Ken Garff Auto Group
Remote Inbound Customer Service Representative
Ken Garff Auto Group, Draper, Utah, United States, 84020
Remote Customer Service Representative - Ken Garff Listening Center
The Ken Garff Listening Center is a contact center that is currently looking for Remote Customer Service Representatives!
Great work schedule!
The Listening Center is open from 6 AM to 7 PM Monday-Friday, 8:00 AM to 4:00 PM Saturdays, and closed Sundays. Mountain Time
Network Requirements: Ethernet connection only (must be hard-wired to router or wall port) Minimum speeds: 50 Mbps download / 20 Mbps upload Maximum ping: 40 ms or lower Equipment Requirements:
Must provide your own equipment Minimum of 2 monitors (dual-monitor setup required) Webcam (built-in or external) Smartphone Headset with microphone Keyboard and mouse A computer, either a desktop (PC Windows) or a laptop with a working webcam Processor: 1 GHz or faster with 2 or more cores (e.g., Intel i5 - 2430M @ 2.40GHz or equivalent) RAM: 8 GB minimum Storage: 64 GB or more System Firmware: UEFI with Secure Boot enabled TPM: Version 2.0 Graphics: Compatible with DirectX 12 or later with WDDM 2.0 driver Operating System:
Windows 11 required Apple/Mac devices are not supported Preferred desktop computer (PC Windows) with at least 8GB of RAM at minimum and a monitor with a working webcam Laptop computer (PC Windows) with a working webcam is acceptable if a desktop computer is not available. Must have 8GB of RAM minimum Here's what you'll be doing:
Answer inbound customer calls promptly and professionally. Determine the customer's concerns and schedule the necessary appointment. Communicate with the customer in a way that leaves them feeling comfortable, informed, and feeling that they have been heard. Document and update customer records. Establish and maintain great customer relationships. Be a team player and uphold Ken Garff's standards of professionalism and integrity. Qualifications:
Positive, energetic, enthusiastic, and service-oriented. Must provide your own equipment Proficient computer skills, capable of managing multiple systems, and able to type 40 + wpm The ability to help solve customer problems Excellent problem-solving and communication skills. (Written and verbal) Ability to multitask, organize & prioritize-in other words, work smart. Previous customer service or call center experience is a plus. High School Diploma or equivalent Must be 18 years or older and authorized to work in the U.S. Bilingual in Spanish is a PLUS! Must be located in Utah, Texas, Nevada, Arizona, Wyoming, or Iowa Benefits of working at Ken Garff Listening Center:
Earn a college degree, no cost to you! Paid training-we care about your success. Flexible schedule! Real career growth at a nationwide automotive powerhouse Competitive base pay Paid Time Off Great benefits package: Medical, Dental, Vision, Short and Long-term disability, AD&D, and Life Insurance 401 (k) with Company match Optional Year-end bonus program Employee discounts on Vehicle Purchase, Parts, Service, and More! Great people with a great culture
Job Type: Full-Time (35-40 hour work week)
Pay: Starting at $16.00 per hour; $16.50 per hour for Spanish bilingual candidates
We are an Equal Opportunity Employer ((We Hear You))
The Ken Garff Listening Center is a contact center that is currently looking for Remote Customer Service Representatives!
Great work schedule!
The Listening Center is open from 6 AM to 7 PM Monday-Friday, 8:00 AM to 4:00 PM Saturdays, and closed Sundays. Mountain Time
Network Requirements: Ethernet connection only (must be hard-wired to router or wall port) Minimum speeds: 50 Mbps download / 20 Mbps upload Maximum ping: 40 ms or lower Equipment Requirements:
Must provide your own equipment Minimum of 2 monitors (dual-monitor setup required) Webcam (built-in or external) Smartphone Headset with microphone Keyboard and mouse A computer, either a desktop (PC Windows) or a laptop with a working webcam Processor: 1 GHz or faster with 2 or more cores (e.g., Intel i5 - 2430M @ 2.40GHz or equivalent) RAM: 8 GB minimum Storage: 64 GB or more System Firmware: UEFI with Secure Boot enabled TPM: Version 2.0 Graphics: Compatible with DirectX 12 or later with WDDM 2.0 driver Operating System:
Windows 11 required Apple/Mac devices are not supported Preferred desktop computer (PC Windows) with at least 8GB of RAM at minimum and a monitor with a working webcam Laptop computer (PC Windows) with a working webcam is acceptable if a desktop computer is not available. Must have 8GB of RAM minimum Here's what you'll be doing:
Answer inbound customer calls promptly and professionally. Determine the customer's concerns and schedule the necessary appointment. Communicate with the customer in a way that leaves them feeling comfortable, informed, and feeling that they have been heard. Document and update customer records. Establish and maintain great customer relationships. Be a team player and uphold Ken Garff's standards of professionalism and integrity. Qualifications:
Positive, energetic, enthusiastic, and service-oriented. Must provide your own equipment Proficient computer skills, capable of managing multiple systems, and able to type 40 + wpm The ability to help solve customer problems Excellent problem-solving and communication skills. (Written and verbal) Ability to multitask, organize & prioritize-in other words, work smart. Previous customer service or call center experience is a plus. High School Diploma or equivalent Must be 18 years or older and authorized to work in the U.S. Bilingual in Spanish is a PLUS! Must be located in Utah, Texas, Nevada, Arizona, Wyoming, or Iowa Benefits of working at Ken Garff Listening Center:
Earn a college degree, no cost to you! Paid training-we care about your success. Flexible schedule! Real career growth at a nationwide automotive powerhouse Competitive base pay Paid Time Off Great benefits package: Medical, Dental, Vision, Short and Long-term disability, AD&D, and Life Insurance 401 (k) with Company match Optional Year-end bonus program Employee discounts on Vehicle Purchase, Parts, Service, and More! Great people with a great culture
Job Type: Full-Time (35-40 hour work week)
Pay: Starting at $16.00 per hour; $16.50 per hour for Spanish bilingual candidates
We are an Equal Opportunity Employer ((We Hear You))