Fortuna Legacy Inc
We're looking for an empathetic, articulate, and highly motivated
Customer Service Representative
to be the first point of contact for our valued customers. In this role, you'll play a crucial part in ensuring customer satisfaction by providing friendly, efficient, and accurate support. If you have a passion for helping people, excellent communication skills, and enjoy problem-solving, we encourage you to apply! Key Responsibilities:
Customer Interaction:
Respond to customer inquiries and resolve issues via phone, email, chat, and/or social media in a timely and professional manner. Problem Solving:
Diagnose and resolve customer complaints and questions regarding products, services, billing, or technical issues. Information Provision:
Provide accurate, complete, and up-to-date information to customers, explaining policies and procedures clearly. Record Keeping:
Document all customer interactions, transactions, comments, and complaints accurately in our CRM system. Collaboration:
Work collaboratively with other departments (e.g., sales, technical support, shipping) to ensure customer issues are resolved effectively and efficiently. Product Knowledge:
Maintain a comprehensive understanding of our products, services, and company policies to assist customers effectively. Feedback Collection:
Identify and escalate priority issues to the appropriate team members and gather customer feedback to help improve our services. Goal Achievement:
Strive to meet individual and team performance metrics, including response times, resolution rates, and customer satisfaction scores. Qualifications:
Education:
High School Diploma or equivalent required. Some college or a degree in a related field is a plus. Required qualifications:
Legally authorized to work in the United States 18 years or older
Customer Service Representative
to be the first point of contact for our valued customers. In this role, you'll play a crucial part in ensuring customer satisfaction by providing friendly, efficient, and accurate support. If you have a passion for helping people, excellent communication skills, and enjoy problem-solving, we encourage you to apply! Key Responsibilities:
Customer Interaction:
Respond to customer inquiries and resolve issues via phone, email, chat, and/or social media in a timely and professional manner. Problem Solving:
Diagnose and resolve customer complaints and questions regarding products, services, billing, or technical issues. Information Provision:
Provide accurate, complete, and up-to-date information to customers, explaining policies and procedures clearly. Record Keeping:
Document all customer interactions, transactions, comments, and complaints accurately in our CRM system. Collaboration:
Work collaboratively with other departments (e.g., sales, technical support, shipping) to ensure customer issues are resolved effectively and efficiently. Product Knowledge:
Maintain a comprehensive understanding of our products, services, and company policies to assist customers effectively. Feedback Collection:
Identify and escalate priority issues to the appropriate team members and gather customer feedback to help improve our services. Goal Achievement:
Strive to meet individual and team performance metrics, including response times, resolution rates, and customer satisfaction scores. Qualifications:
Education:
High School Diploma or equivalent required. Some college or a degree in a related field is a plus. Required qualifications:
Legally authorized to work in the United States 18 years or older