Paperless Parts
Overview
Paperless Parts is a SaaS startup helping manufacturers quote faster and win more work. From rockets to medical devices, we power the parts that move the world forward.
This position requires activities that are subject to US Export Control Laws and require US Citizenship or Green Card Holder.
Responsibilities
Manage up to 20-40 of Paperless Parts’ largest, strategic enterprise customers, representing up to 15% of our recurring revenue.
Develop a deep understanding of the org charts within strategic customers and build relationships with key stakeholders, with a focus on executive engagement.
Understand the ROI model for Paperless Parts’ strategic customers; regularly measure ROI against business objectives and present results to customer leadership.
Build long-term success plans aligned with customer objectives and drive internal ownership of delivering these plans.
Travel onsite to each customer multiple times per year, conducting business reviews and ad hoc meetings as needed.
Program-manage phased rollouts of Paperless Parts across multiple facilities and projects, ensuring customer success throughout the journey.
Serve as an escalation contact for strategic customers to ensure best-in-class service from Customer Experience teams.
Develop deep product and industry knowledge to act as a business partner and technical advisor to customers.
Identify opportunities for expansion within the existing book of business.
Manage and forecast retention, renewals, and expansions for strategic customers.
Provide regular feedback and insights to Paperless Parts leadership on strategic customers, account health, industry trends, and factors that might influence our strategy.
Qualifications
Experience managing revenue retention, product adoption, and expansion of enterprise customers in a technical customer success or technical account management role.
A background in manufacturing, ideally in custom part or contract manufacturing, with an understanding of Sheet Metal Fabrication, CNC Machining, Additive, and other manufacturing processes.
Proven ability to build and maintain strategic relationships with executives at enterprise customers.
A track record of guiding customers to business objectives and using achievement of goals to demonstrate ROI.
A proven ability to learn a software product in-depth in order to coach customers on workflows to maximize adoption and value.
Culture At Paperless Parts, we value intentionality, persistence and relationships. We live and breathe these values every day. As a fast-growing company, we’re continually improving what we’ve built while still building from the ground up.
Locations & Office Boston Office:
Our office is full of energy; people regularly collaborate to solve complex problems. We recognize that people work well in different environments and have intentionally designed our office to provide collaborative spaces and quiet focus areas. Our height-adjustable desks are set up with additional monitors, and employees are provided with the latest Apple technology to support productivity. Because we value the safety of our team, all employees and guests must be fully vaccinated to enter our office.
Encinitas Office:
Our California office is our newest office which seats our West Coast sales team. The office has an open floor plan with several conference rooms to encourage collaboration with your colleagues in California and Boston or remotely. The office is walking distance from Downtown Encinitas, the Coaster train stop, and tons of activities on the 101.
Benefits
100% coverage of health, dental, and vision for you and your dependents
Competitive compensation philosophy
Unlimited PTO
13+ paid holidays
Company-sponsored wellness stipend/free gym membership
Pre-tax Commuter and FSA/Dependent Care FSA
401(k) plan
Employee recognition program
Equal Employment Opportunity
Paperless Parts is committed to cultivating an equitable, inclusive, and supportive environment for all employees. We believe this environment creates a safe space for employees to share their experiences, brainstorm ideas, and grow their careers. Paperless Parts is an Equal Opportunity & Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information you provide will be recorded and maintained in a confidential file. As set forth in Paperless Parts’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:
A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
A "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Select...
Voluntary Self-Identification of Disability Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
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This position requires activities that are subject to US Export Control Laws and require US Citizenship or Green Card Holder.
Responsibilities
Manage up to 20-40 of Paperless Parts’ largest, strategic enterprise customers, representing up to 15% of our recurring revenue.
Develop a deep understanding of the org charts within strategic customers and build relationships with key stakeholders, with a focus on executive engagement.
Understand the ROI model for Paperless Parts’ strategic customers; regularly measure ROI against business objectives and present results to customer leadership.
Build long-term success plans aligned with customer objectives and drive internal ownership of delivering these plans.
Travel onsite to each customer multiple times per year, conducting business reviews and ad hoc meetings as needed.
Program-manage phased rollouts of Paperless Parts across multiple facilities and projects, ensuring customer success throughout the journey.
Serve as an escalation contact for strategic customers to ensure best-in-class service from Customer Experience teams.
Develop deep product and industry knowledge to act as a business partner and technical advisor to customers.
Identify opportunities for expansion within the existing book of business.
Manage and forecast retention, renewals, and expansions for strategic customers.
Provide regular feedback and insights to Paperless Parts leadership on strategic customers, account health, industry trends, and factors that might influence our strategy.
Qualifications
Experience managing revenue retention, product adoption, and expansion of enterprise customers in a technical customer success or technical account management role.
A background in manufacturing, ideally in custom part or contract manufacturing, with an understanding of Sheet Metal Fabrication, CNC Machining, Additive, and other manufacturing processes.
Proven ability to build and maintain strategic relationships with executives at enterprise customers.
A track record of guiding customers to business objectives and using achievement of goals to demonstrate ROI.
A proven ability to learn a software product in-depth in order to coach customers on workflows to maximize adoption and value.
Culture At Paperless Parts, we value intentionality, persistence and relationships. We live and breathe these values every day. As a fast-growing company, we’re continually improving what we’ve built while still building from the ground up.
Locations & Office Boston Office:
Our office is full of energy; people regularly collaborate to solve complex problems. We recognize that people work well in different environments and have intentionally designed our office to provide collaborative spaces and quiet focus areas. Our height-adjustable desks are set up with additional monitors, and employees are provided with the latest Apple technology to support productivity. Because we value the safety of our team, all employees and guests must be fully vaccinated to enter our office.
Encinitas Office:
Our California office is our newest office which seats our West Coast sales team. The office has an open floor plan with several conference rooms to encourage collaboration with your colleagues in California and Boston or remotely. The office is walking distance from Downtown Encinitas, the Coaster train stop, and tons of activities on the 101.
Benefits
100% coverage of health, dental, and vision for you and your dependents
Competitive compensation philosophy
Unlimited PTO
13+ paid holidays
Company-sponsored wellness stipend/free gym membership
Pre-tax Commuter and FSA/Dependent Care FSA
401(k) plan
Employee recognition program
Equal Employment Opportunity
Paperless Parts is committed to cultivating an equitable, inclusive, and supportive environment for all employees. We believe this environment creates a safe space for employees to share their experiences, brainstorm ideas, and grow their careers. Paperless Parts is an Equal Opportunity & Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information you provide will be recorded and maintained in a confidential file. As set forth in Paperless Parts’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:
A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
A "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Select...
Voluntary Self-Identification of Disability Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
#J-18808-Ljbffr