Rochester Motor Cars
Receptionist
Department: Global BDC
Reports to: BDC Manager
Job Summary
The receptionist assists sales/service customers with inquiries regarding their appointments, service requests, vehicle sales and general questions.
Core Responsibilities
Manage high volume of incoming
Ensure all incoming calls are answered efficiently and professionally
Place outbound calls as needed
Follow-up with existing customers to confirm satisfaction and generate leads
Provide exceptional customer experience; contribute to high CSI scores
Enter and/or update customer information into the CRM system
Be a liaison between customers and the sales/service department
Manage shuttle rides for customers
Job Requirements
High school diploma or equivalent required
Previous customer service experience preferred
Strong phone, computer and email skills
Excellent verbal and written communication
Team-oriented with desire to achieve both individual and collective goals
Excellent time management and organizational skills
Works well under pressure
Physical Demands
Must be able to remain in stationary position 80%
Must be able to direct customers when they come into the store
Universal Responsibilities
Adhere to the Rochester Motor Cars mission, vision and values in all situations.
Follow and utilize the Rochester Motor Cars philosophy of 1-2-3-4-5.
Customer Enthusiasm
Employee Satisfaction
Financial Performance
Market Effectiveness
Ongoing Improvement
“Grow people, make friends and do good.”
Exhibit personal excellence by setting high standard of performance. Consistently meet or exceed quality standards and requirements.
About Rochester Motor Cars
At Rochester Motor Cars our goal is to be an industry leader and provide unmatched quality automotive products and services. It is our mission to exceed our customers’ and employees’ expectations and maintain their loyalty for a lifetime.
Competitive compensation and benefits including medical, dental, paid time-off, STD/LTD, 401k and life insurance are offered to full-time employees.
Job description subject to change at management’s discretion.
5 DAY WORK WEEK* Full Benefits* Paid Training* Advancement in Company*
We need just one more person to join our team immediately! This person will handle phone calls, email leads, appointment setting, online chats and call lists.
Do you have experience in a BDC /Internet Department or Call Center? Are you looking for an opportunity for something bigger, more fulfilling and fun? Do you have amazing phone skills and the gift of gab? Are you most comfortable on the phone or behind a computer? Do you love phone sales?
We are seeking 1 more organized, detail oriented and driven person to join our team! This is a full time position of approximately 40-45 hours per week including some evenings and weekends. This is a 5 day work week!
Department: Global BDC
Reports to: BDC Manager
Job Summary
The receptionist assists sales/service customers with inquiries regarding their appointments, service requests, vehicle sales and general questions.
Core Responsibilities
Manage high volume of incoming
Ensure all incoming calls are answered efficiently and professionally
Place outbound calls as needed
Follow-up with existing customers to confirm satisfaction and generate leads
Provide exceptional customer experience; contribute to high CSI scores
Enter and/or update customer information into the CRM system
Be a liaison between customers and the sales/service department
Manage shuttle rides for customers
Job Requirements
High school diploma or equivalent required
Previous customer service experience preferred
Strong phone, computer and email skills
Excellent verbal and written communication
Team-oriented with desire to achieve both individual and collective goals
Excellent time management and organizational skills
Works well under pressure
Physical Demands
Must be able to remain in stationary position 80%
Must be able to direct customers when they come into the store
Universal Responsibilities
Adhere to the Rochester Motor Cars mission, vision and values in all situations.
Follow and utilize the Rochester Motor Cars philosophy of 1-2-3-4-5.
Customer Enthusiasm
Employee Satisfaction
Financial Performance
Market Effectiveness
Ongoing Improvement
“Grow people, make friends and do good.”
Exhibit personal excellence by setting high standard of performance. Consistently meet or exceed quality standards and requirements.
About Rochester Motor Cars
At Rochester Motor Cars our goal is to be an industry leader and provide unmatched quality automotive products and services. It is our mission to exceed our customers’ and employees’ expectations and maintain their loyalty for a lifetime.
Competitive compensation and benefits including medical, dental, paid time-off, STD/LTD, 401k and life insurance are offered to full-time employees.
Job description subject to change at management’s discretion.
5 DAY WORK WEEK* Full Benefits* Paid Training* Advancement in Company*
We need just one more person to join our team immediately! This person will handle phone calls, email leads, appointment setting, online chats and call lists.
Do you have experience in a BDC /Internet Department or Call Center? Are you looking for an opportunity for something bigger, more fulfilling and fun? Do you have amazing phone skills and the gift of gab? Are you most comfortable on the phone or behind a computer? Do you love phone sales?
We are seeking 1 more organized, detail oriented and driven person to join our team! This is a full time position of approximately 40-45 hours per week including some evenings and weekends. This is a 5 day work week!