Extension Health
We’re seeking a strategic and execution-oriented
Director of Operations
to oversee the daily operations of our membership program and concierge medical services. This leader will be responsible for building and managing a best-in-class patient experience while ensuring operational excellence across clinical and non-clinical teams. The ideal candidate is a proven operator in
high touch, concierge type settings
and must have experience managing teams of up to 20 people in operationally intensive environments, particularly in
luxury hospitality or high-touch wellness services . A background in healthcare is a bonus, but not a must. Key Responsibilities Lead and manage all day-to-day operations across membership and concierge services Oversee cross-functional teams, including a Senior Operations Manager, patient services, clinical operations, support staff, membership relations and client success Partner with clinical leadership to streamline care delivery and elevate the patient experience Design and implement scalable systems, SOPs, and processes to improve efficiency and quality Track KPIs across patient satisfaction, team performance, and operational benchmarks Own scheduling, service coordination, and white-glove logistics for high-net-worth clientele Lead hiring, training, and performance management for non-clinical teams Develop and manage operational budgets and vendor relationships Serve as the key operational liaison between the executive team, clinical providers, and front-of-house staff Qualifications 7+ years of operational leadership experience, ideally in concierge healthcare, boutique medicine, or luxury hospitality Experience overseeing teams of 10–20+ across multiple functions Strong background in building operational infrastructure and scaling service businesses Deep understanding of high-end service standards for HNW clients Healthcare or wellness industry experience strongly preferred Highly organized, systems-minded, and solution-oriented Strong leadership, communication, and cross-functional collaboration skills Performance Bonus:
Up to 20% Health, dental, and vision benefits Membership perks and longevity testing/treatments PTO, sick days, and observed holidays Opportunity to grow with a category-defining brand in the health span space Position Summary Position Type:
Full-time Reports to : CEO, (Interim Supervisor; may be updated) Work Location:
Hybrid (Remote + In-Person). In-person presence (minimum 3 days per week) to support client-facing duties and team integration About Extension Health Extension Health is a full-stack platform for proactive, personalized healthcare—combining cutting-edge diagnostics, longevity therapeutics, and concierge-level experience to optimize human performance and extend health span. We provide unmatched access to advanced medicine, bespoke care pathways, and white-glove service under the leadership of Dr. Jonathann Kuo. As an early innovator in the rapidly expanding concierge longevity care market, Extension Health has achieved 95% growth through word-of-mouth. We are now introducing a tiered membership model aiming to establish a new benchmark for health optimization. Seniority level
Seniority level Director Employment type
Employment type Full-time Job function
Job function Management and Manufacturing Industries Hospitals and Health Care Referrals increase your chances of interviewing at Extension Health by 2x Get notified about new Director of Operations jobs in
New York, NY . New York, NY $200,000.00-$250,000.00 1 week ago New York City Metropolitan Area 4 days ago New York, NY $150,000.00-$175,000.00 1 week ago New York, NY $188,750.00-$254,250.00 2 weeks ago New York City Metropolitan Area $170,000.00-$180,000.00 4 weeks ago New York City Metropolitan Area $110,000.00-$150,000.00 1 day ago New York, NY $90,000.00-$95,000.00 2 months ago Director of Operations & Client Experience
New York, NY $115,000.00-$125,000.00 6 days ago New York, NY $110,000.00-$150,000.00 1 week ago New York, NY $85,000.00-$95,000.00 1 month ago New York City Metropolitan Area 6 days ago Manhattan, NY $129,000.00-$161,000.00 2 weeks ago New York, NY $115,000.00-$120,000.00 1 month ago New York, NY $190,000.00-$210,000.00 2 weeks ago New York, NY $124,656.00-$132,987.00 2 weeks ago New York, NY $130,000.00-$160,000.00 1 month ago EXECUTIVE DIRECTOR FOR FACILITIES OPERATIONS
Director of Customer Experience Operations
New York, NY $170,000.00-$190,000.00 1 week ago New York, NY $70,000.00-$75,000.00 1 month ago Brooklyn, NY $90,000.00-$100,000.00 5 days ago New York City Metropolitan Area $110,000.00-$160,000.00 1 month ago Mineola, NY $80,000.00-$110,000.00 1 month ago New York, NY $150,000.00-$175,000.00 4 weeks ago New York, NY $130,000.00-$160,000.00 5 days ago New York City Metropolitan Area 4 weeks ago Director of Operations-On Site, Ft. Lee, NJ
Queens, NY $187,005.00-$210,000.00 4 weeks ago Manhattan, NY $225,000.00-$275,000.00 3 weeks ago Lyndhurst, NJ $129,000.00-$161,000.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Director of Operations
to oversee the daily operations of our membership program and concierge medical services. This leader will be responsible for building and managing a best-in-class patient experience while ensuring operational excellence across clinical and non-clinical teams. The ideal candidate is a proven operator in
high touch, concierge type settings
and must have experience managing teams of up to 20 people in operationally intensive environments, particularly in
luxury hospitality or high-touch wellness services . A background in healthcare is a bonus, but not a must. Key Responsibilities Lead and manage all day-to-day operations across membership and concierge services Oversee cross-functional teams, including a Senior Operations Manager, patient services, clinical operations, support staff, membership relations and client success Partner with clinical leadership to streamline care delivery and elevate the patient experience Design and implement scalable systems, SOPs, and processes to improve efficiency and quality Track KPIs across patient satisfaction, team performance, and operational benchmarks Own scheduling, service coordination, and white-glove logistics for high-net-worth clientele Lead hiring, training, and performance management for non-clinical teams Develop and manage operational budgets and vendor relationships Serve as the key operational liaison between the executive team, clinical providers, and front-of-house staff Qualifications 7+ years of operational leadership experience, ideally in concierge healthcare, boutique medicine, or luxury hospitality Experience overseeing teams of 10–20+ across multiple functions Strong background in building operational infrastructure and scaling service businesses Deep understanding of high-end service standards for HNW clients Healthcare or wellness industry experience strongly preferred Highly organized, systems-minded, and solution-oriented Strong leadership, communication, and cross-functional collaboration skills Performance Bonus:
Up to 20% Health, dental, and vision benefits Membership perks and longevity testing/treatments PTO, sick days, and observed holidays Opportunity to grow with a category-defining brand in the health span space Position Summary Position Type:
Full-time Reports to : CEO, (Interim Supervisor; may be updated) Work Location:
Hybrid (Remote + In-Person). In-person presence (minimum 3 days per week) to support client-facing duties and team integration About Extension Health Extension Health is a full-stack platform for proactive, personalized healthcare—combining cutting-edge diagnostics, longevity therapeutics, and concierge-level experience to optimize human performance and extend health span. We provide unmatched access to advanced medicine, bespoke care pathways, and white-glove service under the leadership of Dr. Jonathann Kuo. As an early innovator in the rapidly expanding concierge longevity care market, Extension Health has achieved 95% growth through word-of-mouth. We are now introducing a tiered membership model aiming to establish a new benchmark for health optimization. Seniority level
Seniority level Director Employment type
Employment type Full-time Job function
Job function Management and Manufacturing Industries Hospitals and Health Care Referrals increase your chances of interviewing at Extension Health by 2x Get notified about new Director of Operations jobs in
New York, NY . New York, NY $200,000.00-$250,000.00 1 week ago New York City Metropolitan Area 4 days ago New York, NY $150,000.00-$175,000.00 1 week ago New York, NY $188,750.00-$254,250.00 2 weeks ago New York City Metropolitan Area $170,000.00-$180,000.00 4 weeks ago New York City Metropolitan Area $110,000.00-$150,000.00 1 day ago New York, NY $90,000.00-$95,000.00 2 months ago Director of Operations & Client Experience
New York, NY $115,000.00-$125,000.00 6 days ago New York, NY $110,000.00-$150,000.00 1 week ago New York, NY $85,000.00-$95,000.00 1 month ago New York City Metropolitan Area 6 days ago Manhattan, NY $129,000.00-$161,000.00 2 weeks ago New York, NY $115,000.00-$120,000.00 1 month ago New York, NY $190,000.00-$210,000.00 2 weeks ago New York, NY $124,656.00-$132,987.00 2 weeks ago New York, NY $130,000.00-$160,000.00 1 month ago EXECUTIVE DIRECTOR FOR FACILITIES OPERATIONS
Director of Customer Experience Operations
New York, NY $170,000.00-$190,000.00 1 week ago New York, NY $70,000.00-$75,000.00 1 month ago Brooklyn, NY $90,000.00-$100,000.00 5 days ago New York City Metropolitan Area $110,000.00-$160,000.00 1 month ago Mineola, NY $80,000.00-$110,000.00 1 month ago New York, NY $150,000.00-$175,000.00 4 weeks ago New York, NY $130,000.00-$160,000.00 5 days ago New York City Metropolitan Area 4 weeks ago Director of Operations-On Site, Ft. Lee, NJ
Queens, NY $187,005.00-$210,000.00 4 weeks ago Manhattan, NY $225,000.00-$275,000.00 3 weeks ago Lyndhurst, NJ $129,000.00-$161,000.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr