ALTEN
Overview
Job Title: Contact Center Business System Analyst Location: Austin, TX (100% onsite) Qualifications 5+ Years of experience in contact center applications (Genesys) 3+ Years of hands-on experience in Genesys Cloud Integration Hands-on experience in Voice, Chat, Email and Website Channel 5+ Years of hands-on experience with contact center technologies such as Genesys Cloud, Genesys, Qualtrics, NICE, etc. Comfortable with high pressure, high profile and fast-paced projects Exposure to technical project management and prioritization process Strong communication, collaboration, and stakeholder management skills Strong visualization skills or ability to put together a strong data narrative on solutions/experiences Expertise in JIRA and Agile methodology Expertise in documentation tools like Confluence Experience in Excel, SQL and other data analysis tools Proven understanding of high-performing organizations with release cycles Experience implementing or system administration of SaaS platforms
Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries
IT Services and IT Consulting
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Job Title: Contact Center Business System Analyst Location: Austin, TX (100% onsite) Qualifications 5+ Years of experience in contact center applications (Genesys) 3+ Years of hands-on experience in Genesys Cloud Integration Hands-on experience in Voice, Chat, Email and Website Channel 5+ Years of hands-on experience with contact center technologies such as Genesys Cloud, Genesys, Qualtrics, NICE, etc. Comfortable with high pressure, high profile and fast-paced projects Exposure to technical project management and prioritization process Strong communication, collaboration, and stakeholder management skills Strong visualization skills or ability to put together a strong data narrative on solutions/experiences Expertise in JIRA and Agile methodology Expertise in documentation tools like Confluence Experience in Excel, SQL and other data analysis tools Proven understanding of high-performing organizations with release cycles Experience implementing or system administration of SaaS platforms
Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries
IT Services and IT Consulting
#J-18808-Ljbffr