract and retain individuals identified as lesbian, gay, bisexual, transgender, queer, questioning and intersex (LGBTQQI).
#J-18808-Ljbffr
Responsibilities
Manage and support users in the configuration of Blackbaud Student Information (SIS) and Financial products including integration with other systems
Manage and troubleshoot Google Workspace settings, accounts, and devices
Maintain documentation of procedures and practices for the Blackbaud SIS, Google Workspace, and other core tools
Support users with networked copier/printer connectivity setups and issues
Provide support for MacOS and Windows client software and related programs and install, configure, and maintain software, hardware, and related peripherals
Support and configure Apple devices with the JAMF Mobile Device Management System
Respond to help desk requests in a timely and professional manner
Troubleshoot and document IT issues
Maintain hardware / software inventory and software licensing compliance
Provide backup AV support in conjunction with other department staff (Projectors, Apple TV, DVD players, Zoom TV Neat Bar and peripherals). Provide backup AV support at school functions as needed
Stay current on developments in software tools for schools and workplaces and suggest innovative, cost-effective solutions to user needs
Other projects/tasks as assigned
Qualifications
Blackbaud SIS configuration and management experience
Working knowledge and experience with device management, hardware, and software setup, repair, and troubleshooting in an Apple (MacOS & iOS) environment
Basic understanding of Windows OS and familiarity with Google Drive/Docs
Excellent written and oral communication skills, customer service, time management, interpersonal and organizational skills
Self-motivated
Comfort with multi-tasking; able to effectively prioritize and execute tasks in a fast-paced environment
Excellent problem solving and critical thinking skills; keen attention to detail
Ability to interact with individuals with a range of technological expertise in a calm, courteous, and professional manner
Ability to work independently and as part of a team in a diverse, fast-paced, multilingual educational environment
Growth-oriented, curious, innovative, and practical
Physically capable of lifting 50 lbs, climbing ladders, and crawling under desks.
This is a full-time, in-person, year-round position reporting to the Director of Education and Information Technology. Salary Range for this position is equivalent to $90,000-$120,000 depending on experience and education
Benefits
Medical, Dental, Vision
403B 5% match after 2 years of service
Commuter Benefits
Long Term Disability
2 Personal days
10 Sick days
Paid holidays
2 paid weeks off during Winter Break and 2 paid days off during each of three school break weeks (Oct, February, April)
2 weeks vacation to start and 2 personal days in addition to other listed days off
Significant access to professional development
Equal Employment Opportunity Policy The International School of San Francisco is committed to providing an open, fair, inclusive, non-discriminatory environment for all individuals across differences of race, religion, sexual orientation, gender identity, national origin, socio-economic status, ethnicity, age, physical ability, or medical condition. We seek to increase the presence, representation, and inclusion of U.S. historically under-represented people of color, international, bilingual, and bicultural students, faculty, and staff; and, to provide an environment that will attract and retain individuals identified as lesbian, gay, bisexual, transgender, queer, questioning and intersex (LGBTQQI).
#J-18808-Ljbffr