Headway
Staff Product Manager, Billing Infrastructure New New York, New York, United Sta
Headway, San Francisco, California, United States, 94199
New York, New York, United States; San Francisco, California, United States; Seattle, Washington, United States
Headway’s mission is a big one – to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance.
1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice.
Headway was founded in 2019. Since then, we’ve grown into a diverse, national network of over 60,000 mental healthcare providers across all 50 states who run their practice on our software and have served over 1 million patients. We’re a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures and Health Care Service Corporation.
We want your time here to be the most meaningful experience of your career.
Join us, and help change mental healthcare for the better. About the role: As the Staff Product Manager for our Billing Infrastructure, you'll be responsible for building the backbone that powers patient payments, provider payouts, insurance claims, and accounting. You'll own the strategy to transform our billing systems from fragmented processes into a unified, scalable platform that handles complex healthcare payment flows. Working closely with Engineering, Data, Finance, Operations, and Compliance teams, you'll build systems that process millions of transactions while maintaining complete accounting accuracy. What you'll do at Headway: Own the billing infrastructure strategy and roadmap to achieve goals around payment processing reliability, accounting accuracy and financial compliance Build systems that handle complex multi-party payment scenarios including patient payments, provider payouts, and insurance claims Work with the Data and Engineering team to monitor and optimize payment success rates through deep data analysis, identifying trends and implementing improvements to reduce payment friction Drive technical decisions on architecture and platform scalability with Engineering teams Collaborate with Finance, Ops and Engineering teams on developing automated processes that reduce manual intervention and improve accounting accuracy You'll be great for this role if you: Platform and billing experience: You have 7+ years building billing platforms or accounting systems, preferably in healthcare, fintech, or marketplaces with complex payment flows. You understand the intricacies of payment processing, ledger management, and accounting reconciliation Technical depth: You're comfortable diving deep with engineering teams on complex technical problems and can drive hard architectural decisions Cross-functional leadership: You've led initiatives requiring difficult tradeoffs between system reliability, compliance requirements, and user experience. You can influence stakeholders across Finance, Legal and Compliance. Systems thinking: You excel at analyzing complex workflows to identify inefficiencies and drive systematic improvements The expected base pay range for this position is $215,900 - $254,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for performance-based variable compensation and an equity grant, depending on the position and level. We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential. Benefits offered include: Equity compensation Medical, Dental, and Vision coverage HSA / FSA 401K Work-from-Home Stipend Therapy Reimbursement 16-week parental leave for eligible employees Carrot Fertility annual reimbursement and membership 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st Flexible PTO Employee Assistance Program (EAP) Training and professional development #LI-RJ1 We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview. Headway employees work remotely across the US, with the option to work from offices in New York City, San Francisco and Seattle. Headway participates in E-Verify. To learn more, clickhere. Create a Job Alert Interested in building your career at Headway? Get future opportunities sent straight to your email. Apply for this job
* indicates a required field First Name * Last Name * Email * Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Are you authorized to work in the United States for any employer? * Select... Will you now or in the future require visa sponsorship? * Select... Please select your working location. * Select... In 1-3 sentences, please tell us what brought you here and why you're interested in a role at Headway. I understand and agree that Headway may contact additional references beyond the references you provide to validate your previous employment. * Select... What is your Legal First Name? * What is your Legal Last Name? * What is your Preferred First Name? * What is your Preferred Last Name? * Headway Custom Demographic Questions
We believe that to build the best startup team, we must build a diverse, equitable and inclusive team. We encourage people from all backgrounds to apply to all roles, and we proactively work to design hiring processes that mitigates bias. To help us track the parity in our candidate pipelines and efficacy of our recruiting efforts,
please consider answering the following demographic questions. While completion of this survey is required, you will have the option to select “I don't wish to answer” for all questions. Your responses will be used (
in aggregate only
) to help us identify areas of improvement in our process. Your responses will not be linked to your specific application and will
not
in any way be used in the hiring decision.
#J-18808-Ljbffr
Join us, and help change mental healthcare for the better. About the role: As the Staff Product Manager for our Billing Infrastructure, you'll be responsible for building the backbone that powers patient payments, provider payouts, insurance claims, and accounting. You'll own the strategy to transform our billing systems from fragmented processes into a unified, scalable platform that handles complex healthcare payment flows. Working closely with Engineering, Data, Finance, Operations, and Compliance teams, you'll build systems that process millions of transactions while maintaining complete accounting accuracy. What you'll do at Headway: Own the billing infrastructure strategy and roadmap to achieve goals around payment processing reliability, accounting accuracy and financial compliance Build systems that handle complex multi-party payment scenarios including patient payments, provider payouts, and insurance claims Work with the Data and Engineering team to monitor and optimize payment success rates through deep data analysis, identifying trends and implementing improvements to reduce payment friction Drive technical decisions on architecture and platform scalability with Engineering teams Collaborate with Finance, Ops and Engineering teams on developing automated processes that reduce manual intervention and improve accounting accuracy You'll be great for this role if you: Platform and billing experience: You have 7+ years building billing platforms or accounting systems, preferably in healthcare, fintech, or marketplaces with complex payment flows. You understand the intricacies of payment processing, ledger management, and accounting reconciliation Technical depth: You're comfortable diving deep with engineering teams on complex technical problems and can drive hard architectural decisions Cross-functional leadership: You've led initiatives requiring difficult tradeoffs between system reliability, compliance requirements, and user experience. You can influence stakeholders across Finance, Legal and Compliance. Systems thinking: You excel at analyzing complex workflows to identify inefficiencies and drive systematic improvements The expected base pay range for this position is $215,900 - $254,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for performance-based variable compensation and an equity grant, depending on the position and level. We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential. Benefits offered include: Equity compensation Medical, Dental, and Vision coverage HSA / FSA 401K Work-from-Home Stipend Therapy Reimbursement 16-week parental leave for eligible employees Carrot Fertility annual reimbursement and membership 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st Flexible PTO Employee Assistance Program (EAP) Training and professional development #LI-RJ1 We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview. Headway employees work remotely across the US, with the option to work from offices in New York City, San Francisco and Seattle. Headway participates in E-Verify. To learn more, clickhere. Create a Job Alert Interested in building your career at Headway? Get future opportunities sent straight to your email. Apply for this job
* indicates a required field First Name * Last Name * Email * Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Are you authorized to work in the United States for any employer? * Select... Will you now or in the future require visa sponsorship? * Select... Please select your working location. * Select... In 1-3 sentences, please tell us what brought you here and why you're interested in a role at Headway. I understand and agree that Headway may contact additional references beyond the references you provide to validate your previous employment. * Select... What is your Legal First Name? * What is your Legal Last Name? * What is your Preferred First Name? * What is your Preferred Last Name? * Headway Custom Demographic Questions
We believe that to build the best startup team, we must build a diverse, equitable and inclusive team. We encourage people from all backgrounds to apply to all roles, and we proactively work to design hiring processes that mitigates bias. To help us track the parity in our candidate pipelines and efficacy of our recruiting efforts,
please consider answering the following demographic questions. While completion of this survey is required, you will have the option to select “I don't wish to answer” for all questions. Your responses will be used (
in aggregate only
) to help us identify areas of improvement in our process. Your responses will not be linked to your specific application and will
not
in any way be used in the hiring decision.
#J-18808-Ljbffr