North Carolina Staffing
Emergency Communications Operator
Performs responsible radio and communications work by operating base radio dispatching and advanced telephone equipment to receive and transmit emergency calls for the County law enforcement and emergency services programs. Operates emergency communication systems to receive, transmit and record messages for emergency medical services, County law enforcement, municipal police departments, volunteer and municipal fire departments, highway patrol, Department of Transportation, rescue squads, ambulance services, air ambulance services, public utilities, magistrates office, animal control, wildlife services, various human services agencies, Department of Social Services, etc.; receives complaints and requests for service by telephone or radio; obtains necessary information and dispatches appropriate personnel or officials and/or advises callers of proper contact for assistance or information. Operates a computer terminal connected to a network that includes the Division of Criminal Information, the National Crime Information Center and a variety of local, regional and/or state emergency response databases to obtain and enter information; corresponds with other law enforcement or public services jurisdictions through computer and enhanced E-911 systems; processes and maintains records of information obtained. Call screening for emergency assistance in a standardized manner using Priority Emergency Medical Dispatch (EMD). These protocols and procedures give pre-arrival instructions to the caller. Those procedures and practices include interrogating the caller, assigning an accurate determinant code and provide telephone instructions to assist patient; and communicating necessary information to police, fire and rescue personnel and other responders. Inform emergency response personnel of severe weather warnings provided by National Weather Service and other agencies. Maintains a computer log of complaints and services requested; maintains knowledge of location and activities of various emergency response personnel; prepares activity reports. Receives and provides home and business alarms to law enforcement officials and fire fighters, as requested; notifies key holders of activation of alarms. Provides information to public as requested. Graduation from high school, some experience in telecommunications preferred; or an equivalent combination of training and experience which provides the required knowledge, skills and abilities. SPECIAL REQUIREMENTS Certification by the North Carolina State Bureau of Investigations Division of Criminal Information in operation of the Division of Criminal Information Network. NC Sheriffs Training and Standards Certification within 1 year, International Academics of Emergency Dispatch (IAED)-Priority Medical Dispatch (EMD) certification within 1 year, Office of Emergency Medical Service (OEMS) Emergency Medical Dispatch Certification, National Incident Management Certification Level 100,200,700, and 800 Must be 18 or older and a United States citizen, must obtain a valid driver license; and a clean criminal history and requires satisfactory psychological evaluation. Performs other related work as required. Knowledge, Skills, and Abilities Working knowledge of the geographical layout of the County as to location of streets, important buildings and other landmarks. Working knowledge of the operation of a sophisticated telephone system as well as two-way radio equipment. General knowledge of related Federal Communication Commission regulations. Skill in the operation of two-way radio equipment. Ability to exercise sound judgment in emergency situations and extract needed information from the caller. Ability to speak clearly, distinctly and politely. Ability to deal tactfully and courteously with the public. Ability to maintain simple but effective files, records and reports. Ability to understand and follow oral and written instructions. Ability to establish and maintain effective working relationships as necessitated by work assignments.
Performs responsible radio and communications work by operating base radio dispatching and advanced telephone equipment to receive and transmit emergency calls for the County law enforcement and emergency services programs. Operates emergency communication systems to receive, transmit and record messages for emergency medical services, County law enforcement, municipal police departments, volunteer and municipal fire departments, highway patrol, Department of Transportation, rescue squads, ambulance services, air ambulance services, public utilities, magistrates office, animal control, wildlife services, various human services agencies, Department of Social Services, etc.; receives complaints and requests for service by telephone or radio; obtains necessary information and dispatches appropriate personnel or officials and/or advises callers of proper contact for assistance or information. Operates a computer terminal connected to a network that includes the Division of Criminal Information, the National Crime Information Center and a variety of local, regional and/or state emergency response databases to obtain and enter information; corresponds with other law enforcement or public services jurisdictions through computer and enhanced E-911 systems; processes and maintains records of information obtained. Call screening for emergency assistance in a standardized manner using Priority Emergency Medical Dispatch (EMD). These protocols and procedures give pre-arrival instructions to the caller. Those procedures and practices include interrogating the caller, assigning an accurate determinant code and provide telephone instructions to assist patient; and communicating necessary information to police, fire and rescue personnel and other responders. Inform emergency response personnel of severe weather warnings provided by National Weather Service and other agencies. Maintains a computer log of complaints and services requested; maintains knowledge of location and activities of various emergency response personnel; prepares activity reports. Receives and provides home and business alarms to law enforcement officials and fire fighters, as requested; notifies key holders of activation of alarms. Provides information to public as requested. Graduation from high school, some experience in telecommunications preferred; or an equivalent combination of training and experience which provides the required knowledge, skills and abilities. SPECIAL REQUIREMENTS Certification by the North Carolina State Bureau of Investigations Division of Criminal Information in operation of the Division of Criminal Information Network. NC Sheriffs Training and Standards Certification within 1 year, International Academics of Emergency Dispatch (IAED)-Priority Medical Dispatch (EMD) certification within 1 year, Office of Emergency Medical Service (OEMS) Emergency Medical Dispatch Certification, National Incident Management Certification Level 100,200,700, and 800 Must be 18 or older and a United States citizen, must obtain a valid driver license; and a clean criminal history and requires satisfactory psychological evaluation. Performs other related work as required. Knowledge, Skills, and Abilities Working knowledge of the geographical layout of the County as to location of streets, important buildings and other landmarks. Working knowledge of the operation of a sophisticated telephone system as well as two-way radio equipment. General knowledge of related Federal Communication Commission regulations. Skill in the operation of two-way radio equipment. Ability to exercise sound judgment in emergency situations and extract needed information from the caller. Ability to speak clearly, distinctly and politely. Ability to deal tactfully and courteously with the public. Ability to maintain simple but effective files, records and reports. Ability to understand and follow oral and written instructions. Ability to establish and maintain effective working relationships as necessitated by work assignments.