Mohawk Valley Health System
Service Response Center Rep - Regular Time - Days
Mohawk Valley Health System, Utica, New York, United States, 13502
Service Response Center Rep - Regular Time - Days
Department: COMMAND CENTER - TELEMETRY
Job Summary
Under the supervision of the Service Response Supervisor, the Service Response Center Representative serves as the first point of contact for MVHS, answering all incoming calls and routing them appropriately. The Service Response Representative works closely with all of the hospitality service departments, patient units, and ancillary departments to ensure that the needs and requests of our patients, visitors, and staff are being met.
Core Job Responsibilities
Utilize computer software to complete all relevant tasks, including but not limited to: answer all incoming calls and utilize multiple operating systems
Maintain open communication with all hospitality departments and hospital staff
Handle Emergency code response and notifications throughout the system
Evaluate and dispatch jobs to appropriate department and ensure all tasks are completed within a timely manner
Any additional tasks delegated from the Manager/Supervisor/Senior Support Services Tech as needed
Perform other duties as required.
Education/Experience Requirements
Required:
High school diploma or equivalent
Expertise in interpersonal dynamics
Preferred:
Previous experience in customer service, experience in a hospital setting preferred
Licensure/Certification Requirements
Disclaimer
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Job Details
Req Id 90913
Department COMMAND CENTER - TELEMETRY
Shift Variable
Shift Hours Worked 7.50
FTE 0.75
Work Schedule UFCSM
Employee Status A2 - Regular 60 Hours
Union 2006 - UFCW
Pay Range $17.50 - $21.89 Hourly
Department: COMMAND CENTER - TELEMETRY
Job Summary
Under the supervision of the Service Response Supervisor, the Service Response Center Representative serves as the first point of contact for MVHS, answering all incoming calls and routing them appropriately. The Service Response Representative works closely with all of the hospitality service departments, patient units, and ancillary departments to ensure that the needs and requests of our patients, visitors, and staff are being met.
Core Job Responsibilities
Utilize computer software to complete all relevant tasks, including but not limited to: answer all incoming calls and utilize multiple operating systems
Maintain open communication with all hospitality departments and hospital staff
Handle Emergency code response and notifications throughout the system
Evaluate and dispatch jobs to appropriate department and ensure all tasks are completed within a timely manner
Any additional tasks delegated from the Manager/Supervisor/Senior Support Services Tech as needed
Perform other duties as required.
Education/Experience Requirements
Required:
High school diploma or equivalent
Expertise in interpersonal dynamics
Preferred:
Previous experience in customer service, experience in a hospital setting preferred
Licensure/Certification Requirements
Disclaimer
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Job Details
Req Id 90913
Department COMMAND CENTER - TELEMETRY
Shift Variable
Shift Hours Worked 7.50
FTE 0.75
Work Schedule UFCSM
Employee Status A2 - Regular 60 Hours
Union 2006 - UFCW
Pay Range $17.50 - $21.89 Hourly